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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,948 Reviews
Call Service Center (580) 215-5567

1,948 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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October 10, 2024

Truck was not put back together. Glovebox tore apart. Wires and trash in the floor. Horrible job. We will not be returning to Lawton for anything. This is not the first time. We will More

by Tom Belase Fleet Mngr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ariel Denio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback Tom on your recent service visit to Lawton CJD. We hold quality of work to the highest of standard and we appear to have let you down in that category. Being a Business Link dealer for Mopar, we strive to keep the fleet owners completely satisfied by expediting their vehicles through the service department to keep the downtime to a minimum. I will continue to coach our team to keep quality at the top. Please feel free to reach out directly to me at 580-771-3339. Thank you, Todd Brown

October 09, 2024

Shaun was incredibly helpful and kind. He followed up with all of our concerns with grace. Best customer service I've received. More

by katie.f.brandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Katie! We're thrilled to hear that Shaun provided such helpful and kind service. We'll be sure to pass along your praise, and we appreciate your kind words!

October 07, 2024

Making an appointment is super easy and the service is quick and staff is friendly. More

by deannbowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Deann! We're glad to hear that making appointments is easy and that you enjoyed quick service from our friendly staff. We appreciate your support!

October 07, 2024

Good service so far. Friendly customer service. Fast turn around, they’re direct with explaining what needs to done More

by filoialiiagaitau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Denio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback! We're glad to hear you had a positive experience with our friendly customer service and quick turnaround. We look forward to continuing to provide you with excellent service!

October 06, 2024

Will NEVER USE THEM AGAIN. My honest review would not get posted. Horrible customer service no communication. More

by MAPRINCIPEVS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We're sorry to hear about your experience and would like to understand more. Please reach out to us directly so we can address your concerns. Your satisfaction is important to us.

October 05, 2024

Its was great. .everything was good. The customer service, the greeting when I got there for my car service and stuff… no better words to tell how good they were. More

by Agavaafaataumalealofa Toetu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the kind words! We're so glad you had a great experience and felt well taken care of. We look forward to providing you with the same excellent service in the future!

October 05, 2024

The wait time to get Ram in wasn’t very long at all. Wait time for service was ok. More

by jannerussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Denio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Janne! We're glad to hear the wait time to get your Ram in was short, and we'll work on making the service time even better. We appreciate your business!

October 04, 2024

Everyone was very helpful. Got my car in and out in a timely manner. Very satisfied customer! More

by maysecarrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Carrie! We're thrilled to hear that you had a timely and helpful experience. We appreciate your business and look forward to seeing you again!

October 04, 2024

This is the worst dealership I can ever remember doing business with and I would only do additional business with them if I can’t find another Dodge dealer within 100 miles of where I live. Their mechanic More

by Terry Kiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recognize any of the people listed and I didn’t write down anybody’s name. From my perspective none of them stood out for positive reasons.
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Oct 21, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We sincerely apologize for your experience and appreciate your honest feedback, Terry. We're sorry to hear that our service did not meet your expectations and that you felt our mechanics were unskilled. Your concerns about our service practices are important to us, and we will address them to improve our customer experience. Thank you for bringing this to our attention.

October 04, 2024

They were very helpful and made the experience as good as it could have possibly been More

by DUB.WOODALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Spake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathon Vissepo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randon Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback! We’re thrilled to hear that our team made your experience so positive. We appreciate your support and look forward to assisting you again!

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