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Lebanon Auto Sales

Lebanon, PA

4.8
62 Reviews
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2195 E Cumberland St

Lebanon, PA

17042

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Showing 62 reviews

December 14, 2018

My Vehicle search ended here! After much time and energy spent on my car search, was happy and relieved to find a happy ending here at Lebanon Auto Sales. They have a huge selectio More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Grove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Miller, Iris Martinez, Bryan Morrow
December 13, 2018

Refreshing Pleasant Pleased Quite a change to have these folks sell a top quality vehicle at a good price, in a friendly atmosphere instead of an overdressed salesman who feels I More

by Okydoky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Morrow
Dec 13, 2018 -

Lebanon Auto Sales responded

Thank You!!! We love our customers!! Glad you had a awesome experience!!! We look forward to serving you in the future. Also, thanks for sharing with us, your previous poor experiences. It certainly reassures us, that we are on a quest, to be the BEST! Enjoy your new ride!! Safe travels!!!!

December 11, 2018

Car buying experience!! Awesome people willing to do many things to satisfy a customer definitely highly recommend them for your car buying needs do quality work and ensure y More

by Jacob2166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Ebersole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Grove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Morrow
December 04, 2018

Good experience I was very please with the entire process and working with Bryan. I originally first saw the car online and contacted them through email. Our first fe More

by Nbachorski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Morrow
December 01, 2018

Knowledgeable of cars available Bryan was great with us from start to finish. He knew what he doing and helped us to get a good deal! Everyone was very friendly and helpful. More

by Kelli B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Morrow
November 05, 2018

Awesome Service! Bryan was great to work with, he was fast and efficient with processing/completing the paperwork. Answered questions in a timely manner. I would defin More

by Lamjen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Morrow
Nov 05, 2018 -

Lebanon Auto Sales responded

It was my pleasure!!! You where very pro active in helping provide all information needed!! Enjoy your truck!! Thanks again, for the opportunity!!!

October 31, 2018

Great Experience!! Friendly and accommodating! No pressure or Hype at all. Enjoyed Dealing with Bryan, Such a great guy to deal with! I highly recommend Lebanon Auto Sa More

by Gruber
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Morrow
October 08, 2018

Very easy to buy our car! This was our first time buying a car here and we would recommend it. Jay was easy to work with and worked with our schedule. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Grove
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2018

Watch out! Andy was great to work with, integrity, Honesty., apart from him that was it, like I said WATCH OUT ! Very Bad experience for me. Make sure anything y More

by Biker King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Grove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Miller
Oct 08, 2018 -

Lebanon Auto Sales responded

Yes as this customer has stated, you should always try to have all the work done on a vehicle before you pick it up. If said person is not happy, then we suggest to NOT take delivery of the vehicle. However, when a customer does agree that they are ok with something needed to be done, ALWAYS get it in writing. Here, we provide what’s called a ‘We Owe’ slip if there is something that is to be done after the sale and is not a safety concern and the customer leaves here with a completely safe, reliable vehicle. In this customer case, there was a very tiny burn in the bottom of his seat cushion on the driver’s side. All other work was completed and BEFORE picking up this Subaru, we had called to let him know that it was going to take some time to locate this particularly hard-to-find heated cloth seat. Not too many cloth heated seats out there to begin with, and if I could attach files to this response, you could see that the vehicle was picked on up 8/10/2018 and that our tech completed the work on 9/28/2018 with two different invoices from two different vendors showing the time frame we had to deal with them getting them to us and that we absolutely tried. We had to order another seat because the first one was not heated, but was the right material. The second seat that we were lucky enough to track down was heated, but once it got here, it was the wrong fabric design. At every drop off of these seats, the customer was contacted and explained to the situation that we were running into. Our mechanic not only stripped these two seats to make one correct seat, he also came in an hour early to meet this person needs. We will always stand behind our work and apologize if this customer was not happy with our service, but some things are out of our control and we hope that the person reading this will see that we honestly tried our fastest and that we did not cut corners at any turn.

October 01, 2018

Fantastic staff and they known there stuff Very helpful staff and members, the gentleman that I worked with (Jay) was very helpful for a first time car buyer. Very real with you and most defini More

by Tasha18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Grove
4.0
This rating includes all reviews, with more weight given to recent reviews.
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