Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton Chrysler Jeep Dodge RAM responded

I appreciate your reply, devinleach.trininty26. Lawton CJDR is dedicated to providing top-notch customer service, and a crucial aspect of that is being completely satisfied with the work we have completed. Reflecting on your recent service appointment, it seems there was a wiring problem affecting your ASD relay, as well as an issue with your charging system. We repaired the wiring issue and replaced your alternator on that visit and the vehicle was operating correctly. , please don't hesitate to reach out at your convenience. We'll be glad to diagnose and address any ongoing problems with your vehicle. If you are still having concerns, please contact me at your convenience so we can see what is malfunctioning with your vehicle. My phone number is 580-771-3339, thank you, Todd Brown.

DEVINLEACH.TRINITY26 responded

You gave me a call and told me my vehicle was ready for pick up. When I went to pick it up, I got in it, turned it on and none of the electrical was working. My turn signals didn’t work. My break lights didn’t work. My windows wouldn’t roll down. My windshield wipers didn’t work. Yet still had to pay $1,200 due to you saying you fixed the electrical problems. I had to leave with my vehicle being illegal to operate on the road. Over priced and not satisfied at all. A refund would be the appropriate result.

Lawton Chrysler Jeep Dodge RAM responded

I appreciate your input, ironlightning2003. Our aim is to provide exceptional customer service during each visit. It appears that reproducing the noises you raised concerns about has proven to be a challenge. We'd be more than willing to take another look at these issues at a time that suits you. Personally, I believe it would be beneficial for me to accompany you on a drive, allowing you to highlight the specific concerns you've been encountering. It's worth noting that with the back seat removed from your vehicle, any noises may be more pronounced due to the absence of the insulation typically provided by the rear seat. Please reach out to me at 580-771-3339, Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing, Yvonne. We value your time and work hard to efficiently provide quality work to all of our customers. We appreciate you trusting our team with your vehicle needs. Let us know if we can be of further assistance.

Lawton Chrysler Jeep Dodge RAM responded

Hi xx! Thank you for taking the time to review our service. We hope that your problem does not arise again but if it does, we are looking forward to providing you with another high-quality experience! Please give us a shout if you have any questions.

Lawton Chrysler Jeep Dodge RAM responded

Hi JD. We appreciate your business and are happy to hear you had a great service experience. If we can be of further assistance, please let us know.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, Ebonner809. We apologize for the level of service you received during your visit. If we can be of further assistance, please let us know. Thank you.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your review, Allen. We are committed to delivering exceptional customer service and are disappointed to hear that we fell short of your expectations. With the complexity of the engine management systems on today's vehicles, there are a multitude of faults that can illuminate a check engine lamp. After speaking with you, I felt that we had an understanding of what happened. We stand behind the work that we complete. Due to the location of the solenoid that controls the intake valve lift, there is no possible way the cleaning of the fuel system caused the component to fail. But in good faith, I waived the diagnostic fee and only charged you for the repairs. If you are still having concerns, please reach back out to me at 580-771-3339. Thanks, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Will. Our goal is to help you keep your vehicle in tip-top shape, so you can enjoy it for years to come! We appreciate your business and look forward to your next visit!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your feedback, Laker3234! We value your time and understand your frustration with the longer than normal service times. We apologize for the inconvenience and will work to improve for your next visit. Thank you.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing you experience with our service department, Kevin! We appreciate your business and look forward to your next service.