Laurel BMW of Westmont

Easiest auto purchase ever! I searched the used car I wanted through an auto search service provided free from GEICO so I knew what I wanted. I called ahead, they had it ready an I searched the used car I wanted through an auto search service provided free from GEICO so I knew what I wanted. I called ahead, they had it ready and I bought it. The salesman and his boss were very responsive and listened to me. Other than a bit of a wait to get to the finance guy I must admit it was the smoothest auto purchase ever. I was out in less than 2 hours. Bill More

Repeat customer We have purchased many BMW's from Laurel Motors throughout the years and keep coming back for more. ALL employees go the extra mile for customer serv We have purchased many BMW's from Laurel Motors throughout the years and keep coming back for more. ALL employees go the extra mile for customer service and satisfaction. From the time of purchase (our personal salesgal is Lily Kolarski and she is just amazing), to the Finance Dept., and on to Steve Olson in Service, we have never encountered a time we were not 100% satisfied. Laurel Motors is an all-round great professional experience and service does not end with the sale. More

Great Professional Service Had a great experience dealing with James Randall at BMW Service Westmont - felt like he really took good care of everything and was very professional Had a great experience dealing with James Randall at BMW Service Westmont - felt like he really took good care of everything and was very professional in my dealings with him. Martin L More

Browsing Certified Pre-Owned Vehicles I had called ahead to see if the car I was looking at online was still available. Thank goodness it was still there. Barry (sales associate) was very I had called ahead to see if the car I was looking at online was still available. Thank goodness it was still there. Barry (sales associate) was very personable and could get me the answers to all of the questions I had. Felt comfortable and welcome while we were doing business. All around good experience. More

First time BMW Buyer I recently purchased my first BMW at Laurel BMW of Westmont. My Sales Rep. Matt Kuhn was extremely helpful via email prior to purchase, knowledgeable I recently purchased my first BMW at Laurel BMW of Westmont. My Sales Rep. Matt Kuhn was extremely helpful via email prior to purchase, knowledgeable in person, and attentive post sale. I had many questions about the nuances of the SAV and Matt has been great in responding quickly. He also pulled the original Mfg. Invoice so I would know exactly what was included in all of the upgrades that the original owner had purchased. This makes understanding what is pertinent to my vehicle very easy when reviewing the owners manual. The staff at Laurel is friendly and patient- I love the free car washes! I think I'm might just be a BMW owner for life... More

Specially-ordered X3 Our experience was excellent when we decided to order a car. The staff --- particularly Don --- was very helpful in making this a fast transaction. Our experience was excellent when we decided to order a car. The staff --- particularly Don --- was very helpful in making this a fast transaction. When the factory delayed delivery, Don kept us informed of the details of the delay. The price was fair and the negotiations were not hampered by "game playing" often found in new car dealerships. Payment was a simple and straightforward transaction with no extra pressure to purchase unwanted items. The training session was detailed and comprehensive. More

Your my team approach We recently bought our third BMW from Laurel BMW of Westmont. Chris Cole our salesman has always follow through on his commitments and provided us th We recently bought our third BMW from Laurel BMW of Westmont. Chris Cole our salesman has always follow through on his commitments and provided us the best service after the sale. We will be back for our 4th, 5th ect. More

Ultimate Buying Experience!! My 6th BMW I happened on this rare gem of a dealership by accident, and I'm glad I did!! Laurel BMW of Westmont provided a level of professionalism, combined wit I happened on this rare gem of a dealership by accident, and I'm glad I did!! Laurel BMW of Westmont provided a level of professionalism, combined with sincere warmth, which converted the normal hassle filled buying experience, into a pleasure. They couldn't do enough to assist me. I was so impressed by this dealership, I flew from NY, to Chicago to get my new 428 Gran Coupe!! They had a limo pick me up at the airport!! Kudo's to the entire team from the top down, from Pat Womack, to Terry Mancuso, Mike Adler, and Jason Saxton, they made the entire process seamless, and a complete joy. It truly was the "Ultimate Buying Experience" More

Customer satisfaction is their #1 priority Thank you for the opportunity to offer a review on my purchase experience at Laurel BMW. I purchased a CPO and during the sales process I asked m Thank you for the opportunity to offer a review on my purchase experience at Laurel BMW. I purchased a CPO and during the sales process I asked my salesman (Tim) to confirm the vehicle was up to date on fluids and maintenance. My question was driven by the Carfax which highlighted the maintenance history, and reflected that over a year had passed since the last maintenance had been performed. Tim assured me all was in order and was adamant that all preowned were brought up to date on all maintenance before being offered for resale. Having become familiar with the technical components of my vehicle (this is my first BMW) I have come to find that the vehicle will need an oil change next month (10k since the last one), the washer fluid is low, and the DEF (desire exhaust fluid every 10k) warning has come on indicating that the fluid needs to be replenished. I don't necessarily think this is a reflection on Tim, I just think there may have been a breakdown in the process when this vehicle was taken in on trade. Before writing this review, I asked Laurel (Mike Adler) if the dealership would simply offer to let me have this maintenance performed at no charge to me at a local BMW dealership. All I heard were crickets. I guess a used car dealership is a used car dealership no matter what the emblem. Update 5/22/2015: Updating my original review: I want to thank Guy, Tim, Mark and Mike for making things right. They contacted me promptly and make it clear that customer satisfaction was their number 1 priority. Happy to report that they made things right! Thanks guys. I will definitely be coming back for our next vehicle. More

Incredibly professional, efficient & thorough -top to bottom Kristina was very patient with me as I was selling my 2008 Acura RL through Craigslist and the buyer had delayed me - to the point of uncertainty! W Kristina was very patient with me as I was selling my 2008 Acura RL through Craigslist and the buyer had delayed me - to the point of uncertainty! We (Kristina and me) had negotiated terms for my 2015 428i lease much earlier than my RL sale, so they had engaged various internal folks to "finalize" my deal w/o knowing for sure I'd come through. In the final analysis, my sale went through, however, the used car manager had assured me that if it didn't, they'd give me a "number" based on eyebally my car the week prior. It all worked out and Kristina was awsome to work with. Dovile was also great when I went back for a subsequent review of the various components of my car, not to metion a free full tank of gas! I like Laurel so much that I'm planning to use them for future service even though I live near Patrick - I'll drive the 28 miles to Westmont! More