League City Chrysler Jeep Dodge Ram

League City Chrysler Jeep Dodge Ram responded

Hello, we appreciate your business and sorry to hear that your sister’s car is having more issues.  Your sister’s van was brought in with multiple warning lights on that required fixing several different things.  We addressed all the issues, but sometimes older higher mileage vehicles will continue to have other things fail.  We have some of the most experienced Technicians in the industry but of course no one is perfect, so if the latest issue is related to something we did then we are happy to take care of that.  If the issue is a different failure, then that could require a charge, but we will not know until we see the car again.  I’m more than happy to speak with you or meet in person to get this resolved.   We take pride in our work, and find that most disagreements are just a communication issue and usually easily solved. Sincerely, Mike Hall General Manager CustomerCare@LeagueCityJeep.com

Terryrn92 responded

I find it hard to believe, a car that was functioning perfectly well. Had an issue that was fixed, had the warning lights come on, be directed to your dealership for those corrections. Then the 3rd time trying to start it, it will not start and new, completely different lights are showing up? No, my family is in the car business, from management, to mechanics, to sales, to parts to service etc. Although the mechanic unfortunately is no longer around here, the person we trust for repairs is who we trusted to refer to your dealership. I could understand if there had been a lot of issues, ongoing, not fixed and only part of the repairs were done. This vehicle came to you with everything done except the alerts she was told was all taken care of. Something is wrong and it was not when it was brought to you. It is not uncommon for dealerships to make sure they will have a returning customer. For all new things to be lighting up and the car not starting on the 3rd attempt after picking it up from your dealership. Surely, as a GM, you too understand, something is not right. You know something interesting? I never told you the details of the vehicle, yet your response show you know exactly the one I was speaking of. With all of this being said, I also want to mention the unprofessionalism of, who I assume, was your service manager. I know he has a heavy accent and I am sure it would not be hard to recognize. My sister is an older woman who's business was happily accepted and once the repair caused more issues, she becomes the problem? Not acceptable. I do want to meet with you and will do so soon. I will await your response with hopes her car will be repaired, correctly, without her having to pay anything more. I have been consulting advice and really hope this is resolved quickly without anything else needing to be done.

League City Chrysler Jeep Dodge Ram responded

Jane, We appreciate you taking the time to share your feedback with us. I would like to speak with you about the level of communication you received from our Service Team regarding your last free oil change. At your earliest convenience, would you send me an email with your preferred method of contact? I look forward to hearing from you. Dan Dudley Service Manager DDudley@LeagueCityJeep.com

League City Chrysler Jeep Dodge Ram responded

We appreciate your feedback and thank you for trusting League City Chrysler Jeep Dodge RAM with the recall service. It's great to hear that our team efficiently managed your requests.

League City Chrysler Jeep Dodge Ram responded

David, we're so grateful for this positive review. Customer satisfaction is our main goal, and it pleases us to receive your positive rating regarding Raul. We wish you the best with the new car! Thank you!

League City Chrysler Jeep Dodge Ram responded

We're glad to hear your experience with Linda Rivera at Ron Carter Chrysler Jeep Dodge of League City was smooth and you are enjoying your new Jeep. We appreciate the feedback & your continued business. Have a blessed day!

League City Chrysler Jeep Dodge Ram responded

Thank you for trusting Ron Carter Chrysler Jeep Dodge of League City for your vehicle purchases. We appreciate your recommendations and support.

League City Chrysler Jeep Dodge Ram responded

Thanks for your review. It's great to know you found the sales process quick and transparent at Ron Carter Chrysler Jeep Dodge of League City.

League City Chrysler Jeep Dodge Ram responded

Glad to hear about your second vehicle from us. Thanks for recommending our team at Ron Carter Chrysler Jeep Dodge of League City.

League City Chrysler Jeep Dodge Ram responded

We're glad you had a smooth experience buying your 2024 Jeep Grand Cherokee Altitude. Our team always aims to make car shopping easy here at Ron Carter Chrysler Jeep Dodge of League City. We appreciate your business and trusting us for this milestone purchase.

League City Chrysler Jeep Dodge Ram responded

Thank you for your kind words. At Ron Carter Chrysler Jeep Dodge of League City, we love taking care of our customers' vehicles and appreciate your support.