Lavery Automotive - Service Center

Less than content about the poor communication from the dealership - with all but a couple of calls, I had to initiate the calls first to get any updates. When asking for the dealership to describe what t dealership - with all but a couple of calls, I had to initiate the calls first to get any updates. When asking for the dealership to describe what they did to ensure the vehicle was repaired, the only response was "The truck had no codes." In my opinion it is sad that the only repair that can occur today is when a vehicle has a code, other wise it is too much to get repaired. Even went as far to call the owner - left voicemail and have yet to receive a call back and waiting. I am disappointed all the way and highly recommend not going to the dealership. More

I had a great buying experience with Todd Bollman several years ago. When there was no other dealer around that would work with me, Todd made it happen. He is friendly, easy to talk to and very knowledgeable years ago. When there was no other dealer around that would work with me, Todd made it happen. He is friendly, easy to talk to and very knowledgeable. It is however a shame that the knowledge stops on the show room floor. The service here is some of the worst. On my last visit I stood in the service waiting room for 5 minutes before anyone even acknowledged me. I was ready to leave, when someone finally asked if they could help me. They take hours for a simple oil change, are expensive and lets just say I would rather they don't wash my car during service. It looks better dirty than it does after they wash it. Not to mention that I have had my car rummaged through while in for service as well. As for knowledge, well I still wonder how it is possible that I get an instrument panel light coming on in my car that tells me to service the stabiltrak, yet when I take it to them to look at it, they tell me there is nothing wrong with my car. Paul however did provide computer updates for free in lite of the recent problems I have had there, however I still have the light coming on, so the problem is yet to be fixed. I would love to take it back to have it looked at, I just don't have a day free to give up my car. Like I said before service is extremely slow here. On my last visit I sat in the customer waiting area with several other friendly customers, we all seemed to have the same opinion...great buying experience horrible service experiences. Harold in the service department is less than friendly, which of course doesn't help either. More

I bought a used 2008 Chevy Malibu in June of 2011. It needed routine oil change and tire rotation. This was my first time at dealership for this service. I was pleasantly surprised with the service. H needed routine oil change and tire rotation. This was my first time at dealership for this service. I was pleasantly surprised with the service. Harold was kind and courteous and went the extra mile for me. When I paid my service bill, Kim, the cashier, was also pleasant and kind as well. The price of service was about $10.00 less than I had expected. Thank you Lavery Chevy! I will be returning for future service visits! Kimberly Kline More

Dave is extremely knowledgeable and has tremendous expertise regarding all the vehicles and services offered by Lavery. He has always been very courteous, helpful, pleasant and well mannered in all my expertise regarding all the vehicles and services offered by Lavery. He has always been very courteous, helpful, pleasant and well mannered in all my dealings with him. I have always trusted Dave and valued his professionalism and friendship for many many years. More

I would like to take this time to tell everyone how much i appreciate Lavery Chevrolet. This is the most honest and friendliest dealership out there. Now to come to the point of this review. Ralph is always i appreciate Lavery Chevrolet. This is the most honest and friendliest dealership out there. Now to come to the point of this review. Ralph is always available when you need him. This man truely has all the answers and will do his best to help you out. thank you very much Lavery Chevrolet and thank you Ralph Henderson. More

We as a business appreciate the honesty of Ralph. One of our customers was out of town and had a noise start. He took it to Lavery. The noise ended up being a quick fix and very inexpensive. We value the our customers was out of town and had a noise start. He took it to Lavery. The noise ended up being a quick fix and very inexpensive. We value the customer service given to our customer and to us. Honesty and fairness is our key and obviously the key to Lavery Automotive. Great appreciation! Wonderful Job Ralph! Kim processed our payment and she was very nice and efficient as well. Thanks for all of your help! More

When I had an accident in August, I was fortunate to have a family friend who sent me to Mike Luke at Lavery Automotive. He turned a traumatic experience into a very pleasant one by arranging for a rental c a family friend who sent me to Mike Luke at Lavery Automotive. He turned a traumatic experience into a very pleasant one by arranging for a rental car in the midst of Hall of Fame weekend, working with my insurance adjuster to minimize any problems, and returning my 2010 Buick LaCrosse looking like new. A couple weeks ago, Mike once again provided wonderful service when I again needed body work on my car. Friendly, courteous, and attuned to customer needs, he and his staff make working with Lavery's body shop and service department a real pleasure. Thank you! More

