This dealership sold me a vehicle that was unsafe to drive. My husband drove the vehicle approx; 10 minute down the highway ...he was almost in a serious car accident. The truck had some SERIOUS death wobbles, not just once but 4 times in less than 20 minitues! I've never seen anything like this before. The truck looked like it was having a "grand-mal seizure". Other drivers were swerving off the road, hitting their brakes to avoid being hit by the truck we just bought from Layton Hills. He took the vehicle straight back to the dealership. Ron and the GM said they would tear up the contract and return our $50 for gas that we put in the tank... Never happened. ..just a bunch of run around, lies, never returning our messages, not calling back when they said they would, and not voiding out the contract and returning our money like Ron and the GM said they would several times. 2 weeks later, I got the CEO (son of owner) involved. No different than the GM...unprofessional and RUDE!! The cotract was voided however, the CEO refused to return the $50. This dealership is dishonest, unprofessional, Liars & Crooks. They would rather lose a customer than to return $50 that does not belong to them. What's that tell you about their Reputation, Business and Customer Service? And even sadly, we drove all the way from Reno NV.
The very kind salesman Mark who assisted us in the sale, ask Ron and GM if they would get us a room after the long drive from Reno and they said, No. Drive all that way to buy a truck that is unsafe to be on the roads and should had never been sold. Take some responsibility for your wrongfully doings. Mark, I hope you have moved on to a dealership that is loyal and honest to their customers.
Also, I was told by the CEO (son of owner), if I posted my experanice with this dealership, that he would get an attorney involved. Really now... is that appropriate when your in the wrong? I would had loved to talk to his father as I requested several times, but was told No!
Who knows, maybe he would had done right by his customers.