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Lawton Chrysler Jeep Dodge RAM - Service Center
Lawton, OK
1,923 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,923 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center
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April 25, 2020
Service needed ~ Great service LCJD I needed my 20K service ~ LCJD made my experience great! Thank you to all involved as I may not know all the names involved. Carla set my appointment I needed my 20K service ~ LCJD made my experience great! Thank you to all involved as I may not know all the names involved. Carla set my appointment up. This was done as a contactless service. Willsey brought Tech with him. They picked up my Jeep to take it to LCJD to get serviced. I was kept informed by Erik of the items they performed and when completed, I paid over the phone. Was contacted that they were bringing my Jeep back to me ~ even wiped down everything touched in my Jeep. Easy peesy! Kudos to all as I may not know all the names that were involved! More
by Starz
Verified CustomerEmployees Worked With
Carla, Wilsey and the guy that I didn't catch his name that came with Wilsey to pick up my jeep, Erin Shirvinski
April 22, 2020
Loved my experience there! Everyone was super friendly from the moment I got out of my car. I’m very pleased with my experience as a whole! from the moment I got out of my car. I’m very pleased with my experience as a whole! More
by amhoward1
Employees Worked With
April 21, 2020
Outstanding customer service but the only wrong thing was that online appointment said there was 0700 and when I drop off my truck the service guy said the first appointment is at 0800. that online appointment said there was 0700 and when I drop off my truck the service guy said the first appointment is at 0800. More
by ron200656
Employees Worked With
James Crawford
April 20, 2020
Good Experience Always a good experience. I trust them to do quality work on my Jeep! They are friendly and provide excellent customer service and get me in and out q Always a good experience. I trust them to do quality work on my Jeep! They are friendly and provide excellent customer service and get me in and out quick. More
by matthew.w.sims
Employees Worked With
April 17, 2020
Very patient. They knew what I wanted and didn’t try to push a product on me that I wasn’t interested in. Exceeded my expectations. push a product on me that I wasn’t interested in. Exceeded my expectations. More
by Guillermo.muniz1983
Employees Worked With
Other Employees :
Erin Shirvinski, James Crawford, Mirelle Mcgee, Reinaldo Ortega
April 17, 2020
Great customer service and very lovely people to work with. Kept everything clean and germ free during my wait. Only hope that they get their employees cloth masks during this pandemic. with. Kept everything clean and germ free during my wait. Only hope that they get their employees cloth masks during this pandemic. More
by janiceim21
April 16, 2020
Shaun was great in keeping me up to date and worked with me on cost during this troubling time. Bringing my next vehicle soon to have a recall fixed. me on cost during this troubling time. Bringing my next vehicle soon to have a recall fixed. More
by JAMES.BENNINGTON25
Employees Worked With
April 16, 2020
Fast, friendly, and efficient service. The staff was very helpful and they communicated issues to me immediately. They made recommendations bu were not pushy or over aggressive. very helpful and they communicated issues to me immediately. They made recommendations bu were not pushy or over aggressive. More
by ESQUIRE1963
April 14, 2020
First time Use of Services! Service was great. Quite caught off guard by the extra chargers I thought were included in my warranted oil change. I could buy my own gas treatment Service was great. Quite caught off guard by the extra chargers I thought were included in my warranted oil change. I could buy my own gas treatment for half as much as offered. Some time employees don't realize that Some customers have no idea about services and maintenance. I'm a 61 year old disabled female and thought my services were all covered but still found out after my service was done that I owed on the services. Just wish they had took the time to explain. I though tire rotation was include in the "extra" warranty on my car when I purchased it. More
by bevywoman58
Employees Worked With
Brittany Nuebecker came out and greated my daughter. Very nice young lady.
April 13, 2020
My son took his car (That’s In My Name) to be serviced at Lawton Chrysler Jeep Dodge Ram. The Service department called and told my son on two different occasions the condition of the vehicle and made sugge Lawton Chrysler Jeep Dodge Ram. The Service department called and told my son on two different occasions the condition of the vehicle and made suggestions on repairs. My son gave them permission to fix the oil leak and coolant cord leak. The service dept also included repairs like brakes, transmission flush and etc to the tune of $2k. Long story short, the dealership made some of the repairs on our car to say afterwards that the motor was gone and the head gaskets were blown. I have always told my son to take the car to the dealership whom we could trust instead of small repair shops. I feel during this epic time in history, Covid-19 my son was taking advantage of at this dealership. He was Charged to fix things on a motor that was no longer operable. This dealership treated my son poorly. I don’t want to believe it had anything to do with race but the servicemen were all white and he’s a young black man or his age but we feel like he was definitely taken advantage of at Lawton Chrysler Jeep Dodge and Ram. I called to speak to the GM Anthony Santiago and/or the service manager Shaun Hamilton neither of which returned my phone calls. A guy by the name is Tony White called and tried to resolve the issue stating that my son’s conversations were hearsay and he (Tony) was present on every call made to my son about the repairs. Tell me when is there every a time when the service agent has witnesses on calls made for suggestions on repairs. (I will wait)! Journey the receptionist screened calls and continued to take messages for the GM Anthony Santiago whom never returned my calls. I never spoke with Shaun Hamilton. Our experiences here were very poor and I would never advise anyone to do business here. Fast forward, we go to pick up the car, No one comes out to assist us. Mike the lead Mechanic is in the shop, my son had previously spoke with Mike about the needed repairs to the car. Mike tells us to come back in the morning to get the car so others could assist. I live in a different state so I wanted to get this car to another shop asap. Two black salesmen were nice enough to come out, get dirty and help push that heavy Dodge Challenger on the trailer and Mike then assisted along with a car Detailer the same day. Trying to get some resolve, I emailed different people and made a complaint to the Dodge Corp which stated they only take the reports but the dealerships are individually owed and operated. The young man who took the report (I won’t name) appeared to be surprised by our turn of events. Please be careful if you decide to deal with this dealership and know “their service department is either incompetent and/or shady” you do the math! More
by kcha
Employees Worked With
Other Employees :
Tony White, Journey, Mike Ward
