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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,977 Reviews

1,977 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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April 10, 2024

work done ok-cost for parts/analize way out of limit when know reported problem More

by gnjparker8259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara Lavendusky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you so much for your feedback from your recent visit to the service department of Lawton CJD. The cost of vehicle ownership has increased over the last few years due to many factors. We attempt to keep the charges as low as possible, but inflation has hurt everyone. We are pleased to hear that the work was done to your satisfaction as we hold that to the highest of standards. If you wish to discuss your visit further, please dont hesitate to reach out to me. My direct line is 580-771-3339. Thank you, Todd Brown.

April 10, 2024

This is the worst dealership in the state of Oklahoma I wouldn't recommend anyone to this Dealership they ripped me off for 5k. LONG story short they lied and never worked on my truck but charged me 5k the More

by LONDONDICKSON123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel
Apr 15, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback from your recent service visit to Lawton CJD. We strive to fix every vehicle right the first visit, but it appears that we have fallen short. I personally spent time with your vehicle on your 2nd visit when you brought it back to our facility. Unfortunately, we have had issues duplicating the concern that you were having. We had a master technician assigned to your vehicle both times it was in. We asked you to ride with a technician to show him what you were feeling but you did not bring it back to our facility. Rest assured, we did install the parts and completed the maintenance on the vehicle that you paid for. While it's understandable that you may not feel entirely satisfied with the outcome, I urge you to provide an accurate review, avoiding any misleading claims. Should you wish to discuss this matter further, please feel free to reach out to me directly at 580-771-3339. Thank you.

April 10, 2024

Always great service at this dealership. Everyone is always friendly and helpful at every service. More

by JEFF.HIRSCHFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel
Apr 11, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Jeff! We're delighted to hear that you consistently receive great service from our dealership. Providing a friendly and helpful experience for our customers is our priority, and we're grateful for your feedback. If there's anything else we can assist you with, please don't hesitate to let us know.

April 10, 2024

Excellent dealership! Well organized clean and the employees very attentive! I always enjoy my visits for service More

by jermaine.finley76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We're thrilled to hear that you had an excellent experience, Jermaine.finley76! Providing a well-organized and clean environment, along with attentive service, is what we aim for. Thank you for your kind words, and we look forward to continuing to serve you during your future visits for service.

April 08, 2024

The appointment was set fast and the work professionally done, all of my questions were addressed. More

by TIALPA67
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Lavendusky
Apr 08, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, TIALPA67! We're glad we could assist you promptly and address all your questions. If you ever need our services again, feel free to reach out. Have a wonderful day!

April 08, 2024

Very professional and extremely thorough. The wait was short and everyone was very helpful Thanks More

by TIALPA67
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
Apr 08, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Tia! We're delighted to hear that you had a positive experience with us. If you have any further questions or need assistance in the future, don't hesitate to reach out. Have a great day!

April 06, 2024

Everyone was very nice and helpful but the finance officer refused to include our tax, title and license fee in the loan, saying it was only $700 or so and not worth the extra finance charge.. we aske More

by fuwb666
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our salesman was great. He was from France but can’t recall his name. I think it was Chea or something similar
Apr 08, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, fuwb666. Your feedback is important to us, and I apologize for any miscommunication or misunderstanding regarding the financing process. We strive to ensure our customers feel heard and supported throughout their car-buying journey. Please know that we take your concerns seriously and will address them internally to prevent similar situations in the future. If there's anything we can do to assist you further, please don't hesitate to reach out.

April 04, 2024

Good experience, friendly and helpful Shaun took the time to make sure all the issues were fixed before we left the dealership More

by jcravage
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
Apr 04, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience with us! We're pleased to hear that Shaun provided you with friendly and helpful service, ensuring that all issues were addressed before you left the dealership. Customer satisfaction is our priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again!

March 31, 2024

Warranty repair on tire Had to have tire replaced, Ariel was great at getting it taken care of and getting me a loaner car while I waited. More

by JEFF.HIRSCHFELD
Recommend Dealer
Yes
Employees Worked With
Ariel
Apr 02, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Jeff! We're glad Ariel was able to assist you with your warranty repair and provide a loaner car while you waited. If you need any further assistance, please don't hesitate to reach out.

March 31, 2024

Quick service, and identified issues that should be taken care of , thorough in all aspects More

by tferreirajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback! We're pleased to hear that you found our service quick and thorough. If there's anything else we can assist you with, please let us know.

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