Lavery Automotive

I was looking for a new car (for us anyway), my search found a solid car at Lavery. My initial interaction was with Mark calling me back to let me know he got my email about the car, but he was in a meet found a solid car at Lavery. My initial interaction was with Mark calling me back to let me know he got my email about the car, but he was in a meeting and would call me soon. He did and talked to me about the car I was looking at and took the time to take down info about my trade. I could not get there on that day due to me being over an hour away and had to see other cars Saturday. They were closed on Sunday but that did not stop Mark from working with me pretty much all day (via phone and text) as he and I went back and fourth about trade-in, the car and answering numerous other questions. Monday morning he called me, we confirmed a meeting later that day and he took care of getting the car cleaned up, and made sure to update me when needed. Suffice to say I arrived in one vehicle, had a great experience (despite the transitional period to the new building) with any member of staff that I interacted with, and left in my new one. They even beat my own bank with theirs for financing! But the story does not end there. Here is how Lavery (Mark and Scottie) went above and beyond. Due to the detailing being done over the weekend the battery was weakened (doors left open etc.), and this brought to light an issue... Last night having travelled an hour and a half home the car would not later start due to a dead battery! I talked to Mark at 10:40PM last night and again at 7:25AM this morning, based on working with Mark I then engaged a local dealer (BMW) to troubleshoot the car. That dealer confirmed that the battery was indeed bad but also found a bad tail-light. Mark and Scottie covered both issues. No fuss at all. This shows they are backing up what they sell to their customers, and also customer satifaction. I cannot recommend Lavery and these guys enough, and what could have been a bad situation due to this vehicle being a non-Chevy car and pre-owned, but turned out wonderfully and will see me telling people about Lavery for years to come. Ironically I had to Google this site having heard someone mention something similar yesterday NOT Mark or Scottie asking me to post. I felt compelled to take the time to share my experience. 10 out of 10! More

Shad Berger is the new guy at Lavery but I have to say that you would never know he was the new guy. We stopped in last Thursday to test drive a 2011 Mercury Milan and we took delivery of it Saturday. S that you would never know he was the new guy. We stopped in last Thursday to test drive a 2011 Mercury Milan and we took delivery of it Saturday. Shad did an excellent job through the entire process. He was professional, courteous, and helpful. He even remembered what my wife and I took in our coffee. Having sales people that are not on commission and having fair pricing on their cars + giving Auto Trader trade in values makes a huge difference in making a deal. There were no games and arguing about prices because I knew what their price was and they gave me a fair deal on my trade. You can’t beat it. No games and no pressure. I would certainly go back to Lavery for my next car! Thanks again for everything Shad, keep up the good work! More

good experienc, todd very helpful there was no pressure to buy he went out of his way to help any way he could, finance deptmnt did great job getting low rate, over all great experience to buy he went out of his way to help any way he could, finance deptmnt did great job getting low rate, over all great experience More

I dealt with Mark Eberling while purchasing a 2012 Chevrolet Colorado. He was very friendly and being able to text him help with my hectic schedule. He was quick to answer any questions. He took sever Chevrolet Colorado. He was very friendly and being able to text him help with my hectic schedule. He was quick to answer any questions. He took several pics of the truck and even posted a video for me to see. He ordered and installed some factory accessories I wanted. He arranged to have it shipped to me at a reasonable price. The truck was exactly as he described it. I would buy from him and this dealership again if possible. I would definitely recommend them to anybody in the market for nice automobile at a reasonable price. A+++! More

This is my 4th Cadillac ,Todd has gotten me. I tell him what I want and he is always able to find it and at a good price. He takes the time to explain all the new features, and is willing to do what eve what I want and he is always able to find it and at a good price. He takes the time to explain all the new features, and is willing to do what ever it take to, make sure I am happy with my purchase. I'll be back in 2 years, Lavery, is a great place to buy a Caddy. More

Mark did everything that we ask of him. I ask him to have the car inside and dry because of the rain during the nite, I ask him if he would then have them put it on the hoist so that I could see under the ca the car inside and dry because of the rain during the nite, I ask him if he would then have them put it on the hoist so that I could see under the car, I as him to clean a couple of things off of the car, and not only did he do all those things, he also showed my wife how things worked on the car after all the paperwork was done and even programmed her IPhone into the car. Very good service, sorry we live so far away from your dealership. More

This dealership is the best I have ever dealt with!!! They are friendly and very professional! They are very knowledgeable about their produts. They are focused on Produt, Quality, and Service! They are friendly and very professional! They are very knowledgeable about their produts. They are focused on Produt, Quality, and Service! More

This was our first time purchasing a vehicle from another state, Dave drove 3 hours to deliver it, and we couldn't be happier. We had only seen it via online photos, and the vehicle was exactly as described state, Dave drove 3 hours to deliver it, and we couldn't be happier. We had only seen it via online photos, and the vehicle was exactly as described in the emails and photos. We will certainly be back. More

Excellent service! David Sherman drove 2 hrs. To deliver our vehicle. Finance department found us the lowest interest rate! I would highly recommend this dealership to anyone! Ask for David Sherman! Tha our vehicle. Finance department found us the lowest interest rate! I would highly recommend this dealership to anyone! Ask for David Sherman! Thanks Lavery chevy! More

I was shopping for a used Chevy Volt on cars.com and increased my search to 500 miles. I found a couple that interested me in Ohio at different dealers. After making E-mail contact with both it was Mark increased my search to 500 miles. I found a couple that interested me in Ohio at different dealers. After making E-mail contact with both it was Mark Eberling who got right back to me. Since I live almost 300 miles away I wasn't sure if I could make this kind of purchase. Mark assured me that he had done this before and sent me a link to a video he had taken of the car and also pointed out any cosmetic damage.He also said he could handle the shipping and financing.Everything went very smooth and the car arrived at my house within 2 weeks of my first inquiry.The "damage" he pointed out in his video is quite small. I really appreciate Mark's honesty which made this probably the BEST sales experience I've had! Thank You, Todd Wentworth More