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Legacy Chevrolet of Waxahachie

Waxahachie, TX

4.5
70 Reviews

1701 U.S. 287 Bypass

Waxahachie, TX

75165

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Showing 70 reviews

December 20, 2024

I received great service. I can't remember his name but he is an excellent employee. More

by lmj1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Dec 23, 2024 -

Legacy Chevrolet of Waxahachie responded

Thanks for the feedback! We're thrilled to hear you received great service. Our team works hard to provide excellent experiences, and we’ll be sure to recognize that outstanding employee. We appreciate your support and look forward to serving you again! Regards, The Legacy Chevrolet GMC of Waxahachie Team

December 18, 2024

Friendly, honest dealership that I would not hesitate to use again. Sales and finance teams are excellent. More

by Meme_gdaddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Dec 19, 2024 -

Legacy Chevrolet of Waxahachie responded

We're thrilled to hear you had such a positive experience with our sales and finance teams. Your trust in us means a lot, and we look forward to serving you again in the future! Regards, The Legacy Chevrolet GMC of Waxahachie Team

December 07, 2024

Friendly helpful personal attention from the owner trustworthy information informed my decision pleasant waiting area More

by Carlajwhite42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Dec 09, 2024 -

Legacy Chevrolet of Waxahachie responded

Thank you, Carla! We're thrilled to hear you had such a positive experience. Our team believes in providing personalized service and trustworthy information, so your feedback means a lot. We look forward to seeing you again soon! Regards, The Legacy Chevrolet GMC of Waxahachie Team

December 03, 2024

A Month-Long Nightmare: 2010 Silver Ford F150 Within a mere month of purchasing this truck, it began to exhibit severe mechanical issues. The vehicle experienced violent shaking and misfires across all cy More

by bryantdonald70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George Reynolds, Barry Gurley
Dec 18, 2024 -

Legacy Chevrolet of Waxahachie responded

Bryant, We're disappointed that you're having issues with this pre-owned vehicle you purchased from us and have been dissatisfied with our response. You and I did speak about your concerns and we asked for you to bring your vehicle in so we could take a look at it, but you had already taken it elsewhere to have work done on it. If I can be of any further assistance in the future, please feel free to call me directly at 817-675-2042. Regards, Shawn Swenson General Manager

November 18, 2024

If you're shopping online, don't bother with this dealership. I inquired about a pickup on Thursday (mid-morning) and sent pictures and information about my trade-in. After texting and calling numero More

by David S
Recommend Dealer
No
Employees Worked With
Dylan Vencill
Nov 26, 2024 -

Legacy Chevrolet of Waxahachie responded

David, We appreciate you sharing your feedback. Unfortunately, the vehicle you inquired about sold the same day as your inquiry. We have offered you a new vehicle. If you'd like more information or would like to complete the purchase of it, please feel free to contact me directly at 817-675-2042. Regards, Shawn Swenson General Manager

October 11, 2024

We were immediately greeted by Randy, our sales person. He was extremely helpful in helping us find the right vehicle. We were very impressed by his professionalism, knowledge and friendliness. Made the More

by azdykman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Oct 14, 2024 -

Legacy Chevrolet of Waxahachie responded

Thanks for the fantastic feedback! We're thrilled to hear that Randy made your experience enjoyable and efficient. Our team takes pride in providing top-notch service, and your kind words validate our efforts. Enjoy your new vehicle, and we look forward to seeing you again! Regards, The Legacy Chevrolet GMC of Waxahachie Team

September 28, 2024

I had an incredibly frustrating experience with this dealership that left me feeling completely disrespected. After negotiating a deal and coming to an agreement, I bought a non-refundable one-way plane More

by Travis N
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
George Reynolds
Oct 01, 2024 -

Legacy Chevrolet of Waxahachie responded

Travis, We understand your disappointment, as our Sales Manager, Aubrey discussed with you, we do not hold vehicles but once we agree to figures and the guest is headed our way, then we will hold the vehicle. We were still in the process of negotiating and we sold the vehicle to someone else before you informed us that you were on your way. Should you like any further clarification on this policy, please feel free to contact me directly at 817-675-2042. Regards, Shawn Swenson General Manager sswenson@mylegacychevroletgmc.com

Oct 01, 2024 -

Travis N responded

I don’t think you understand what’s going on here. If George Reynolds has any integrity or the fear of God in his heart, he’ll tell you the truth about our conversations. I have text receipts and ready to share. I confirmed my decision the day before and spoke to him that morning, clearly stating there was no changing my mind and that every thing is already booked and confirmed for me to head over there. Did George tell you I tried to pay for the car in full before heading there? Did he also tell you I confirmed my ETA to him? I bought a non refundable one way plane ticket. He notified me within 10 minutes after we talked saying someone offered asking price, which shows a complete lack of integrity on his part. No one does business like that. If you’re defending this, it just shows you either don’t know what happened or you lack integrity too. This is unacceptable. Additionally, Mr. Aubrey was extremely rude. George Reynolds had to apologize on his behalf because he heard.

September 25, 2024

My salesman Henry was great from start to finish. Detail shop needs to uo their game; my vehicle was a givren a quick wash, that was it. Interior was covered in greasy smudge & fingerprints, no surfa More

by Jacko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Sep 26, 2024 -

Legacy Chevrolet of Waxahachie responded

Jacko, First off, thank you so much for making the trip to see us. We're extremely grateful for the opportunity to earn your business and we're pleased to see Henry took care of you from start to finish. It is disappointing, however, to learn about the condition of your vehicle when you took delivery and the lack of customer service provided by one of our sales managers. We will be addressing these concerns with our team and should you like to discuss your experience any further, please don't hesitate to contact me directly at 817-675-2042. Hope you had a safe drive home. Regards, Shawn Swenson General Manager sswenson@mylegacychevroletgmc.com

September 21, 2024

Excellent customer service! Edgar and his team are the BEST! In addition to being quick, Edgar checked out a couple of other things for me, and suggested when I should come ba More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Sep 23, 2024 -

Legacy Chevrolet of Waxahachie responded

Thank you, Charlotte! We're thrilled to hear about your positive experience with Edgar and the team. Providing excellent service is our priority, and we're glad they could assist you so well. We appreciate your feedback and look forward to welcoming you back soon! Regards, The Legacy Chevrolet GMC of Waxahachie Team

August 30, 2024

Great customer service throughout from the General Manager on down. Reggie Williams Air Force Command Chief (ret) More

by Reggie Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General Manager
Sep 03, 2024 -

Legacy Chevrolet of Waxahachie responded

Thanks, Reggie! We’re thrilled to hear you had a fantastic experience with our team. Your feedback on our customer service truly motivates us to keep delivering top-notch support. We appreciate your service and look forward to welcoming you back soon! Regards, The Legacy Chevrolet GMC of Waxahachie Team

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