Leachman Buick GMC Cadillac

very busy but was able to work me in for an oil change & tire rotation. was told I need a new car battery, but price seems a little high for installation of battery, when other places do not charge extra fo tire rotation. was told I need a new car battery, but price seems a little high for installation of battery, when other places do not charge extra for putting in the battery. More

It’s hard to believe that the reviews on Google, Facebook, and their dealers’ website are genuine. I payed out of pocket to have my Cadillac ATS serviced, I verbally said and had written down the is Facebook, and their dealers’ website are genuine. I payed out of pocket to have my Cadillac ATS serviced, I verbally said and had written down the issues I was aware of. I had done recent work myself, they were keen on checking everything on the vehicle except my concerns. They took more than double the amount of time first stated for the repairs. I called them multiple times with no answer. I called in the parking lot with no answer, to go inside to find the employees chit chatting with each other. They were kind when talking face to face yet saying they didn’t deliver is an understatement. I was considering trading in or buying a new vehicle until this. This was over a year ago, I hope they have improved their service and can be honest with their customers. More

Greeted me when I entering the office. The Service department was very nice and professional. The Service department was very nice and professional. More

After purchase service is abominable. There is little respect for the customer after they have taken whatever money they can get from them in the Sales Department. I would add that in com There is little respect for the customer after they have taken whatever money they can get from them in the Sales Department. I would add that in comparison to dealing with Sales Departments in major metropolitan areas, as well as other regional dealerships in suburban and exurban markets, there are some serious flaws in their performance in this profit-center as well. Not too long ago, I was in the market for a new car, and for any number of reasons thought that I might try to buy the Cadillac that I wanted at this dealership so as to not drive up to Louisville to make the purchase. I will say that their sales representatives, not the manager, those guys whose job it is to take you out on a test drive and then turn you over to them to close the sale. Having given my last car to my son to take to college, I was just going in to see if they had the model of Cadillac that I was looking at in stock at the time. I could not believe the rude response that I received in being told that unless I had a trade-in they were no interested in selling me a new car, but I would be welcome to look at their used vehicles. If I had wanted a used car, I would have asked to see a used car. As a realtor, much of my return and recommendation client base is dependent upon their first impressions, which is why I always buy new cars as they are part of the "first visual" that a real estate client looking to either sell their current property or to buy a house will see at their first meeting with me. Imagine the impression that I would make if I took the position that I had no interest in working with a client who did not have a home for me to list as a condition thereof. I have also experienced this dealerships reluctance to negotiate a price on a vehicle. While this might not be a component of the rating if I had not been the subject of the "why not let someone else take the depreciation and at least consider purchasing a used car". There was no interest in discussing pricing, even on the newest of the used cars. I am beginning to believe that in the future everyone will need to expect to travel to a major metropolitan area, that I what I have done, and the trip was worth it. None of this refusal to sell a new car unless I had a vehicle to trade in, right off the bat they knew that when I said that I was only interested in a new vehicle, and somehow they even located exactly (well, except for the color) the vehicle that I had expressed my interest in, and had it brought in from their other dealership in IN. Best of all, none of that "trip through F&I in an attempt to reach even deeper into my pocket, they just called my bank to ensure that there was enough money in the bank to cover the check that I was writing for the car, a quick orientation drive to explain all of the features, a temp. tag and off I went in the new vehicle I had wanted to buy when I went into Leachman. More

No technician to work on car, just had oil changed and had to make another appointment. Rude staff, very unhappy with first service appointment had to make another appointment. Rude staff, very unhappy with first service appointment More