Lebanon Ford - Service Center

I was very satisfied with the service call provided by Lebanon Ford to program my garage door opener. It was handled in a professional way. Thanks, Pat Lebanon Ford to program my garage door opener. It was handled in a professional way. Thanks, Pat More

Everything was fine. I just thought the price was a bit high, but probably because of the difficulty in locating the problem part. It took overnight to get the part, but the car has been fine since the rep high, but probably because of the difficulty in locating the problem part. It took overnight to get the part, but the car has been fine since the repair. More

I like this dealership because the service department always gives me good appointment times an great attention to what I tell them about my vehicle.Job well done Tom always gives me good appointment times an great attention to what I tell them about my vehicle.Job well done Tom More

I was disappointed to find out that I could not use my reward card towards my oil change. However, I did not have an appointment and stopped in at 2:30 p.m. on a Friday and the service department got me reward card towards my oil change. However, I did not have an appointment and stopped in at 2:30 p.m. on a Friday and the service department got me in and out with an oil change and tire rotation in less than an hour. More

As usuall, GREAT dealership service!Ric and his team are always the best! I never have a problem when I bring one of my vehicles in for service. always the best! I never have a problem when I bring one of my vehicles in for service. More

Went for and oil change and over 110,000 check up. They were nice to deal with, easy to set up an appointment, and provided a ride to and from my work. Told me about a high price problem but didn't push wh were nice to deal with, easy to set up an appointment, and provided a ride to and from my work. Told me about a high price problem but didn't push when I said not now. More

Was treated great on this visit. The service staff calls you by name and makes you fell very comfortable. Work was performed in a timely manner and everything that I had requested was completed to my satisf you by name and makes you fell very comfortable. Work was performed in a timely manner and everything that I had requested was completed to my satisfaction. More

-= UPDATED 9/27/11 =- Upon reading my initial feedback -= UPDATED 9/27/11 =- Upon reading my initial feedback which I sent to the dealership and service manager I was contacted by the service department m -= UPDATED 9/27/11 =- Upon reading my initial feedback which I sent to the dealership and service manager I was contacted by the service department manager. While he was still conducting the investigation on his end, he agreed with a lot of the content and concerns that I had regarding what was the actual issue with my vehicle. Because he could not confirm it was the motor he offered to refund the part price (~$200 after taxes) basically halving my bill. I'm very satisfied with the outcome. I think I was treated fairly in the end, though I wish I would have asked my inquiry up-front vs. sharing via email after I had already paid. Regardless the service department DID correct my issue the first time, in one business day, without an appointment, and in light of the weather emergency (it was pouring and my window was stuck down) they were very accomodating. -= ORIGINAL 9/26/11 =- Providing feedback, but unfortunately it is not positive. Here's why. I brought my 2007 F-150 super crew into be serviced because the passenger rear window would not roll up whether using the driver or passenger rear door controls. At the time I dropped it off, the service manager Gene commented that he believed there was a recall for this truck and issue. However, $425 later it was not covered under a recall. Prior to my current position, I worked as a service technician for a large automotive repair chain in Canton, Ohio for seven years. So I'm fluent in repair work and how you should treat people when diagnosing and repairing an issue. Here's where I find fault in the service and bill I received. 1) The motor assembly in the door was removed and replaced. That's a tough job and worth $425. (However, AND THIS IS KEY!!! it didn't correct the issue, but I still paid for it!) 2) There was actually a burnt wire that was replaced that solved the problem. So the question remains, was the assembly that was replaced ACTUALLY the culprit, or was it a wiring issue that was causing my issue. Graciously the repaired wiring was thrown in "for free" making me now think I ate the repair for a part that was never even an issue. It's a rear window!!! The frequency with which that window is rolled down is trivial compared to the front driver and passenger windows, which operate fine. So back when I worked on cars, if I incorrectly diagnosed an issue, the consumer got that part and that work for free. We would never charge for parts we replaced trying to diagnose a problem. Think about it, a guy comes in with a car that won't start. We check the battery, check the amp draw on the starter an believe the starter is the issue. We replace it, only to find the car still won't start. We track it to a faulty ground and replace it. Now do I go and charge the guy for a starter and labor he actually didn't need? NO!!! because it's just not good business practice. Thankfully, in part to this survey, my facebook page, my twitter account, and angie's list, other consumers looking for quality work on their Ford products will know it's worth the drive or tow to Mason, where they might actually pay for the work that's required rather than footing the bill for the technician's guesses. More

the service we received on Fri. was excellent and Ric was very helpful in givin us th information that we requested. The service center was also very clean and professional looking. Leonard Williams very helpful in givin us th information that we requested. The service center was also very clean and professional looking. Leonard Williams More