Lebanon Ford

Overall rating is Good. The one problem I had was in communication with the service department. I called to get an estimate to replace the transmission in my Ford van. I was connected with Dillon. He g communication with the service department. I called to get an estimate to replace the transmission in my Ford van. I was connected with Dillon. He gave me an estimate of $2200 for the job. I called him back later that day to schedule the work. It was then that he told me he was in the parts dept. and the quote was only for the purchase of the trans. I had no idea that I was talking to the parts department and after a transfer to the service department learned R and R was going to cost an additional $800.00. As you can guess that was not a pleasant surprise. I did go ahead with the repair, mainly because I found the people i had contact with were professional and this was an honest mistake. I plan to continue using Lebanon Ford for service on our vehicles, and hope that maybe I have pointed out an area of communication that must be made clear. Gary Hufford, 937-725-8520 More

Dealt with Charlie Watson. What a great car buying experience! Charlie was very helpful from my initial email inquiry all the way through seeing me drive off the lot. I was there a total of two hours experience! Charlie was very helpful from my initial email inquiry all the way through seeing me drive off the lot. I was there a total of two hours, which included a test drive, used vehicle appraisal and all the buying paperwork. It was actually the most pleasant car buying experience that I have had to date. I will certainly recommend all my friends and family to him for future vehicle purchases. More

Charlie and Lebanon Ford made buying my new and used car easy and fun. Everyone there showed great customer service and friendliness. What i liked most about their business is, it only took 2 hours to clo easy and fun. Everyone there showed great customer service and friendliness. What i liked most about their business is, it only took 2 hours to close the deal. there wasnt wasted time trying to get every penny out of my pocket. They are there to give me the best deal and to make sure i am takin care of, unlike most dealers who try and get as much money from you then send you on your way. Thank you Charlie and Lebanon Ford for making it so easy, i look forward to giving you all my business when it comes to buying cars. More

Everyone working at this dealership is friendly and helpful! My service was not a scheduled service and I was able to get in and didn't have a lengthy wait. These guys are great! helpful! My service was not a scheduled service and I was able to get in and didn't have a lengthy wait. These guys are great! More

went to dealer to buy a new car found 3 drove them ,was showed a 2011 edge with 21,000 miles drove it , love it sales men (dan cutter) got us a great deal on with my tradein . if you want a car they can d showed a 2011 edge with 21,000 miles drove it , love it sales men (dan cutter) got us a great deal on with my tradein . if you want a car they can do it for you .we say dan 's your man. thank you TERRY & JO ANN More

My wife Kara and I were looking for a used Chevrolet Duramax 2006 or newer. And as luck had it a Ford dealer has one. We arrived at Lebanon Ford and Salesman Brant Benson helped us with information on t Duramax 2006 or newer. And as luck had it a Ford dealer has one. We arrived at Lebanon Ford and Salesman Brant Benson helped us with information on the truck. We negotiated a price that worked for both of us and made the deal happen. The truck had just been traded in and hadn't even been detailed or inspected. We didn't care we wanted it. Brant took the truck in for an inspection, oil change and detailing so we could pick it up the next day. During the inspection they discovered that the truck needed brakes, so they installed the new brakes at no extra charge. We picked the truck up and it looked excellent. We are very happy with our experience at Lebanon Ford and Brant. Thanks, Steve and Kara More

We have purchased new and used cars from the Ford dealer in Lebanon multiple times for over 30 years. It had been 7 years since our last purchase, so we were ready to search for a low-mileage used car agai in Lebanon multiple times for over 30 years. It had been 7 years since our last purchase, so we were ready to search for a low-mileage used car again. Brant was friendly, helpful and efficient in helping us find a great car at a great price. More

I was very pleased with Lebanon Ford, they worked with me on price, financing, everything. They were nice, courteous and professional.....an absolute pleasure to deal with!! on price, financing, everything. They were nice, courteous and professional.....an absolute pleasure to deal with!! More

Of all the Ford Dealerships we have been to, by far Lebanon is the best hands down. When ever someone is looking to buy a Ford product I tell them to go to Lebanon Ford they are a friendly, honest, ex Lebanon is the best hands down. When ever someone is looking to buy a Ford product I tell them to go to Lebanon Ford they are a friendly, honest, experienced, non pushy dealership. We generally can be seen within a day to have our vehicle looked at. We trust the employees there because they are honest, experienced, no question is too dumb, and their explaination is understandable. More

We have bought a few new cars at dealerships and spent many hours aquiring them. This is the first time we purchased a used car from a dealership. Charlie Watson was helpful, friendly and knowledgeable. W many hours aquiring them. This is the first time we purchased a used car from a dealership. Charlie Watson was helpful, friendly and knowledgeable. We appreciated his service and quickness in our purchase. We gave the price a slighly lower score. Due to the fact that it was at the high end of blue book value. We have recommended the dealership and especially Charlie Watson to help them with a car purchase. Thanks Tim & Lisa Pennington More