Lebanon Ford - Service Center

We purchased our Ford Escape from Dan Cutter last year and needed routine maintenance this past Friday. John Nowicki took care of us right away and made us feel at home. While we were waiting we walked ar and needed routine maintenance this past Friday. John Nowicki took care of us right away and made us feel at home. While we were waiting we walked around the showroom and decided to drink our coffee at the convenient cafe table located there. Dan Cutter just happened to be coming through and noticed us right away. He stopped over to see how we were doing as well as checking on why we had stopped in. We told him it was just for service and we are quite satisfied with our vehicle. He took the time to chat with us and get caught up since we had not been in since Spring. After Dan left, several other employees walked by and checked to see if we needed water or anything. The customer service is impeccable and that is why we drive 30 minutes for sales and service from Lebanon Ford. They truly know how to treat their customers............JUST LIKE FAMILY!! More

I drive over thirty miles to visit this dealership. Why, because they provide the BEST customer service I have ever received. If they ever want to open another location closer to me (just kidding) it would because they provide the BEST customer service I have ever received. If they ever want to open another location closer to me (just kidding) it would be great! I will be back, thanks! This level of service is not something you attain...it is a constant effort and Lebanon-Ford excels at it. keep up the good work. More

I would like to compliment Lebanon Ford for their extraordinary customer service. While attending an event with my grandchildren last Saturday, I lost my car keys which included my Ford Advantage ke extraordinary customer service. While attending an event with my grandchildren last Saturday, I lost my car keys which included my Ford Advantage key fob that showed my ID number as well as listed Lebanon Ford. A good Samaritan found my keys and turned them in to the persons running the event, who then called Lebanon Ford who in turn called me. I would like to acknowledge and thank Lebanon Ford for their outstanding customer service on a Saturday morning! More

Same day service was quick and hassle-free. Everyone was friendly and efficient. Waiting area was clean and relatively comfortable. Overall positive experience. Would recommend. friendly and efficient. Waiting area was clean and relatively comfortable. Overall positive experience. Would recommend. More

They got me in quickly and at my scheduled appointment time. I got an oil change, overall inspection, and tire rotation. The service was performed in a timely manner with very little wait time. time. I got an oil change, overall inspection, and tire rotation. The service was performed in a timely manner with very little wait time. More

Awesome experience came to my rescue when car battery died in garage Aaron drove over got me start and then service in and out to get me on the road in no time flat died in garage Aaron drove over got me start and then service in and out to get me on the road in no time flat More

All was great and everyone was very friendly, but then when I got into my car to leave, there was oil/ black stuff all over my steering wheel. when I got into my car to leave, there was oil/ black stuff all over my steering wheel. More

John was very helpful during our recent service for our Ford Focus. We were having a transmission issue just before leaving on a road trip. John really stepped up and took care of our service problem. He t Ford Focus. We were having a transmission issue just before leaving on a road trip. John really stepped up and took care of our service problem. He took the time to understand our needs and concerns, and got us back on the road in time to make out trip with our fuel efficient car. This saved us about $200.00 in additional fuel expenses. We have purchased four cars from Lebanon Ford and this is due to the service after the sale. It is a long way from home to use this dealer, but especially after this experience, John has once again shown us the trip is well worth it. Thanks so much John - Larry & Becky Gassert More

All went very well and was done in a timely fashion. We enjoy working with the team at Lebaon Ford who really seems to care about doing things right the first time. enjoy working with the team at Lebaon Ford who really seems to care about doing things right the first time. More

I had a question on the Ford Sync software installed on my 2010 Ford Escape XLT vehicle. Alex Cryder was informative and very quick to respond to my questions. I found this information while looking up the my 2010 Ford Escape XLT vehicle. Alex Cryder was informative and very quick to respond to my questions. I found this information while looking up the problem on the internet, I found that the same question was being discussed by a customer and the Fordtech Team Representative located at Lebanan Ford in Ohio. Even though I purchased my Ford in Orlando at Greenway Ford, Alex did not hesitate to answer my question quickly and followup on whether it solved my problem. A very nice surprise and a credit to both Lebanon Ford Dealership and the Ford Brand as a whole. Thank you for your help. More