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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,937 Reviews

1,937 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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September 08, 2021

Customer service was great. The waiting area was nice and clean. did not have to wait long for my vehicle to be completed. Overall great experience. More

by dcooper9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Flemming
Sep 10, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hi D. Cooper! Thanks for sharing your experience, We appreciate you trusting us with your vehicle! Come back and see us again soon.

September 08, 2021

There was bloody snot on my door handle! But other than that service was great. Fast service. Got me in and out in a little over an hour from when I arrived. More

by timandathenaromero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Tim, Thank you for bringing this to our attention. We regret that this happened to you. Our customers are very important to us and we will resolve this issue immediately. We set high standards for ourselves and our team members, and feedback like this will help us to improve. If you would like to discuss this issue further, please contact us at 580-215-5562.

September 07, 2021

I am always satisfied with the service I receive whenever I visit this location. Staff is very friendly and always greets their customers. Thank You More

by ccrue128ers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Flemming
Sep 10, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hi there! Thank you for taking the time to review our service. We hope that your problem does not arise again but if it does, we are looking forward to providing you with another high-quality experience!

September 04, 2021

Shawn was extremely helpful especially checking to see if I had the extended warranty. It was quite a relief to find out I had it! More

by amyjordan.afropuffs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Amy! Thank you for taking the time to review our service at Lawton Chrysler Jeep Dodge RAM. We hope that your problem does not arise again but if it does, we are looking forward to providing you with another high-quality experience! Have a great weekend!

September 01, 2021

My experience didn’t start out too well but once I spoke with Brittaney, she was able to help me get things situated with my vehicle. I appreciate her patience and reassurance that I’d be taken care of. More

by RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Smith
Sep 02, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

RS, we hate to hear that things got off to a rocky start. However, we are pleased to hear that Brittaney listened to you and got everything situated. We appreciate your feedback and thank you for trusting Lawton Chrysler Jeep Dodge Ram with your vehicle. Have a great day!

August 28, 2021

Ordered a 50 gallon tank for my ram 2500 power wagon they ordered it it’s a Mopar tank two months later it comes in and it doesn’t even fit. More

by erjlineman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Flemming
Aug 31, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hello! I’m so sorry you are dissatisfied with your experience at Lawton Chrysler Jeep Dodge Ram. We’re typically known for our exceptional attention to detail and we regret to have missed the mark. We would like the opportunity to make this right. Please give us a call at (580) 350-6000. Thank you.

Sep 01, 2021 -

erjlineman responded

Do you have one of the best sales department in this part of the country he’s Daniels especially, but I don’t understand how I tell them it’s a Dodge power wagon and they have all the tools and applications to order the tank and it’s for a long bed gasoline 2500 just seems like a lot of wasted time and effort I still have no problem with the dealership in general.

August 27, 2021

Brittany was very pleasant and great to work with! Daniel left a voicemailupdating the progress of the job and I was able to ick it up that afternoon. More

by Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
Aug 30, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Rae, we are excited to hear our service team got you squared away. We appreciate you trusting your vehicle with us. Thank you!

August 27, 2021

I brought my DODGE RAM 1500 in to Lawton Chrysler Jeep and Dodge RAM, and my vehicle was done in 4 days. Mrs. Britney Smith from the Service department was excellent. She went all out her to get my truck More

by retiredjohnson76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britney Smith
Aug 30, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hey Johnson! Thank you for taking the time to review our service. We hope that your problem does not arise again but if it does, we are looking forward to providing you with another high-quality experience!

August 25, 2021

I'm from NC the people was nice and helpful thank you I would recommend them to anyone I will be returning the next time I need a service if I'm in Lawton Ok More

by farmboy0410
Recommend Dealer
Yes
Employees Worked With
Brittaney Smith thank you
Aug 25, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Farmboy! Thank you for getting your vehicle serviced at Lawton Chrysler Jeep Dodge RAM! Glad we were able to service your vehicle and get you back on the road. Safe Travels. Thank you!

August 24, 2021

Excellent service and friendly staff. My car was serviced and I was kept informed on the status. At the end I was given a review of the services and the pertinent charges. I appreciate the customer service More

by adrianalizeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecily Munn, Danielle Flemming
Aug 25, 2021 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Adrianalizeth! We appreciate you taking a moment to share your positive experience at Lawton Chrysler Jeep Dodge Service Center. We hope to see you again soon(for routine maintenance, that is). lol. Have a great week!

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