I purchased two Kia Niro EVs at Lee Johnson in the last
three weeks. We came in to replace our cars and switch to EVs and liked the Niro and EV6. In retrospect, I was naïve to believe that the progress in-
three weeks. We came in to replace our cars and switch to EVs and liked the Niro and EV6. In retrospect, I was naïve to believe that the progress in-car technologies projected on the people selling them, their integrity, and their business practices. Kamoore Chamberlain and Braulio Arias, under the leadership of Pete Berkey, have all reiterated the old fashion reputation of car salespeople.
The first replacement was smooth and straightforward. My wife was looking to replace her QX60 SUV with a smaller crossover; Kia EV6 seemed perfect. Several hours later, we left with a Niro. Everyone swore that the EV6 is delayed and not available before September or October. To make a long story of lies and manipulation short, customers are now driving new EV6 out of the dealership. I now have a better understanding of why the sales manager shushed the finance manager when the topic of EV6 came up. I missed the gist of the finance manager saying they were coming. Are we happy with the Niro? Yes. Were we lied to and deceived to buy it last month instead of waiting to buy an EV6 now? Absolutely.
The short-term interest (meet quota in January?), the disgusting nature of car sales (people), and lack of investment in long-term relationships made the outcome of the experience a huge disappointment. I am obligated to warn readers of the dealership. I would like to believe you can do better almost anywhere else.
The second purchase was a much worse experience full of part truths, plenty of lies, false promises, and no accountability to the highest level (Tod Johnson, the owner). I am happy with the Kia, but the road to it was an unnecessary experience that left a bad taste.
The bottom line is that we had no joy in buying two cars. Buyers should be made happy and made into repeat customers. The people at the dealership and their practices achieved the opposite.
I am never giving business to the Lee Johnson-owned dealerships. The Lee Johnson Kia team worked hard and thoroughly to get me to write and share this.