Legacy Ford of Rosenberg

I wanted to take a moment to thank the staff at Legacy Ford for all their help yesterday through the buying process. Aaron - I really appreciated you taking the time to personally respond to my concern Ford for all their help yesterday through the buying process. Aaron - I really appreciated you taking the time to personally respond to my concerns, explain the pricing confusion, and work with me to find common ground. You handled the situation exactly how I would hope a manager would, and your professionalism played a major role in helping me feel comfortable moving forward with the purchase. Jacob - thank you for your patience throughout what turned into a long evening. At no point did I feel pressured, rushed, or pushed into a decision. You remained professional, helpful, and easy to work with from start to finish, and I genuinely appreciate the effort you put into earning my business. Daniel - I truly enjoyed our conversation and you made the finance portion one of the best experiences I've ever had at a dealership. I never felt pressured for any addon's and you clearly explained everything offered in a way that made perfect sense. Buying a vehicle is a major decision, and you all helped make the experience a positive one. I'm excited about the new truck and grateful that we were able to put a deal together. Thank you again for your time, professionalism, and commitment to customer service. It did not go unnoticed. More

Found a great deal online on a 2025 Colorado work truck with less than 500miles. Price listed online was $30,400 so we reached out to make sure the deal wasn’t a mistake before driving three hours. Salesme with less than 500miles. Price listed online was $30,400 so we reached out to make sure the deal wasn’t a mistake before driving three hours. Salesmen assured us the price listed online was correct and we could possibly get a better deal once in person. Drove up and the first red flag is they sit you out in the open in a food court style lobby and take your license to the back. Next they have the poor salesman walk back to the finance manager who decides it’s good business to jack up the price to $34,000. We just drove three hours so understandably we were not happy about the bait and switch. Finance manager spoke to us like we were too stupid to understand so we left. If you can’t sell a car for what you list it online be honest and post the actual price. More

Literally the worse car buying experience that I have ever had. Wouldn’t recommend this dealership to anyone, they’re deceiving. They will run your credit for things you didn’t even ask for ever had. Wouldn’t recommend this dealership to anyone, they’re deceiving. They will run your credit for things you didn’t even ask for More

The salespeople at this dealership are dishonest. They tell you anything to try to get you to go into the dealership. I insisted on getting the total out the door price in writing on the vehicle I w They tell you anything to try to get you to go into the dealership. I insisted on getting the total out the door price in writing on the vehicle I was interested in. I am glad I did because they added $2800 of worthless "protection packages" to the cost of the vehicle. I was able to find the same exact vehicle at another dealership in Houston who was willing to negotiate on price and who added ZERO dealer add-ons. I saved $4500 by NOT buying from Legacy Ford. Do yourself a favor and don't waste your time with this dealership. More

The salespeople are exactly why I bought my last truck from carvana, so you don't have to deal with liars. from carvana, so you don't have to deal with liars. More

I had been going back and forth with their sales dept for 3 weeks. Came to an agreed upon price. Went in to purchase, signed the invoice with the agreed upon price then the manager came out to tell us that 3 weeks. Came to an agreed upon price. Went in to purchase, signed the invoice with the agreed upon price then the manager came out to tell us that the price was no longer valid and that it would increase by $500 due to "changes in inventory". When we questioned him about these changes that apparently occurred within 24 hrs, he could not give us an acceptable answer. They are greedy and untrustworthy and we will never deal with them again. The 2 salespersons that we dealt with were Erik and Rebecca and they were very nice however their managers screwed them over in the process also. If I could give them a 0 star, I would!! More

Never had problems with this dealership. Altogether, they did a great job. Employed quick lane or quick indeed and courteous Altogether, they did a great job. Employed quick lane or quick indeed and courteous More

Terrible business ethics. Their word means absolutely nothing. Untrusutworthy and they will go back on a deal for a few bucks Their word means absolutely nothing. Untrusutworthy and they will go back on a deal for a few bucks More

Mia took great care of us and made the entire car buying experience a breeze. She answered all of our questions, gave us a great deal, and was always prompt in getting back to us. She is extremely knowledge experience a breeze. She answered all of our questions, gave us a great deal, and was always prompt in getting back to us. She is extremely knowledgeable about Ford, we would highly recommend working with her for your ford car buying needs! More

I’m a repeat customer here at legacy ford Rosenberg. Each time I come it’s the same stellar service and craftsmanship. Zech makes sure what I want completed is done and the rest of the staff is busy mak Each time I come it’s the same stellar service and craftsmanship. Zech makes sure what I want completed is done and the rest of the staff is busy making other customers just as happy. Both my trucks have been in the hands of great workers/people at legacy ford and I tend to keep coming back for all my truck maintenance needs. Luther Smith More