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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,913 Reviews

1,913 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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November 01, 2024

Shaun did great my trying to help me get the batteries changed but since my warranty expired just one month prior they decided to honor it. Good people just horrible management. More

by wnordeen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We’re glad Shaun could assist, and we appreciate your honesty about your experience. If there's anything we can do to improve, please let us know.

October 31, 2024

It is what it is! The problem with most dealerships, you never know if they’re being legit or just trying to get more money out of you. More

by locogringo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathon Vissepo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your thoughts. We understand your concerns and strive to maintain transparency and trust in all our dealings. Your feedback is valuable, and we're here to address any questions or concerns you may have.

October 31, 2024

They took care of our recall pretty quickly and they did a good job with my car. More

by dheredia913
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, dheredia913! We’re glad we could take care of your recall promptly and get your car back in great shape. We appreciate your trust in us!

October 31, 2024

Service was good based on the information I was told was accurate and I look forward to Visiting again More

by ashhug1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, ashhug1234! We're glad you had a positive experience and found our information accurate. We look forward to welcoming you back!

October 31, 2024

Great service, great people, honest, patient Felt very comfortable with my service rep all around good experience More

by Dlockesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Dlockesr! We’re so glad to hear you had a comfortable and positive experience with our team. Your kind words about our service and honesty mean a lot to us. We look forward to seeing you again!

October 31, 2024

Everything went great wit my services no problems or complications quick in fast thank you More

by jamallamar90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thanks, jamallamar90! We're glad to hear everything went smoothly and quickly with your service. We appreciate you choosing us and look forward to helping you again!

October 30, 2024

I came in for a flat tire. They told me 1-2 days wait until my new tire came in. 5 days later, I called and my tire was never even ordered! I had to wait another 5+ days for a More

by Shelby.koontz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ariel Denio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing this, Shelby. We apologize for the delay and the lack of follow-up on your order—it’s clear we fell short here. We’re committed to improving our communication and customer care to prevent this from happening again. Please let us know if there’s anything we can do to assist you further.

October 30, 2024

The dealership is okay. But the communication gap between depts lack. At least One recall was completed.. More

by tiptoema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Denio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We apologize for the communication issues and appreciate your patience. We're glad we could complete at least one recall, and we’ll work on improving our coordination moving forward.

October 29, 2024

Worker was very rude when I asked her a question. Referred to me as that man in front of other customers More

by uconntcme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we’ll address this with our team. Thank you for bringing it to our attention.

October 29, 2024

Shane was verify helpful and went out of his way to find the answers I needed. This is our second interaction and he will be my preferred contact next time I need service. My only disappointment with th More

by dupreewalker89
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback! We're glad to hear Shane provided excellent service and will be your go-to in the future. We’re sorry we couldn’t resolve your issue this time, but we appreciate your understanding and look forward to assisting you again!

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