Lawton Chrysler Jeep Dodge RAM - Service Center

This one service took forever and the lack of communication between service and parts to contact me more so services lack of being adiment with the information of being told by parts that the my communication between service and parts to contact me more so services lack of being adiment with the information of being told by parts that the my part came in and that magically when I called they were going to call me soon okay as if im just really upset and probably won't ever be coming back again More

appointment for oil change was at 2 pm didn't take my truck until 245.....no place to park my truck when i got there truck until 245.....no place to park my truck when i got there More

We purchased a truck from them in 2017 with the promise of a second key fob. My husband called/txt his salesman multiple times and got the runaround till he started having issues with the one fob he had a of a second key fob. My husband called/txt his salesman multiple times and got the runaround till he started having issues with the one fob he had a few months later setting off the alarm randomly/locking and unlocking the truck etc. He went and spoke with the manager (Tony) and was guaranteed that the fob was in perfect condition even though my husband could only use it with a large binder clip holding it together. My husband asked again when he could obtain that second fob and again was shot down, but told at this point he could now purchase it. We have been in there multiple times since for the same issue. Fast forward to three days ago, my husband ordered two additional key fobs online because at this point his truck is starting on a hit or miss basis. He DROVE his truck to Lawton Dodge to have the two new keys programmed and instead of Shawn informing him that the keys weren’t compatible with his truck, Shawn charged my husband anyways, and in the process completely disabled the one somewhat working key fob we did have. He couldn’t tell us what was wrong, only made assumptions, swore they tested the original key and it was fine so it had to be something more serious. We had to pay to have the truck towed to our home the following day. We ended up calling a locksmith, paying another $227 on top of what we had already paid to Lawton Dodge for their incompetence, as well as towing, only to find out that in fact it was the chip in the key that was completely destroyed! So how in the heck do your mechanics miss that on multiple occasions, Lawton Dodge? To make matters worse we went up to the dealership asking for them to do the right thing and reimburse us for unnecessary expenses due to their lack of competence...we got a phone call the next morning from Shawn and the dealership manager Anthony/Tony that ended up with them berating us, shouting at us, Downplaying their part while they admitted they couldn’t program the keys we brought them, and once I advised them I was recording the conversation because my husbands command team wanted JAG to become aware of the situation, they got hostile and hung up immediately with no resolution! Please stay clear of this place. They prey on service members and it’s truly heartbreaking. More