Legacy Ford of Rosenberg - Service Center

Never had problems with this dealership. Altogether, they did a great job. Employed quick lane or quick indeed and courteous Altogether, they did a great job. Employed quick lane or quick indeed and courteous More

I’m a repeat customer here at legacy ford Rosenberg. Each time I come it’s the same stellar service and craftsmanship. Zech makes sure what I want completed is done and the rest of the staff is busy mak Each time I come it’s the same stellar service and craftsmanship. Zech makes sure what I want completed is done and the rest of the staff is busy making other customers just as happy. Both my trucks have been in the hands of great workers/people at legacy ford and I tend to keep coming back for all my truck maintenance needs. Luther Smith More

I brought my car in for service at Legacy. I had a recall notice, and the computer kept restarting and needed to be replaced. During the time they had my vehicle, there was absolutely ZERO com I had a recall notice, and the computer kept restarting and needed to be replaced. During the time they had my vehicle, there was absolutely ZERO communication about my vehicle unless I was calling to track down the agent to ask the status of my vehicle repairs. I was passed off to other agents almost every time I called or came by. They were kind, professional and helpful. My agent was kind and courteous when we interacted but not proactive in any way. If I had not called, my car could have stayed there for a month, and no one would have cared. I was paying for the rental out of pocket for the second week, so it could have been very expensive had I not called them to check on the status. My agent just needs a little coaching when it comes to communication, otherwise, service experience was average. The building was clean and bright. The Enterprise rental office was located inside the dealership, however there was never anyone from Enterprise staff on site when I was there. I had to wait for an hour or more for someone to drive over from another location in Rosenberg and shuttle me over to rent a car. This was very inconvenient and disappointing. It took approximately two weeks for my vehicle to be repaired. The first week it sat waiting in line for repair behind the sale cars taking priority. They started on it the second week it was there. So far, my car has been running since I picked it up, so I have faith that they repaired it correctly. I brought my vehicle in for service hoping to get help from the fleet manager to get appraisals on several of my fleet vehicles. I have 23 vehicles. We need to rotate six of them out of our fleet so we can purchase some new fleet vans. The fleet manager promised he would have the appraisals for me on several occasions. I called weekly for three months to get the appraisals, and he kept promising to get them done for me. I also spoke with another person who represented herself as a fleet manager and also said she would help with the appraisals. When I came in for service, I dropped in to check on the appraisals in person, he told me it wasn't worth his time to do the appraisals, because he nor the appraiser got any value from it, then I offered to pay a fee for the appraisals. At that point, he promised to get them done for me the next day. Of course, another lie, still not done, excuses, excuses. You would think that getting the service business for 17 vehicles would be of some value to the company, but I suppose he would not benefit directly from that. It has been over three months and the insurance for our extra six vehicles each month is more than the value of the vehicles. We cannot sell them until we get the appraisals. Our business is growing, and our fleet vehicles need to be replaced but we cannot do it without getting the existing vehicles off our books. I have been very patient with Legacy through the manager's excuses and personal problems and now have no desire to do business with Legacy Ford at this point. The manager cannot be trusted to follow through with his promises. I will be finding another dealership to service our business. I am truly disappointed in Legacy Ford, partly because of the lack of communication, which can easily be fixed, but mostly because of the dishonest fleet manager, who promised to help me for three months then told me that my business is not worth his time. More

I bought my F-150 from Legacy Ford and had it recalled. I was pleased to find out that their Mobile technician could come to my home and make the repairs. He made the repairs, and a couple of days later, a I was pleased to find out that their Mobile technician could come to my home and make the repairs. He made the repairs, and a couple of days later, an engine warning light came on. The technician gave me his business card with a direct line, and I called him to tell him about the new problem. He said he would be back home in about an hour. After spending about an hour working on the issue, he fixed it! Great job Mobile service I highly recommend them. More

All they want is your money in the service area. Very poor customer service lance is the worst ever if you have to go there avoid him. Very poor customer service lance is the worst ever if you have to go there avoid him. More

gretlat delaership great service department chris was great in service go to guy in service kept me up to date with the process of fixing my truck thanks legacy byw they have a an awsome deli at the deal great in service go to guy in service kept me up to date with the process of fixing my truck thanks legacy byw they have a an awsome deli at the dealership she makes amazing tacos More

I have a 2014 ford expedition. I brought it in and was welcomed immediately and asked how they could help. valentine was my service writer. I got a oil change and tire alignment by I brought it in and was welcomed immediately and asked how they could help. valentine was my service writer. I got a oil change and tire alignment by far the best customer service and service peovided I have received from a dealership.I won't be going anywhere else from now on! More

Air Conditioner went out and had it fixed in 2 days. Thanks for making this a great experience Chris. Thanks for making this a great experience Chris. More

ALWAYS TAKE GREAT CARE OF ME AND MY FAMILY IN SERVICE DEPT, GREAT EXPERIENCE. THANK YOU DEPT, GREAT EXPERIENCE. THANK YOU More

Took in my vehicle for 60k service and did a wonderful job. Took me home in a shuttle and picked me up! Fixe a tire for me that I had no idea that had a nail in it. job. Took me home in a shuttle and picked me up! Fixe a tire for me that I had no idea that had a nail in it. More