If I could give zero stars, I would
-Went to the dealership in early March 2019. Had my eye on a truck that I was interested in. Tony jumped in the car with my wife and I as we went for a test drive. He admitted he was new and did not have most of the answers to our questions. I noticed there was a Tire Pressure light on. Tony said they would fix that
-3.5 hours later, we are still in the dealership wanting to buy the truck. My wife and I sat for 2 hours because Tony did not tell anyone that we were waiting to sign paperwork. Luckily we found someone to help us before they closed the store for the night. As we signed paperwork, we were told that the monthly payment that we were quoted along with the warranty that we wanted were going to cost much more than they had originally told us. The gentleman doing the paperwork with us was a police officer part time and was super nice. He said that the dealership was going to end up losing money on the deal, but gave us what we had been promised and apologized
-As we were leaving, Tony told me to bring the truck in the following week and the service dept would fix the Tire Pressure system.
-When I got home that night, it was very dark and rainy. While looking at the truck in my garage, I was able to see that while taking the sale sticker off the rear window, Tony cut through the window tint. It was a large cut and very noticeable. He did not say a word about this. Very dishonest
-I called the dealership the following day to talk to Tony's manager about the window tint. He said that they would fix it. I went ahead and went to the dealership the following week to have the Tire Pressure fixed. When I arrived, they said I needed an appointment and Tony did not tell anyone I was coming. After a long wait, they fit me in to take a look at the truck. As it turned out, they needed parts to be ordered before fixing it. Why they put a car on the lot and then sold that car that needed parts is beyond me. So again, they told me to return. (Dealership is 45 min from my house). At this time, I asked Tony why he did not tell me that he had messed up the window before I drove the truck home. He said "yeah, sorry."
-Returned to dealership the following week and got the Tire Pressure system fixed. Service Dept was great. The Service Dept then called me a couple of days later and said that Tony told them that he never said the sales dept would take care of the Tire Pressure system. Tony told the Service Dept that he only wanted to put air in the tires and nothing else. Service Dept called me to see who is paying the bill......At this point, I have lost all patience
-Tony set up an appointment for me to go to get the window tint fixed at a local place. The company was very nice and got the work done quickly. I told them that the dealership was taking care of the invoice because they cut through the tint. The tinting company said that I would need to call the dealership because they did not pay for the service. I called and spoke with Tony and he said "yeah you are going to need to pay that out of pocket, and then come to our dealership and we will reimburse you." The tint company had the keys to my truck and of course wanted to be paid before I left. I asked to speak with Tony's manager and again, he said they would just need to reimburse me.
I have never had such a terrible experience buying a car in my life. The customer service here was horrendous. I will never refer anyone to this dealership period. Looking back, I wish I had read dealership reviews before going there. Luckily, I love my truck. That is the only good thing that came out of it :\