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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,920 Reviews
Call Service Center (580) 215-5567

1,920 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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January 23, 2024

There was an open recall on the relay part that I googled and service staff (Shaun)told me there wasn't. They kept the vehicle a week and charged me nearly $500. Poor customer service More

by PattiF
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
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Jan 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, Patti. Let me first apologize for your experience. We strive to provide the best customer experience, to every customer, every time. It appears that we did not meet your expectations. With that being said, I'd like to discuss this further with you. Please reach out to me at 580-771-3339, Thank you, Todd Brown

January 23, 2024

It was awesome, quick, thorough, and knowledgeable It was a great experience, we'll be back More

by rsmith051562
Recommend Dealer
Yes
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Jan 24, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thanks for sharing your positive experience, rsmith051562! We're delighted to hear that it was awesome, quick, and thorough. We look forward to welcoming you back for any future needs. If you have any questions, feel free to reach out.

January 21, 2024

No good I pick up my car from the dealership. drove car home parked it went to go get gas went across rail tracks car stop coast to gas station put gas in car would not started got out seen gas More

by dorothycondry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara Lavendusky
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Ms. Condry. Thank you for taking a moment to share your experience at Lawton CJD! It is in our mission statement to fix every vehicle right the first time. It appears that we did not live up to that expectation. I would like to apologize wholeheartedly for the errors that may have occurred from the repairs at our service department. I would like to discuss this with you at a time that is convenient for you. My number is 580-771-3339. Thank you, Todd Brown

January 19, 2024

Outstanding diagnosis and service on my Ram 2500. I really appreciate the same day repair. More

by james.rikard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, James! We're thrilled to hear that you had an outstanding experience with the diagnosis and service on your Ram 2500. Providing same-day repair is a priority for us, and we're glad we could meet your expectations. If you ever need further assistance or have more automotive needs, feel free to reach out. Safe travels in your Ram 2500!

January 19, 2024

Very awesome staff. Answer all questions & concerns. Listen to all of your needs and try to address them as such. Great work More

by ganation26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. Your satisfaction is our top priority, and we appreciate your feedback. If you ever have more questions or concerns in the future, please don't hesitate to reach out. We're here for you!

January 17, 2024

Shaun Hamilton is the epitome of true customer service. He is very informative and upfront, regarding our car repairs. More

by jackson_cheri62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, Cheri. We are thrilled to hear that Shaun provided you with true customer service! It's wonderful to know that he is informative and upfront about your car repairs. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for your positive feedback!

January 17, 2024

I brought my pickup in for a oil change and the plug wasn't put on right and it was leaking oil all weekend....took it back Monday and they fixed it hopefully...I live 60 miles away....that takes more t More

by bmcpherson
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Little Spanish girl
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Jan 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We appreciate you taking a moment to share your experience with our team, bmcpherson. Rest assured, that we strive to do each and every service professionally for every customer, every time. It appears that we may have come up short on your vehicle. I would like to discuss this further. Please reach out to me at your convenience at 580-771-3339. Thank you, Todd Brown

January 17, 2024

Always greeted very professional and communicates proficiently on issues or no issues available to answer any questions I may have More

by ANNETTELUKASIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myracle key
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Jan 17, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words! We're pleased to hear that you always experience professional greetings and proficient communication. If you ever have more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your positive feedback and value your continued trust in our service!

January 17, 2024

Always professional and timely. Always explains what’s going on with my car. Never have to wait very long for service. More

by johnstonchessa_47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myracle key
Report | Print
Jan 17, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We're thrilled to hear about your positive experience, Chessa! Thank you for acknowledging our professionalism and timely service. It's great to know that we've been able to keep you informed about your car and minimize your wait time. We appreciate your feedback and look forward to continuing to provide excellent service for you.

January 17, 2024

The service was top notch and they asked the right question! I would recommend team Lawton dodge to anyone as their service is first rate! More

by CAMERONLABRACOPELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We're thrilled to hear that you had a top-notch experience with our service, Cameron! It's great to know that our team at Lawton Chrysler Jeep Dodge RAM asked the right questions. Thank you for recommending us – we appreciate your kind words and look forward to assisting you again in the future!

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