HAROLD WENT ABOVE AND BEYOND FOR ME. NOT ONLY DID HE TREAT BE VERY PROFESSIONALLY BUT HE KEPT ME POSTED THROUGHOUT THE SERVICE AND EXPLAINED WHAT NEEDED FIXED IN TERMS I COULD UNDERSTAND. HAROLD IS A GR TREAT BE VERY PROFESSIONALLY BUT HE KEPT ME POSTED THROUGHOUT THE SERVICE AND EXPLAINED WHAT NEEDED FIXED IN TERMS I COULD UNDERSTAND. HAROLD IS A GREAT ASSEST TO LAVERY AUTOMOTIVE! NOT ONLY WAS I IMPRESSED WITH THE PROFESSIONALISM OF THE ENTIRE STAFF BUT I WAS AMAZED HOW CLEAN THE ENTIRE SERVICE WAS KEPT! I AM NOW A PROUD NEW CUSTOMER AND PROMOTOR OF LAVERY AUTOMOTIVE! More

After purchasing the CTS-4 I was revewing the Owners After purchasing the CTS-4 I was revewing the Owners Manual prior to leaving Ohio for my home in Oregon so I would be familiar with all aspects of th After purchasing the CTS-4 I was revewing the Owners Manual prior to leaving Ohio for my home in Oregon so I would be familiar with all aspects of the vehicle(At the time of the initial contact the the sales force I was informed that the CTS had all of the features the my Impala SS had with the exception of a "remote start", I told the sales that "could live with that and long as all other features were present). In reviewing the "MANUAL" the disclaimer in the "Introduction" page is somewhat ambigious. As on page 1-4 there is reference to "If the transmitter does not have".,on page 1-12 "this vehicle may have".,page 1-27 "vehicles with manual folding mirrors".,page 1-31 "if the vehicle has a power sun roof".,Page 2-6 "the vehicle may have this feature"., This continues thru out the "Manual". Now let's move the the chapter on lighting., Fog Lamps-pagee 5-5 explains the use of and how to turn them on (I live in Oregon). Page does not state "may have" or any reference to them not being installed. When I found that they (Fog Lamps) were not present I contacted "Larry" at the dealearshig and he stated that he was not aware of that and also he had a CTS delivered without "seat heaters", and he would check on retrofiting my CTS-4 with the missing lamps. He called back and stated that he located them and would have them delevered on the next business day by overnight express. He called on Monday and scheduled me for 8:30 the next Wednesday and said"we could install the lights and the defictive trim for the moon roof at the same time. But the cost would need to be split. Time was getting short for my return home so I agreed. On Wednesday I arrived at the service desk at 7:50 AM and was told that I was not scheduled. I informed the desk employee that "Larry" had everthing under control and to talk to him. He said he would and asked me to wait in the waiting area. At 9:20 AM I asked as to the status of my vehicle and the desk employee said he would check. At 9:40 the desk employee informed me that the parts had not arrived. I then asked to the taken to "Larry" after a cordial exchange of words Larry and I went to the parts room and Larry asked the parts manager as to the status of the "lights and for the tracking number." Hew parts manager was very confused. Larry then told the service manager to provide me with a "Rental" until the situation was resolved. I provided the service manager with 3 phone numbers to contact me. I left the shop at or about 10:30 AM. AT 5:35 PM I received a call from Larry and stated that the vehicle was ready and that the shop would close at 6:00 PM. I as having supper with my family about 20 miles away. My wife and I left the meal and left for the store arriving at a bout 5:55 PM and met Larry. The lights were installed and he stated the because of all the confussion he would not charge me. The switch for the lights was installed just below the stearing wheel and obstructed the drivers feet and was broken off within just a few miles. This needs to be corrected in a professional "General Motors" mannerd. Thank you: Gary Rigsby (541) 3898-4805 More