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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,919 Reviews

1,919 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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January 02, 2024

We kept at it and my truck seems to he fixed finally. It took a long process but we finally got it working. More

by markbrejcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your patience throughout the process, Mark. We're glad to hear that your truck is finally fixed. If you have any more concerns or need further assistance, please don't hesitate to reach out. We appreciate your understanding.

December 31, 2023

Everything was OK far as customer service but I just didn't get what I came to get my truck fix actually fixed for $5,000 ..im still having the same issues like I never took it to the dealership More

by LONDONDICKSON123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you so much for your recent service visit to Lawton CJD! We are so glad to hear our customer service was good. We always strive to fix every vehicle right the first time. It appears that we may have fallen short on that, I have attempted to reach out to you to discuss this matter. Please feel free to call me at 580-771-3339. Thank you, Todd Brown.

December 31, 2023

Gave solid approx cost, time frame for repairs was very accurate, even done sooner! We are very appreciative of the kind, courteous service in getting all the parts to repair our older Dodge Caravan❗ More

by RETDISP2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your positive experience! We're pleased to have provided accurate cost estimates and completed the repairs ahead of schedule. Your appreciation for our kind and courteous service means a lot. If you have any more automotive needs, feel free to reach out. Safe travels in your Dodge Caravan!

December 30, 2023

Ariel Denio service advisor tag# 3811 rated 5 stars. Even though our Jeep was purchased at another Jeep dealership, they serviced our vehicle, no problem. More

by Fran001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Denio service advisor tag# 3811 rated 5 stars
Jan 02, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your 5-star rating, Fran! We're glad to hear that Ariel provided excellent service as your advisor. We're always here to assist, and it's our pleasure to service your Jeep, regardless of where it was purchased. If you have any more needs, feel free to reach out.

December 26, 2023

Had a great service experience. Plesant enployees and a comfortable waiting area. Will recommend to friends. More

by kb5iyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your positive feedback! We're thrilled to hear that you had a great service experience and enjoyed our pleasant atmosphere. Your recommendation means a lot to us. If there's anything else we can assist you with, don't hesitate to let us know.

December 22, 2023

You guys need direct connection service techs, for stage upgrades to scat packs and hellcats. Also one time I got my trans fluid changed and your techs messed it up pretty bad by not having the additive in More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Ken. Thank you for sharing your feedback with us. We appreciate your trust in bringing your Hellcat to our dealership. Your insights are valuable, and we'll take them into consideration for improvement. We understand the importance of having specialized service techs for stage upgrades, and we'll explore options to enhance our services. If you have any further concerns or questions, please feel free to reach out.

December 22, 2023

Extremely knowledgeable and professional helped me with all my car needs and questions about maintenance More

by akeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your positive experience, Akeem! We're pleased to hear that our team was extremely knowledgeable and professional in assisting you with all your car needs and maintenance questions. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your trust in our services.

December 21, 2023

They forgot to reset my oil life and fuel filter life. While relatively simple, show lack of attention to detail and makes me question if they did the service. More

by lukejmoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara Lavendusky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your recent service visit to the Lawton CJD service department. Attention to detail is of the utmost importance to what we do everyday. With that being said, we definitely fell short on that task. Let me be the first to apologize for our mistake. We will take this opportunity to have coaching sessions to alleviate this from happening again. Please feel free to reach out to me at your convenience. My number is 580-771-3339. Thank you, Todd Brown

December 21, 2023

I bought a car and was told free oil changes up to 4 time if I'm not mistaken. The only thing I had to pay for was the additive. But I was charge for more than the additive. Which is not a free oil change i More

by misty.spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your recent feedback misty.spencer. We here at Lawton CJD believe in complete price transparency. Shop supply charges on normally on every repair order. But in this case we should have not charged you the price we did. When you come back for your next service please let me know so i can make this right. Any questions, mu number is 580-771-3339. Thank you, Todd Brown.

December 19, 2023

Staff was very attentive with what need to happen with my vehicle. The parts that the service department had to order came in quicker than expected. The staff rescheduled my appointment and was fixed in no More

by jcb003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel in the service department
Dec 20, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

We're delighted to hear about your positive experience, jcb003! Thank you for acknowledging our attentive staff and efficient service. We're pleased that we could get your vehicle fixed promptly. If you ever need assistance in the future, feel free to reach out. Your satisfaction is our priority.

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