Lebanon Ford

Salesman was Straight forward, Polite, easy to do business with. and followed through on the various items discussed. A+ business with. and followed through on the various items discussed. A+ More

Friendly and helpful atmosphere. Freeda Floyd was easy to work with and very helpful at getting us setup in my new to me truck. Freeda Floyd was easy to work with and very helpful at getting us setup in my new to me truck. More

Alright, so I'm here in Ohio for work as I'm from Houston Texas and needed to upgrade to something that could pull my 5th wheel. Logan Tanner was the second sales person i had talked to from this dealers Texas and needed to upgrade to something that could pull my 5th wheel. Logan Tanner was the second sales person i had talked to from this dealership, and let me tell you, i gave this man a HARD time. He was patient, honest, reliable, and responsive. I walked out with a DREAM of a vehicle (2020 GMC 2500HD Denali). Yes, i bought a Chevy from a Ford Dealership, and if it's Lebanon Ford, I'll do it again, too. We felt fully satisfied with the purchase price, the payments, and everything they offered us on the in-between. From the typical test drive, vehicle walk-through, Price Negotiation to the headache of financing, identity verification (Huge headache being that i purchased so far from home) to the pickup of the Vehicle. Logan has been a phenomenal help and i recommend anyone that is looking to buy new, or used to talk to Logan Tanner. I still give him a headache to this day and he still gets back timely as if its what he loves to do. He is the Salesman that everyone want, but nobody wants to be. GO TO THIS GUY. Moving into the dreaded signing of contracts, Jason Shellenberger walked us through everything and made us feel as if we were the ones winning on the deal. He was easy to talk to and had an answer on every question we through his way. Including how the vehicle got to their lot and where it came from. He did a great job explaining all of the warranties and such and we added some but did not feel pressured to do so at all. I cannot recommend Lebanon Ford enough. If I stay in Ohio. I will be back. If i don't, well lets hope they ship because I found my Dealership! More

I was looking for a used first car for my daughter and Trisha was beyond helpful with finding exactly what I was looking for. Trisha was mindful, communicated well, and was a pleasure to work with. I woul Trisha was beyond helpful with finding exactly what I was looking for. Trisha was mindful, communicated well, and was a pleasure to work with. I would highly recommend Lebanon Ford!! More

Very disappointing, lacking customer service from the service department! We have been trying for 3 months, since October 2024, to get an inoperative headlight fixed on our 2020 Explorer Platinum. Thi service department! We have been trying for 3 months, since October 2024, to get an inoperative headlight fixed on our 2020 Explorer Platinum. This will be the 4th time back for this same issue, previously 1/31/24 & 2/16/24 & 4/24/24. The same part was replaced twice according to the receipts. We have been told on multiple occasions that there were no loaner vehicles available and they didn't know when one would be available so the work was never scheduled. We were told they would call to schedule the work when a loaner was available, to date no call to schedule the work. The service manager (Jeremy) called and left a voice mail on 1/17/25 after another text to our salesman, Tom Nickell. We returned Jeremy's call on 1/21/25, after the MLK holiday, and 1/24/25 leaving voicemails both times. Still no further communication from the service dept. I sent another text to Tom Nickell Today 1/29/25. We are actively seeking another dealership to get our vehicle repaired. Other items needing repair/addressed are just piling up. Things like the TPMS sensor on one wheel, chrome caps on the power window switches that have cut my wife two times until I put Black Electrical tape over them to protect her fingers. The only bright spot to this whole process has been Tom Nickell our salesman. He has gone above and beyond what I consider his job description to be. It is unfortunate we have had to work through him to get results from the service department at Lebanon Ford multiple times. Bottom line: I give Tom Nickell our salesman 5 stars he has been great through the purchase process and instrumental in getting some of the service done on our vehicle. Service department started out good but has declined to a score of 0 stars. I would not recommend Lebanon Ford service department at this time to anyone purchasing a used vehicle from them even if you purchase the extended service plans from them like we did. More

Great Service! Logan is very accommodating and knowledgeable. Answered all my questions through the whole process and always ensured I was comfortable and up-to-dat Logan is very accommodating and knowledgeable. Answered all my questions through the whole process and always ensured I was comfortable and up-to-date on my order details. He made it a quick and easy process purchasing my vehicle! Definitely will be recommending this dealership to others! More

Had a great experience woth Logan, and Lebanon Ford. They were professional, friendly, and easy to work with They were professional, friendly, and easy to work with More

Awesome experience. Everyone treats you like an actual family member from the manager, to the sales, and finance. No one is "pushy"..we are repeat customers because of t Everyone treats you like an actual family member from the manager, to the sales, and finance. No one is "pushy"..we are repeat customers because of that. More

Kirk was great in putting me in the vehicle I wanted and even went the extra mile to search the area for other options. Jason also was the best finance person I have worked with during a closing. Made the p even went the extra mile to search the area for other options. Jason also was the best finance person I have worked with during a closing. Made the process simple and not pushy. More

I really enjoyed working with Trisha purchasing my Mustang. She kept me updated throughout the process and everything went smoothly with the test drive and final paperwork went smoothly. I will def Mustang. She kept me updated throughout the process and everything went smoothly with the test drive and final paperwork went smoothly. I will definitely keep Trisha and the Lebanon Ford dealership in mind for future purchases as I will be looking for another commuter vehicle before long to keep the miles low on my new “toy” car. I’ve also told several people about my experience and so far I’ve been very pleased. Thanks again for your help getting me into this car! More