Lee Kia Of Greenville

Buying a vehicle is often considered a stressful experience, but Jeff, Kyle, and BJ completely changed that for me. I felt respected, heard, valued, and—most importantly—comfortable throughout the e experience, but Jeff, Kyle, and BJ completely changed that for me. I felt respected, heard, valued, and—most importantly—comfortable throughout the entire process. I never imagined that I would be considering a Kia, but on a whim, I decided to stop by and take a look at their Certified Pre-Owned vehicles. I am so glad I did! From the moment I walked into the showroom, I felt welcomed. There was no pressure—just warm, friendly greetings and a genuine willingness to help. Jeff Williams became my salesperson, and he is an outstanding representation of the Kia brand. From the beginning, it was clear that his priority was understanding my needs rather than simply making a sale. He never tried to oversell me or steer me toward a particular vehicle. Instead, he let me take the lead and patiently followed. He answered every question and addressed every concern without ever talking down to me. Most importantly, he encouraged me to take my time and choose the vehicle I would truly be happy with. Then I had the pleasure of meeting the General Manager, Kyle. He is honestly one of the most pleasant GMs I have ever encountered at a dealership. He naturally joined the conversation between Jeff and me without taking over or making his salesperson feel overlooked. Talking with Kyle felt more like talking with a friend than negotiating with a General Manager. What impressed me most was that Kyle never focused on telling me why I should buy the vehicle. Instead, he asked, “What can we do to meet your needs?” That simple question made a huge difference. From there, we discussed pricing—not through pressure or back-and-forth tactics, but through conversation, laughter, mutual respect, and an understanding of each person’s perspective. We ultimately reached a decision that we could both feel good about. Then there was BJ Wade, the Financial Manager. BJ was equally patient and professional. Whenever I didn't understand something, he took the time to explain it again without ever becoming frustrated. He walked me through the available extended warranty options, clearly explained what was necessary, and distinguished those options from the things that were simply nice to have. What really surprised me was that BJ actually encouraged me to take a day to think about everything before making a decision. He reminded me that, at the end of the day, I needed to be completely comfortable and satisfied with my decision—not overwhelmed or pressured into anything. I actually had fun at this dealership! If this is the kind of customer experience Kia strives to provide, then this team is doing an exceptional job representing the brand. Thank you, Jeff, Kyle, and BJ, for making what could have been a stressful purchase such an enjoyable experience! More

Althought I did not buy from them ultimately (availability issue), Lindsey was wonderful to work with. She answered all of my questions, replied quickly and was available by phone and email as (availability issue), Lindsey was wonderful to work with. She answered all of my questions, replied quickly and was available by phone and email as needed. Would definitely recommend if you are in the area! More

Worst experience ever and this is not my first time. Salesman Nick stated "no new cars will be available for months" suggested that we just "buy this used car tonight and bring it back in a few months a Salesman Nick stated "no new cars will be available for months" suggested that we just "buy this used car tonight and bring it back in a few months and trade for a new car if thats what you really want". Who suggests that??? Then when we threatened to leave all of a sudden there is a new car coming in the next morning. They are such liars. Claims that he could not give us the interest rate, when I said we would go to a bank and probably get a better rate he says "they will never give you this much for a used car, you should just get this car tonight and refinance in a month for a better interest rate with the bank", Again LIARS. Then of course the sales manager comes in, I really wish I knew his name. Totally bully to us, very disrespectful. I have never been treated this way before. It is no surprise to me they have no cars on the lot. the Kia company knows they sale very little cars. We then decided to go to our bank get a loan and then to Coastal Kia. Had a wonderful experience. Please save your money and time, do not go to Lee Kia of Greenville NC. Check our "how car dealerships rip you off (the truth)" on you tube. I swear it is word for word the stuff that they tried to pull at Lee Kia of Greenville. Salesman Nick and the african american sales manager. If I find our his name I will post it. More

Excellent service before & after sale! I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without be I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without being pushy and he took his time answering questions and helping me with my decision. What impressed me most about my experience was that James seemed to be more focused on making sure I had a great experience with him and with the dealership then with the sale. I felt that even if I didn't purchase that evening I would have been back because I was treated as valuable customer. Since my purchase, I have been back to the dealerships to get a few things taken care of and everyone has been helpful and kind. I appreciate feeling like I matter and this wasn't just about a sale. James has been outstanding and continues to be helpful with whatever I need as has been the case with everyone I have met. Chris in the service department was also a joy to work with when I had the I unfortunate circumstance of having a nail in my tire so soon after I got my vehicle. I was grateful it was taken care of so quickly. I look forward to my experience with this dealership! More

Service Department I always leave with full confidence that all services were performed honestly and accurately. The Service department from scheduling to checkout is a I always leave with full confidence that all services were performed honestly and accurately. The Service department from scheduling to checkout is awesome. I recommend every chance I get. More

60,000 mile check and oil change. I carried my 2014 Kia in for oil change and over all check up. The filters wee changed and I was told about the brakes. Over all everything was very p I carried my 2014 Kia in for oil change and over all check up. The filters wee changed and I was told about the brakes. Over all everything was very professional and quick. Richard More

Great Customer Service The experience has always been great when I drop my vehicle off for service.The staff is friendly and polite and take the time to explain what type of The experience has always been great when I drop my vehicle off for service.The staff is friendly and polite and take the time to explain what type of service is needed for your vehicle.......Chris Roebuck helped me this morning and he was awesome! More

Great Dealership I was there for my first oil change and I find out the check and fix my liftgate lock the lady in front service desk was very professional. I was there for my first oil change and I find out the check and fix my liftgate lock the lady in front service desk was very professional. More

Great customer service The entire staff was awesome! Jarad continusly made sure we was comfortable and asked if we wanted any refreshments. He also worked very hard to make The entire staff was awesome! Jarad continusly made sure we was comfortable and asked if we wanted any refreshments. He also worked very hard to make sure we was satisfied! Thanks Jarad! More

Soul Lease Rollover Could not have been any easier. The deal was done much quicker than I thought. Thanks Ryan for all the time spent showing me the details of the gadge Could not have been any easier. The deal was done much quicker than I thought. Thanks Ryan for all the time spent showing me the details of the gadgets. More