Probably the worst dealer experience - I was helping my wife's grandfather buy a car, he was looking for a very specific one and they called him when it came in. I called at 9:15am to confirm they had the car and was clear about exactly what we were looking for - it had to be red. He drove an hour and a half and when we got there at about 11am, they didn't have that car, instead they had a black one in the same trim, and that was what they were referring to. Why say you have the car when you actually have a different color car? We tried to leave but they insisted they don't do business like that and guaranteed that they would secure us a car and have it today. The first one they told us they secured for us turned out to have an Appearance Package that nobody had ever heard of, and that they didn't see, which we didn't want to pay for. Then we negotiated another transfer from another dealership, worked up a quote and shook hands - then the Sales Director said he forgot to put the added cost of the red paint into the quote (bait and switch). He tried adding $595 to our quote, even though that was the exact car we were working off of the entire time. They again promised they would secure us the car, and all we needed was $500 down, so we did that and left. After a while they called me and let me know they weren't able to secure any of these cars and they would mail the check back, but if we wanted to order the one with the Appearance Package, they were already ordering that one. Our salesman Jake Clinton was great, he understood what we were looking for, it was pretty much every other employee we had to deal with that didn't understand, at all, what we were there for.