Legacy Ford Lincoln

Everything was done timely and as I requested. I’m very happy with how everything turned out, and Hilary was exceptionally pleasant to deal with. I’m very happy with how everything turned out, and Hilary was exceptionally pleasant to deal with. More

In my previous review, I expressed disappointment with some specific things that occurred during our transaction. I want to say that, to my pleasant surprise, Legacy Ford's client advocate reached out to some specific things that occurred during our transaction. I want to say that, to my pleasant surprise, Legacy Ford's client advocate reached out to talk to me regarding the interaction. After a long discussion and a couple of clarifications, Michelle looked into the situation and a mutually agreable solution was reached to make things right. With this interaction, as well as an unexpected personal apology from the salesman, I am now willing to state that Legacy Ford is a dealership I would recommend to others. I would also say that, if you are unclear about something in the process, ASK QUESTIONS. More

Legacy Ford was, initially, very helpful and very attentive. We explained our situation and told them what we wanted to trade for (a used 2024 Bronco). We were told that wouldn't work because they co attentive. We explained our situation and told them what we wanted to trade for (a used 2024 Bronco). We were told that wouldn't work because they couldn't trade used for used. (Doesn't sound quite right to me.) Anyway, they began to work up a deal and then told us "Come look at your new Bronco." They worked up a Bronco Sport, not a Bronco as we specifically requested. By the time we were informed of the vehicle, they were already finalizing information and details with the financial institution. (We were NOT even able to choose the color of the vehicle!!!! They had several darker colors, but they chose white for us rather than letting us choose!) Once the papers were ready to sign, we were informed that our payment was $200 more than the top end of the payment range we requested AND we had to do a down payment (which we told them we could not afford). By the time we were actually sitting in front of the man ready to sign the papers, we had been at the dealership for more than 3 hours! (We were there so long that all of the employees except our salesman and the finance guy had left!) The finance guy had found a mistake in the paperwork and was trying to fix it, but couldn't. So, we had to go back the next day to finish signing the papers. (We were told that the payment would "probably drop bout $50, but definitely wouldn't go up." That was a lie. It went up another $47!) We have been happy with the Bronco Sport, even though it was not what we told them we wanted, and plan to keep it. (Not that we could afford to do anything about it, anyway.) We did tell the representative from the financil institution when they called us because they wanted to verify the information. So, if you go to any of the Legacy dealerships, make sure you are included in all conversations AND that you get what you want NOT what they want you to have. More

As a former dealership employee in both sales and service there is only one word that describes my experience- exemplary! As an out of town business traveler having my schedule negatively impacted b service there is only one word that describes my experience- exemplary! As an out of town business traveler having my schedule negatively impacted by vehicle issues, I was pleasantly surprised by the response your dealership put forth. From the initial discussion with Hilary ⭐️⭐️⭐️⭐️ to the thorough attention of the service technician your team exceeded every expectation that I had. I am grateful that my breakdown occurred nearest to you all! Sincerely, Robert Gay Environment Control More

Always great service every time I visit I highly recommend doing business with this dealership recommend doing business with this dealership More

My dad had replaced my mirror that needed to be replaced but we were unable to finish the job, or put the door panel back the right way , made a appointment and took the rest of the parts with me , to see i but we were unable to finish the job, or put the door panel back the right way , made a appointment and took the rest of the parts with me , to see if they could assemble the rest of the panel and correct any errors we made . They were super nice and replaced the parts that were missing and fixed what we couldn’t fix , further more I have a Chevy and even though it wasn’t a ford . They fixed and the girl at the service kiosk was really friendly and helpful. More

The work was done in a timely manner. I appreciated the pictures of the work that was done. I appreciated the pictures of the work that was done. More

I had a service issue and took my vehicle to Legacy Ford. Absolutely the best place around. I spoke to all 3 people working and they were the nicest most informative group of people. Answered all my question Absolutely the best place around. I spoke to all 3 people working and they were the nicest most informative group of people. Answered all my questions and helped me in every way they could. I definitely would give them a 10 if I could. Will be continuing to use them for all service work. More

They were easy to deal with. Walked me through what they did and found a minor issue before it became a major one. Great headsup on that! Walked me through what they did and found a minor issue before it became a major one. Great headsup on that! More