Lee Toyota of Topsham

The purchase of my car went very well until I went to pay for it. I started by stating I did not want a service agreement, the finance person insisted that state law required him to go through the options ( for it. I started by stating I did not want a service agreement, the finance person insisted that state law required him to go through the options (I don't believe this). I was told I could cancel within 30 days of purchase. I agreed to a service agreement and changed my mind within a few days. It took a three weeks to get my money back but WITHOUT the $100 plus, sales tax. The finance person told me I couldn't get that back(not true). I persisted and finally after several emails, he told me I could request it back from the state. I purchased the car in March and just got the refund from the state in July. Lee Toyota did nothing to assist with this refund. Otherwise, service and sales were very good. More

Decided to keep our leased rav4 and purchase as a program car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gougi car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gouging. When I complained to the GM about it, he stated that that charge was an important part of his revenue model -- can you imagine that was supposed to placate me. I had to go to another Toyota dealer up north to purchase the car from Toyota leasing -- without that charge. Adam Lee tries to present himself as a nice guy when he is really a sleazy pirate at heart. Subsequent to that I returned to them because they were still giving me complimentary inspections. (All the rest of their services are stupidly overpriced. They failed the car for suspension parts that were perfectly safe and serviceable and in conformance with the criteria in the stat inspection manual Lee wanted $1400 to replace parts that I could purchase for $200 from NAPA. That is a foolish amount of labor added to remove 6 bolts total from pieces easily accessible with the rear wheel removed. That upsell is probably fraud or at the least completely unscrupulous. I got a sticker without their required repair at a local garage for the normal fee from people who performed a fair and honest inspection. Lee Toyota is a pack of thieves and I will never again darken their door. More

Had 35 k maint on Jane Littlefield’s 2016 Prius and a install of summer tires already on rims. Was called to OK cabin filter and wiper blades. Vgave OK. Then called that winter tires already lug nuts not install of summer tires already on rims. Was called to OK cabin filter and wiper blades. Vgave OK. Then called that winter tires already lug nuts not Toyota ones. Took correct lugs and summer tires then installed. Having wife deal with your dealership as I am aging out. We were both very pleased with the team that dealt with us and hussle they showed. Had five different folks help us through the process and all were helpful and quick to aknowledge us. Thanks to all! More

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My salesman Curtis Dekker could not have been nicer! Curtis was helpful, patient, informative, no pressure, no stress! Others at the dealership were also pleasant & made me feel comfortable. I couldn't Curtis was helpful, patient, informative, no pressure, no stress! Others at the dealership were also pleasant & made me feel comfortable. I couldn't have asked for a better car buying experience. More

The dealership and salesman Joe Day were excellent 5 star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on try star. Will Mann was a pain, to put it plainly. I paid for the car, no loan, and had to wait 3 hrs to sign papers and listen to him go on and on trying to sell me all these different options. I just kept saying no. He still went thru everything. I was recovering from Covid and it was just to much! I have gone back with a rust problem and Joe Day and Jon Newland are in the process of taking care of it. This is the second car I’ve bought from Lee and Joe Day and am very pleased with both purchases. I feel like I have bought 2 safe, affordable vehicles that will be great for this time in my life. Thank you Debbie Brisbois More

The staff at Lee was very knowledgeable, professional, and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again! and helpful when we purchased our Grand Hylander! Overall a great buying experience! I would certainly do business with them again! More

We bought a 2023 RAV 4 from Clementine and was very impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us so impressed about how easily everything went. It was a fast and easy process. When we told her what we were looking for she did not try to sell us something we did not want. We would certainly recommend Clementine again, she was awesome! More

very pleasant experience leasing my new car at Lee Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional sta Toyota. Transaction was seamless, with all the information I needed to make a decision presented in a clear and concise manner. Very professional staff at this dealership. More

We worked with Scott and bought a fine Rav4, 2019. It was a seamless, problem-free process. He is a very easy person to deal with. It was a seamless, problem-free process. He is a very easy person to deal with. More