LeadCar Honda Yorkville

Simple tire rotation but left with a greasy rim As far as the service advisor goes, did a good job and got me in before my scheduled apt. I only needed tires rotated and check for a nail in one As far as the service advisor goes, did a good job and got me in before my scheduled apt. I only needed tires rotated and check for a nail in one tire, when I received the vehicle after service I noticed one specific rim had a lot of what it looked like was some heavy grease on the rim. This wasn’t there when I brought it in, and no other tires were like that. Now I wasn’t sure if my tires were rotated or not- my problem tire was left in the same place as I was before this particular visit. More

Honda service quick & easy! Service was easy and professionally handled from appointment, maintenance and payment. We will bring our vehicles back for service anytime. Carbone Service was easy and professionally handled from appointment, maintenance and payment. We will bring our vehicles back for service anytime. Carbone Honda caters to their customers. More

Wasn’t expecting it tonight but made it happen on the accord I was Refferred by my dad to see Robert Lewis Thompson. He was respectful, understood my needs and in a mannerly time period was able to get the car o I was Refferred by my dad to see Robert Lewis Thompson. He was respectful, understood my needs and in a mannerly time period was able to get the car of my dreams at every request. He exceeded my expectations speeding up the process of having to wait days or weeks to get the car. By the following day i was In my dream car. Thank you Robert Lewis Thompson for making my first buying experience such an easy. Will definitely refer my friends and family to have an amazing experience as well! More

Quick and easier buy. We traded our previous Honda CRV in for a newer model. The process was much quicker and easier than the last time we bought one through Carbone. Plus We traded our previous Honda CRV in for a newer model. The process was much quicker and easier than the last time we bought one through Carbone. Plus we got a great price On our trade in. Robert Thomson was very helpful who we dealt with last time also. More

Best service ever and Quick I love it Best service I love it My family loved go there for service and by the cars they are best people the you want go to I’m so happy Best service I love it My family loved go there for service and by the cars they are best people the you want go to I’m so happy More

Poor public interface. Parts and service bounced me back and forth when I called both to set up the appointment and then to get a refund on a part when the work was complete Parts and service bounced me back and forth when I called both to set up the appointment and then to get a refund on a part when the work was completed. Dave Lupia was pretty good when I came in for service, but too many “canned lines” (my boss reads the customer comments, so I hope or won’t get me in trouble). I called the day after the work was done for a refund of a part I had to pay for up front. Dave Lupia was my Service Advisor, yet he passed me off to parts, who couldn’t help w/o talking to him. My car has <11,000 miles and I was challenged that this would be warranty work. Carbone has a poor reputation, which I learned after I told people I went there. This experience did not dispel that. I am new to this area - and to owning a Honda. based on this visit, I’m not sure I’ll buy another. At least I bought it at a dealership that earned my respect. More

another great service experience Always great service at Carbone. Little wait time, job done quickly, professionally and without any upsell pressure. Would certainly recommend these Always great service at Carbone. Little wait time, job done quickly, professionally and without any upsell pressure. Would certainly recommend these guys to anyone without hesitation. More

I was not pleased. I would not go back!! I purchased a 2014 used vehicle on Tuesday May 1 and was told to come back on on Thursday the 3rd to pick it up as they wanted to "go through" the veh I purchased a 2014 used vehicle on Tuesday May 1 and was told to come back on on Thursday the 3rd to pick it up as they wanted to "go through" the vehicle. When I got there on the 3rd they had not done the work yet so they asked me to come back at 1:00 to pick it up. When I came back they still had not done the work but said I could take my "new car" and bring it back on Monday, SO I brought it back on Monday at 10. They gave me a courtesy car to drive while they did the work BUT when I got back to pick up the car it still wasn't done so they said I could take the borrowed car home and come on Tuesday to finally pick up the car. (They hadn't had time to do the Auto Armor!) I explained that I was driving 45 miles one way to make all these trips to Utica so they decided to not charge me for the Auto Armor. They said they would do it first thing on Tuesday! I drove back to Carbone on Tuesday and waited until after 3:00. Bald tires as well!! NOT GOOD BUSINESS!!!! More

Fantastic Very helpful real experts very patient and will work with you to the end and they will make sure you drive off with a car Very helpful real experts very patient and will work with you to the end and they will make sure you drive off with a car More

Great service! I came in for an oil change but discovered there was damage to a sidewall of a tire. Tires were ordered and installed the following day. Very quick a I came in for an oil change but discovered there was damage to a sidewall of a tire. Tires were ordered and installed the following day. Very quick and convenient. More