Lebanon Ford - Service Center

I had technical questions about the Car4U and HomeLink systems. Alex went above and beyond to get me great information and contact information for my more technical questions. He was hugely helpful, thank systems. Alex went above and beyond to get me great information and contact information for my more technical questions. He was hugely helpful, thanks! More

Very friendly, knowledgable, & efficient. I drive from Wilmington just to use this dealership. I have never had any issues and the quality of work is excellent. from Wilmington just to use this dealership. I have never had any issues and the quality of work is excellent. More

Nathan assessed the replacement bolt for the oil filter chamber cover as easiest, and exactly what I needed with a no nonsense approach. Because it required a specific type of bolt, he ordered it, and was chamber cover as easiest, and exactly what I needed with a no nonsense approach. Because it required a specific type of bolt, he ordered it, and was able to repair my 2009 Fusion the next day. More

I brought my F-150 in for some service unannounced and Nathan set me up and provided shuttle service to take me home. The truck was ready by noon the next day. Everyone was friendly and although its a bit Nathan set me up and provided shuttle service to take me home. The truck was ready by noon the next day. Everyone was friendly and although its a bit pricey I know the work will be done right. More

Called lebanon ford for an apt. to have oil change/tire rotation they were very prompt to answer phone and schedule an apt. the very next day.,Very good service. rotation they were very prompt to answer phone and schedule an apt. the very next day.,Very good service. More

Went for an oil change at Quick Lane. Wan out in no time. They took the time to go over everything that was done and let me know if anything need to be looked at in the future. Also the price was very good, They took the time to go over everything that was done and let me know if anything need to be looked at in the future. Also the price was very good, thanks More

I was having trouble with the SYNC system media player in my 2011 Ford F150 and searched the internet. In that search I discovered Lebanon Ford's website and went there. I was amazed at how professional and my 2011 Ford F150 and searched the internet. In that search I discovered Lebanon Ford's website and went there. I was amazed at how professional and detailed and easy to navigate, but I still wasn't sure what I needed to do next, so I emailed the dealership's myTech Team and actually received a quick reply from a Alex Cryder giving me details on what to do next and how. My only regret is that I don't live close to the Lebanon Ford dealership! In any event they are GREAT to do business with, which in this day and age is an exception to the norm! More

The last two times I have had my car in for service the low tire pressure light has come on within the week. I then have to waste my time filling the tires with air. The light surprisingly stays off for low tire pressure light has come on within the week. I then have to waste my time filling the tires with air. The light surprisingly stays off for months after that - it has only come on after it has been serviced. I'm getting increasingly frustrated that I have to waste my time doing the service that I've just paid someone else to do. It makes me wonder what else might have been missed that I just didn't know about. More

I was impressed by the quick and thorough response I received to a technical question I had regarding my 2011 Ford Taurus limited. This Dealership is awesome! received to a technical question I had regarding my 2011 Ford Taurus limited. This Dealership is awesome! More

This information is provided as feed back only. My ratings were given based upon my experience on my service date 12/10/12. I rated all categories as Great ( Score 5 ) except on the pricing. Tire Di ratings were given based upon my experience on my service date 12/10/12. I rated all categories as Great ( Score 5 ) except on the pricing. Tire Discounters which is where ALL my Tires have ever been bought, (other than initial set on vehicle) has this exact package of Service for 24.95 plus + Tax = ($26.57), my service bill today was $42.60. Your prices on these services are not competitive with local competition. This is why ( if you research your records) none of my vehicles prior to my 2008 Escape and my 2012 Fusion have never been serviced regularly by the Ford Dealership. I get the same great service, and the Quality of Parts ( Factory recommended from other Mechanics and or service personnel) for far less money. Your Parts department in the past has been as much as 25 to 35% high on the same exact parts. Bottom line here, folks can get the same friendly, quality service and parts from a Non-Ford affiliated service center for much less money. I personally will pay a 8 to 12% premium for consistency in service and "Name Brand" type items. I cannot afford to pay a 37.63% premium in today's economic climate. That extra $ 16.03 I paid today could have went into my gas tank for 4.78 gallons of gas, (figure based upon today's price ( 3.35 per gallon). Thanks & Best Regards, More