Lawton Chrysler Jeep Dodge RAM - Service Center

It's decent enough to get your car done, probably not fast but definitely worth the wait. fast but definitely worth the wait. More

Number one they got us in there and got us out number two ever one of them was nice number three ever one of them was there to help and that makes it great team ever one of them was nice number three ever one of them was there to help and that makes it great team More

Great customer support and fast service Great customer service very knowledgeable & fast service The experience was very helpful, great customer service, very knowledgeable, and I had no issues during the service very knowledgeable & fast service The experience was very helpful, great customer service, very knowledgeable, and I had no issues during the service time. More

They always make time for me even if I don’t have an appointment…. they always do a great job except the last time they did not tighten my back blood nuts up on my tires. appointment…. they always do a great job except the last time they did not tighten my back blood nuts up on my tires. More

Called and made an appointment. They told us we could wait on it. When we got there they say it would take at least 4 hours and it would be best if we brought it back the next morni They told us we could wait on it. When we got there they say it would take at least 4 hours and it would be best if we brought it back the next morning and left it. That resulted in a wasted afternoon for me. When I took it back the next day the actual service was great. More

She helped tremendously to get the vehicle back on the road in a timely manner road in a timely manner More

Great Service great job done on my vehicle. I appreciated everything they did and what a great waiting room I appreciated everything they did and what a great waiting room More

The customer service rep was friendly and professional. I had two problems: the DEF Regeneration not working and the tag lights remaining ON when the truck was off. The light issue was suspected to be I had two problems: the DEF Regeneration not working and the tag lights remaining ON when the truck was off. The light issue was suspected to be a BCU issue and a new one was ordered. The DEF regen was forced reset before any more parts were ordered. Per RAM the truck had to be driven 200 miles to verify the reset "held" before any more parts were ordered. The first issue came when the I was told they had to keep the truck there because you weren't suppose to drive it with a bad BCU. After about five days I was told I could drive the truck to get the 200 miles - which I did and the engine check light remained OFF. So this issue was closed. The BCU took a long time to come in and when it did it was swapped out - and even though the mechanic said it was fixed (even after testing it five times) the tag lights remained ON. The customer service rep got another tech to look at the issue and he found a bad connector on the wire harness. Because I needed the truck he did a work-a-round to temporarily fix the light issue but a new wire harness is on order and I have an appointment to come back and fix the light issue rightly. My concern is why I had to pay for a very expensive BCU when that didn't fix the issue in the first place. And that made me wonder if it was even replaced in the first place. Trust in the work done is very important so I'll be interested to see how this plays out. More