Lebanon Ford

Saw something that caught my eye on their website. A friend recommended Tom Nickell. Called him up and soon after was test driving the vehicle and eventually bought it. Tom was great to work with a A friend recommended Tom Nickell. Called him up and soon after was test driving the vehicle and eventually bought it. Tom was great to work with and there was no pressure to do anything or to keep me seated in the dealership. Would recommend them for a vehicle. More

I walked into Lebanon Ford by total accident, but I’m really happy that I did. Brayden Mattimore greeted me as soon as I walked into the door, helped me look for the truck I saw online (wrong dealership) really happy that I did. Brayden Mattimore greeted me as soon as I walked into the door, helped me look for the truck I saw online (wrong dealership), and then gave me his card and offered to help however he could. He made such an impact with his willingness to help and his overall attitude that I decided to make sure I bought a truck from him. Brayden, thanks for making this a smooth and enjoyable experience. Thanks to the whole team at Lebanon Ford for helping me get into the right truck for the right price!! More

Bryon Hoying was who I worked with and he made my experience buying a vehicle so smooth! From start to finish he was personable and made making such a huge life decision so much more comfortable! experience buying a vehicle so smooth! From start to finish he was personable and made making such a huge life decision so much more comfortable! More

There are a few places to start, in order to explain this rating, but starting from the beginning will likely paint a better picture. I had noticed a Volvo S90 listed on their site, and while the price was s rating, but starting from the beginning will likely paint a better picture. I had noticed a Volvo S90 listed on their site, and while the price was slightly above other comparable listings, I assumed it was likely in at least very good condition. I scheduled a time to look at it, and put a deposit down, in order to hold the vehicle. While speaking with the salesman over the phone, he asked how I intended to pay, to which I responded a combination of cash and financing. The next day I came to look at the car, where I immediately noticed the tires were horrible. The rear ones were well past serviceability, the front left was at a different stage of high wear, and the front right was about 18 months old. As many know, with an AWD vehicle, with that many different worn levels, the transfer case can run into serious issues. I took the vehicle on a test drive, with the radio off, in order to identify potential obvious issues. At that time, other than the significant degradation in ride comfort and steering due to the tires, I didn’t notice anything glaring, other than a portion of the seat, where the seatbelt connects, sitting on top of the seat. After I returned, there was some back and forth on reattaching the seat piece, which they eventually “fixed” but it ended up coming off due to the fact it was missing pieces. On to the tires, the salesman said “Well it says here the service department recommended new tires, but didn’t put it as a requirement, but they are bad, so I will see what I can do.” While he was going back and forth with the manager I noticed the sticker on the windshield said all tires were “green” which should have been another red flag. They eventually reduced the price of the car by the lower range estimate of four new tires ($1000). He then asked about financing and payment, to which I replied I was already approved, and had the funding letter in hand. Boy, the change in attitude was physically evident. He became borderline angry I wasn’t financing through them, even declaring “You told me you were financing, which means you’d do it here, this changes things.” From that point forward, his rudeness was absolutely ridiculous, I finished the rest of the deal with the finance manger, Andrew, who was helpful, as my salesman immediately left me for other customers. Once I got the vehicle home, I noticed half the speakers in the car were blown out. I immediately let the salesman know, to which he said he’d work on it. Needless to say I never heard from him again. I had to call numerous times to speak with other people, who were far more helpful. However, they only agreed to replace one speaker, as they were now “losing money on the car.” So, more out of pocket expenses. Then, a few weeks later, I noticed the horn was inoperable, at which point I haven’t even bothered with contacting them. I consider myself to have a bit of a car buying problem at times, in that a buy new a bit to frequently, but, that problem has afforded me the opportunity to see the best and worst of the industry, and I can say this buying experience was extremely disappointing. Evident from the quick responses when I was buying, to the stone silence from the salesman after the purchase. More

I had a wonderful salesman named Tom Nickell and he was so polite, answered all the questions and he was honest and didn't offer me or push the purchase of a new car on me , he showed me what I had in my b so polite, answered all the questions and he was honest and didn't offer me or push the purchase of a new car on me , he showed me what I had in my budget .... I loved doing business with him and would recommend him to my family and friends. More

Matt McLaughlin was professional and good to work with. Thanks! Already getting comments on the truck. Thanks! Already getting comments on the truck. More

Bryan P provided great support and service with my recent purchase. I would recommend Lebanon Ford and Bryan to my friends and family! recent purchase. I would recommend Lebanon Ford and Bryan to my friends and family! More

Tom was very friendly and helpful in finding me my f150 and trade in .. the staff was great to accommodate the process .very happy with Lebanon Ford and trade in .. the staff was great to accommodate the process .very happy with Lebanon Ford More

I was impressed with how well I was treated and straight forward in discussing various options on purchasing a new car vs leasing. forward in discussing various options on purchasing a new car vs leasing. More

We worked with Freeda on a used Fusion We checked online and she worked hard to make sure we had options to test drive when we came in. She even brought a vehicle in from a neighboring dealer. Freeda alwa and she worked hard to make sure we had options to test drive when we came in. She even brought a vehicle in from a neighboring dealer. Freeda always goes above and beyond, her customer service is the best and she is honest and fair. We have been loyal customers at Lebanon Ford for decades and it is due to their honesty, integrity and customer service. We always refer anyone that we speak to about a vehicle. Another great purchase experience thanks to Freeda and Lebanon Ford. More