Lebanon Ford - Service Center

I came to the Quick Lane to get my brakes replaced. This assumption was based on was an AAMCO had told me after getting my oil changed. When I got there, Tim showed me that my breaks were fine, better than assumption was based on was an AAMCO had told me after getting my oil changed. When I got there, Tim showed me that my breaks were fine, better than fine actually, but that I needed some work on my front tires and on my front stabilizers. How convenient that AAMCO missed that, but figured I needed new brakes. Julie showed me some good options for new tires. The work was going to take a while and I was provided a shuttle home, which was very convenient and much appreciated. Knowing that I can trust the people at Quick Lane will keep me coming back More

Lebanon Ford Is the Only Dealership for me. When I take my cars in for ANY service,it is done right the first time! I am the most picky person ,and I can count on my car being perfectly protected and clean my cars in for ANY service,it is done right the first time! I am the most picky person ,and I can count on my car being perfectly protected and clean when I leave there.(White Glove Test-Passed). Also my I add that the owner Lisa,has trained her staff to treat each person who enter the door as a person as well as a customer,Never just a number.This treatment does not end after the contract is signed,you are and will remain part of the Lebanon Ford family. More

Jason and the other associates at the Lebanon Ford Service Center were great during my recent visit. I had an unexpected problem with my F-150 and I was planning on just dropping it off before work an Service Center were great during my recent visit. I had an unexpected problem with my F-150 and I was planning on just dropping it off before work and hoping I could call later and get it looked at. When I got there, they were open and Jason had be bring the truck right in and I was able to explain the problem and I didnt even have an appointment. I have not had the same experience with other local Ford dealers. Long story short, Jason had my car fixed by the end of the day and I was able to pick it up and not have to incur the cost of a rental. The repairs were reasonable and I even got 2 recall fixes taken care of while it was there that I didnt even know about. It is so frustrating to have problems with your vehicle and the service that they provided helped to reduce the stress of the situation and get me back on the road!! Thanks and keep up the great work!! More

Our experience with Lebanon Ford/Lincoln/Mercury was not to purchase a car, but to get back to our home in South Carolina. We broke down on I 71 new year's eve day around 11:30. We called a friend who rec to purchase a car, but to get back to our home in South Carolina. We broke down on I 71 new year's eve day around 11:30. We called a friend who recommended Lebanon Ford because of their great rating. The only problem was that when we called Lebanon Ford, their service department was closed due to the holiday. Mrs. Freeda Floyd, the special accounts mangager, was kind enough to recommend the auto garage across the street to us. Once we were towed to the garage, Lebanon Ford allowed us to sit in their waiting room for the rest of the day...even past closing hours! They even took us to a local restaurant and then later to the auto garage to pick up our car. Art not only told us to call him if we needed to be picked up and taken to a hotel, but followed up with a phone call three days later to make sure everything went fine. For a car breakdown over 600 miles from home, we thank God for the great people at Lebanon Ford and for Curt's Auto Service that also stayed open late, on New Year's Eve, to make sure our car was fixed! Eric and Shannon Syswerda South Carolina More

Great staff in the Service Department, I listed Michael Bohl because that is the name on the Invoice, but I was assisted by several people at the service desk and everyone of them made sure that I was take Bohl because that is the name on the Invoice, but I was assisted by several people at the service desk and everyone of them made sure that I was taken care of quickly and in a professional manner. More

Julie is ALWAYS a pleasure to work with, handles all my concerns and handles them promptly. Appears she cares about the customer and she lets you know how to get the best price. She can also be counted on concerns and handles them promptly. Appears she cares about the customer and she lets you know how to get the best price. She can also be counted on the let you know when things can wait till the next service. It is not like some dealerships that try to upsell everything every time. More

We get great service from your staff and wouldn't think of trusting our two Grand Marquis with any other shop. We also purchased these two cars from Lebanon Ford Lincoln Mercury and have been very pleased of trusting our two Grand Marquis with any other shop. We also purchased these two cars from Lebanon Ford Lincoln Mercury and have been very pleased with each. But we're sad to see the Mercurys go bye-bye. More

The apt was made timely. The check in was courteous and efficient. The repairs were same day. Check out was quick and easy. I do not care for this 250 character minimum, as you can see above, I have efficient. The repairs were same day. Check out was quick and easy. I do not care for this 250 character minimum, as you can see above, I have covered all the details. I am fast and efficent, just like Lebanon Ford. More