Lebanon Ford

Service department is alot to be desired, had a bedliner put on my truck,tailgate would not open after installing, came back to pick up truck gas tank almost empty after having half a tank to start with, al put on my truck,tailgate would not open after installing, came back to pick up truck gas tank almost empty after having half a tank to start with, also had wool wax under coating applied, it's now slinging black crap onto sides of truck,not to mention that is possibly gumming up my evaporate purgevalve which was replaced less than 500 miles ago and was charged more on warranty deductible than what the part was worth. I will not be a returning happy customer. More

I recently completed a long-distance purchase of a truck from Lebanon Ford, and I can’t say enough good things about Chad Wallace (my salesman), the sales manager, and the finance manager. This was truly ex from Lebanon Ford, and I can’t say enough good things about Chad Wallace (my salesman), the sales manager, and the finance manager. This was truly exceptional from start to finish. Chad Wallace was outstanding with communication throughout the entire process. Being hours away, I relied heavily on phone calls, texts, emails, and photos/videos, and Chad was responsive, clear, and patient every single time. He kept me updated without ever being pushy, and the truck arrived exactly as described—no surprises, no disappointments. The photos and details were spot-on. The purchase itself was quick, straightforward, and refreshingly free of gimmicks. No hidden fees, no games with the price or my trade-in. The trade value was fair, and the price on the new truck was competitive and honest. Everything moved fast but never felt rushed. When I arrived for the test drive and final steps, the sales manager took a few minutes to come out, say hi, and chat casually, no pressure, no hard sell, just genuinely friendly conversation. It set such a relaxed, positive tone. The finance manager was another highlight. As a fellow veteran, he immediately made me feel at ease and like he was shooting straight with me. He explained options clearly, offered additional warranty/services and upgrades without any pressure, and handled everything efficiently. There was a brief hiccup when a thunderstorm knocked their system offline for a moment (totally not his fault!), but he stayed calm, kept things moving, and we even had a great conversation while waiting. The whole finance process was quick, painless, and transparent. One of the biggest surprises came after the deal was done. On my drive home, I realized I needed a second key (the truck only came with one) to reset the door code and for peace of mind. I reached out to Chad, figuring I’d be on my own since the paperwork was signed. To my shock, they offered to reimburse me for getting a replacement at a local dealer. I was floored, they didn’t have to do that, but they stood by their word 100%. I ordered the key, submitted the receipt, and they promptly sent me a check. That’s integrity you rarely see anymore! This was, without question, the best buying experience I’ve ever had at any dealership. No high-pressure tactics, no nonsense, just honest, professional people who genuinely care about doing things right. A huge thank you to Chad Wallace and the entire team at Lebanon Ford! You guys do it right! If you’re in the market for a Ford or just want a dealership that treats you like family, look no further. I can’t recommend them enough! More

Once you walk out the door with your cars, they could care less about you or making things right. I definitely won't be back to buy another car from them! care less about you or making things right. I definitely won't be back to buy another car from them! More

I purchased a used 2023 truck from here, Tanner was my sales person and was awesome, as well as Jason who did all the paperwork... highly recommend and they went well above and beyond to take care of me a sales person and was awesome, as well as Jason who did all the paperwork... highly recommend and they went well above and beyond to take care of me and get the deal done , thanks for an excellent job !! More

I had been in the market for a nice used truck when I came upon a listing at Lebanon Ford. After a trip to the dealership and talking with Bryan Pence I was able to purchase a nice used well kept F-150. came upon a listing at Lebanon Ford. After a trip to the dealership and talking with Bryan Pence I was able to purchase a nice used well kept F-150. Bryan was great to work with! Thanks again!! More

No complaints. Was able to trade in and get into a new truck the same day! Tanner was very helpful! Would recommend! Was able to trade in and get into a new truck the same day! Tanner was very helpful! Would recommend! More

Lebanon Ford has an unique variety of cars and trucks available on their lot. Their service was friendly and efficient. Tanner our sales associate was knowledgeable and very easy to work with. Will be ba available on their lot. Their service was friendly and efficient. Tanner our sales associate was knowledgeable and very easy to work with. Will be back to this dealership in the future to purchase other vehicles. More

Trisha was very helpful. She also reached out a few days later to make sure I was happy with my purchase. She also reached out a few days later to make sure I was happy with my purchase. More

Incredible service. Trisha from the moment I walked made the process from test driving, to purchasing amazing. I typically dread walking into dealerships (like most peop Trisha from the moment I walked made the process from test driving, to purchasing amazing. I typically dread walking into dealerships (like most people) but couldn't recommend this dealership enough. Do yourself a favor and drive the extra mile if you have to! More