Lebanon Ford - Service Center

Awesome Service and Sales Experience I brought my 2016 F-150 in to John for routine service and checkup, knowing it would be in good hands (it helps that he's a fellow Eagles fan). Whil I brought my 2016 F-150 in to John for routine service and checkup, knowing it would be in good hands (it helps that he's a fellow Eagles fan). While waiting, I went over to sales to visit with Tom about the 2015 Mustang GT they just recently got in. I've always gone to Tom and Bill for my purchases, and they were both very helpful finding out as much history regarding this used car that it was like buying it directly from the original owner. Dan in finance hooked me up with great prices on the wheel and tire package as well as the ding shield, so I know my toy car will always look it's best. I cannot say enough positive things about this dealer! Whether you need a truck for work or a car for performance, this is the dealer you need to go to! More

Great experience I worked with Bryan and Angela. They were so kind and courteous to me. They helped me buy my dream car a vs beetle convertible. I would Recommend Le I worked with Bryan and Angela. They were so kind and courteous to me. They helped me buy my dream car a vs beetle convertible. I would Recommend Lebanon Ford to everyone. Karen h More

Outstanding Customer Service! I have to say Tim Flanagan went above and beyond to help me with an issue I had with the free 6 month SiriusXM radio. I had tried to add my previous m I have to say Tim Flanagan went above and beyond to help me with an issue I had with the free 6 month SiriusXM radio. I had tried to add my previous minutes and Sirius informed me I only had 3 month because I had purchased a used car. The mix up was they found the car that I wanted at a different dealership and traded for my car. The other dealership initiated the radio so it looked like I was 2 nd owner. I had called to see what I needed to due to resolve the issue. Tim got on the phone and put out an email and that afternoon Sirius left me emails that the problem was resolved and they were very sorry this had happened. Tim even followed up with a phone call to me later that day to say it had been taken care of but if I had anymore issues, feel free to call him, he'd help all he could! Tim was a pleasure to talk to and very knowledgeable of where to go to get things done! Thanks again Tim ! More

Great atmosphere, friendly sales and service! This dealership has a large amount of inventory and several of each vehicle to choose from. When you walk through the doors, this dealership makes you This dealership has a large amount of inventory and several of each vehicle to choose from. When you walk through the doors, this dealership makes you feel right at home. They greet you and usually know your name. They aren't pushy and really try to find exactly what you want. More

Aaron Funkhouser is wonderful Aaron took great care of me. He found me a great car after my accident. Thank you for putting me back together. Made this year better. Aaron took great care of me. He found me a great car after my accident. Thank you for putting me back together. Made this year better. More

Taking GOOD care of business Robert has done a great job as my service writer this is one of those job that can be really tough, interfacing between mechanic and customer. He has Robert has done a great job as my service writer this is one of those job that can be really tough, interfacing between mechanic and customer. He has always seen that the job is completed and has updated me either while I waited or my phone at home. I rate Robert 5 star. All of the service writers and the entire service department at Lebanon Ford are first class. ONE WONDERFUL DEALERSHIP More

Excellent customer service! I made an appointment for a recall repair for 8:30 a.m. on Veteran's Day. I arrived at 7:30 a.m. and was immediately greeted by service writer Ro I made an appointment for a recall repair for 8:30 a.m. on Veteran's Day. I arrived at 7:30 a.m. and was immediately greeted by service writer Robert Stamper. He checked me in and I also asked them to check the battery since I had to jump start it in the morning. I was advised that the work would take a few hours and before I could make it to the waiting area; Robert advised me that the battery check did in fact fail. I told him to replace the battery with the best one they had. At approximately 8:20 a.m.; Robert came into the waiting room to advise me that the work was complete! Fuel pump module and new battery in less than one hour. I am impressed but not surprised. I have been a loyal Lebanon Ford customer since I purchased my first truck from them back in 2007 and have never looked back. Their sales and service are well above average. Thank you Jason, Robert, and Ryan (tech) for the fantastic work that you do each and every day. More

Incomplete service with parts left on floor. Truck taken in for factory recall,I picked vehickle up and returned home to find they had left Breaker Box cover and kick panel on passenger side on t Truck taken in for factory recall,I picked vehickle up and returned home to find they had left Breaker Box cover and kick panel on passenger side on the floor. I returned to service ,they apologized and I went on my way,I know they are growing and they meant well. " Bless Their Heart More