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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,915 Reviews

1,915 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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November 28, 2023

I broke down after everything closed the night before Thanksgiving. As always they went above and beyond for me. Shaun had my vehicle diagnosed and running that Friday after the holiday. Love the servi More

by HERNANDEZSK39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Gearhart
Nov 30, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience! We're delighted that Shaun and our team could assist you promptly, even during a holiday. Providing reliable service when you need it most is what we strive for. We appreciate your support and look forward to your next visit!

November 27, 2023

Friendly staff and always able to meet the demands of sensitive timelines when it comes to repairs in service department. More

by bwaters85
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
Nov 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thanks for your feedback, bwaters85! Meeting sensitive timelines is crucial, and we're glad we could assist. If there's anything else we can do for you, don't hesitate to reach out.

November 27, 2023

Barbara was a big help and the service was great and everything was done swiftly. More

by jefferys4412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Jefferys4412! We're thrilled to hear that Barbara provided great service and ensured everything was done swiftly for you. We appreciate your support!

November 24, 2023

Barbara was like pulling teeth to get information about my truck. I had to call multiple times for her to even reach back out to me just to get an update. On top of that, get more rental vehicles. My t More

by sabrina.vigeant89
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, Sabrina. Your feedback is crucial, and I apologize for any inconvenience caused by the lack of communication and limited rental options. We're glad Shaun provided you with a more positive experience, and we'll strive to ensure such service is consistent across the board. If there's anything else we can do to assist you, please let us know.

November 23, 2023

very kind an professional got my recall done fast. an efficient with my time in lawton More

by MPIERCE20
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Lavendusky
Nov 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hi MPIERCE20, Glad we could swiftly take care of your recall! Efficiency and professionalism are top priorities for us. If there's anything else we can assist you with, just let us know.

November 23, 2023

The team is always professional, friendly, and helpful. The team is attentive and the service response is fast. More

by traceyfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
Nov 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Traceyfe, Thank you for your kind words! We're thrilled to hear about your positive experience with our professional and attentive team. Fast service response is what we aim for! If there's anything else we can do for you, please let us know.

November 23, 2023

This visit I felt like my business mattered and everybody from the receptionist, to the techs, all the way to the manager did everything they could to rectify my issue without having to charge me More

by clob870
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
Nov 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hi clob870, We're delighted to hear that! Your satisfaction matters a great deal to us. Our team is committed to resolving issues efficiently and ensuring your experience is top-notch. If there's anything else we can assist you with, please don't hesitate to reach out.

November 23, 2023

I scheduled services for 0830, after which you had two lifts break. But somehow my vehicle didn't make it on the lift at all for an entire day. Some services I was told could only be done using a lift. Bu More

by raffertyvaan
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
Dec 29, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

We sincerely apologize for the inconvenience you experienced during your recent service appointment, Vaan. Your feedback is valuable, and we appreciate your understanding. We're committed to addressing these issues and ensuring a smoother experience in the future.

November 22, 2023

Joshua and the management team worked really hard at getting me a very fair price. More

by jobsite216
Recommend Dealer
Yes
Employees Worked With
Joshua Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hi there. Thanks for recognizing Joshua and our management team's efforts! We're thrilled we could secure a fair price for you. If there's anything else we can help with, feel free to reach out.

November 21, 2023

My family has bought about six vehicles from your dealership. The last was a 2014 Ram 1500 but they never called us back on the interier to be cleaned as promised. More

by GARY.MALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Gary. We appreciate your repeat business. Thank you for being a valued Lawton Chrysler Jeep Dodge RAM customer. We appreciate you reaching out and bringing this to our attention. We apologize for the oversight regarding the interior cleaning promise for your 2014 Ram 1500. Please reach out to our team directly to get this matter addressed at (580) 771-3339. Thank you.

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