Lavery Automotive

Buyer beware Recently purchased a 2015 Chevrolet that was advertised online by this dealership and a few months later when I checked my credit report I learned tha Recently purchased a 2015 Chevrolet that was advertised online by this dealership and a few months later when I checked my credit report I learned that the dealership had checked my credit as well as 3 other financial institutions. When I inquired as to why the dealership would have to check my credit I was told they did it to give the information to the financial institutions. This was untrue as a total of 4 hard credit checks were done for the same loan one of them being the bank that financed the vehicle. There was no reason for this dealership to check my credit and then lie about it.So buyer beware and be sure to check your credit report. More

Horrible body shop I took my truck here because it was where my insurance company guaranteed the work. They had to replace the rear door on my truck, fix the scrap I took my truck here because it was where my insurance company guaranteed the work. They had to replace the rear door on my truck, fix the scrape in my bed side, replace part of the rocker panel, and replace the step bar. When we picked my truck up, the door did not open and close correctly and it did not align with the front door. The step bar was loose and felt like it would fold under the truck if I put my full weight on it. It has scuffs in the front door that were not there when I took it in. When I took the truck back to have them fix the door so that it worked and tighten the step bar, they obviously did the work with the door wide open. I had a layer of dust throughout my truck. It wreaked of paint and chemicals. There was some sort of black goo on my leather seats that must have been on the employee's pants. They were very nice to talk to, but I learned two things. Whoever did the work on my truck does not have any pride in their workmanship and whoever supervises them did not even check the truck when it was done. If they had, they would have known the door did not work correctly and the step bar was loose. More

Poor service. Lavery has the worst service department I've seen I had to make two visits for them to finally fix my seat. They scratched my truck when they washed i Lavery has the worst service department I've seen I had to make two visits for them to finally fix my seat. They scratched my truck when they washed it. And they couldn't balance my tires! They told me they didn't know how they could take the tires off because they didn't give me a part needed when I bought the truck! I mean.. Really? If I would have gotten a flat tire, I wouldn't have been able to change it because laverys didn't give me the right part to take the tires off when I purchased the truck. I don't even trust when they change my oil. Now I have to take my truck to phantom auto near Salem to have the tires balanced and rotated, I'd rather pay to have it done than have them do it. Poor service and the help there is awful. Warning you now. Thanks for reading this! More

Lavery Chevrolet always stand behind their customers¡ After turning in my lease car to re-lease another, I did not return the second remote before the auto was picked up by the leasing company as I had su After turning in my lease car to re-lease another, I did not return the second remote before the auto was picked up by the leasing company as I had surgery the following week and did not make it back to the dealership. Consequently I was billed by the leasing company. Sales Manager, Jim Teal, was eager to extend a goodwill gesture and reimburse me for the cost of the remote. Thanks Jim Teal, Bill Lavery, and Jeff Day! Lavery Chevrolet always stand behind their customers to take care of our concerns! More

.Great buying experiance! Very satisfied ,helpfull and hard working!Took time to listen to needs and concerns.Will recommend to my family and friends.A very different car buyin Very satisfied ,helpfull and hard working!Took time to listen to needs and concerns.Will recommend to my family and friends.A very different car buying experience! More

TAKING CARE OF US AS CUSTOMERS. We had a few small issues with two cars we purchased. Not only did they give us great deals on both cars. When we discovered the issues once the cars We had a few small issues with two cars we purchased. Not only did they give us great deals on both cars. When we discovered the issues once the cars were delivered, we contacted them and in short order the issues were resolved. This is a Dealership that says what they mean, and mean what they say. So very few business's today even give you the time of day. It was uplifting to know that there are still some reputable, honest, professional Automobile Dealerships around. The Lavery Auto Group stood by their word and MOST IMPOTANTLY followed through. We appreciate there generosity as well as the fact that you can count on their word!!!! Thank you, Jim, Mark, Trent, and Mr. Lavery for your courtesy and professional conviction. To anyone in your area who might be considering a new or used car purchase, you can "BUY WITH CONFIDENCE HERE". Thank you all again, Chris&Rhonda Blotzer More