We had a 2013 Ford Mustang GT that ended up having to go through the "Ford Buy Back" program due to being a lemon. The dealership that we had been working with because it was close to our house "opted out" of assisting with the buy back portion, however they were paid by Ford for all of the repairs that were completed on the Mustang. When they opted out Ford contacted FLANDERS AND PATCH to see if they would be willing to work with us (this was just to save us from having to travel to Concord NH to the original dealership). FLANDERS AND PATCH was willing to help us and went above and beyond what could be reasonably expected. Due to a model change we didn't want to have a 2015 Mustang not knowing what it would look like. Prior to getting approval from Ford, FLANDERS AND PATCH ordered a replacement Mustang for us so that we would still be able to get the model design that we wanted. The salesman and owner went above and beyond when it came to dealing with Ford Motor Company on our behalf. Our replacement Mustang eventually was delivered, but came in damaged...just our luck! FLANDERS AND PATCH was not only very supportive in our decision not to take the damaged car after it was repaired. We ended up locating a similar Mustang in CT and went there to complete the transaction. FLANDERS AND PATCH work with us for months and really got nothing monetarily from us or Ford. They truly just worked to help us out. That is what an old fashion dealership use to do, it is nice to see that dealerships like that still exist. Thank you Tom and Chris for everything!