"I recently experienced an extended customer service..."
I recently experienced an extended customer service interaction with Lee Hyundai from out of state. My children were driving thru the Fayetteville NC area returning to Maryland and encountered road debris which damaged our vehicle and rendered it non-drivable. The vehicle was towed to Lee Hyundai whereby I had the extreme pleasure of working remotely with Service Advisor Tilita Tate, GM Mike Hammer and Transport Assistant Ronnie in regards to the mechanical repair of my Santa Fe; and towing support with returning the vehicle back to Maryland. All parties were professional and responsive to our family's needs - from a distance. Excellent customer service throughout the entire process and I can confirm that from my prior experiences with several other Hyundai dealerships in the past - Lee Hyundai represents the true model of what the Hyundai dealership/network customer experience should represent. "Thanks so much" Tilita, Mike and Ronnie for all your help and assistance - during our family's time of need. -Steve
Employees Worked With
Other Employees :
Tilita Tate - Sevice Dept & Ronnie - Transport
"I recently purchased a 2018 Hyundai Sonata SEL. Customer..."
I recently purchased a 2018 Hyundai Sonata SEL. Customer Service was excellent. Sean Scott was very personable and genuine in his dealings with me. He answered all my concerns knowledgeably and without hesitation. He also setup and explained all the Tech features.
After I left the Dealership I found a flaw in one of my tires and Rims. Sean and the Dealership did not hesitate to get these issues remedied quickly and to my complete satisfaction.
I had previous experience with Lee Hyundai many years ago and I have always had an enjoyable experience with their Sales and Service Associates.
I have all the confidence in Hyundai's products. My daughter has had 2 Total Loss accidents that could have resulted in serious injury or fatality, but, due to Hyundai's safety features, she walked away with mostly minor injuries. Will ALWAYS consider Hyundai and Lee Hyundai for future vehicle purchases.
"This place is absolutely the worst experience I have..."
This place is absolutely the worst experience I have had... they came at me and said you will need 10,000.00 down and said oh it’s the banks that require that... but they also neglected to tell me that the car they where trying to get me approved for was over 30,000.00. And that by the time I got down with taxes, etc I would be paying close to 38,000.00 then when I spoke to the “manger” he said oh I will give you an extra thousand dollars down but that won’t help... so yes I would run from this place.... there seems to be a lot of mangers but none can get anything done