Legacy Ford of Rosenberg - Service Center

Took my 2013 Fusion in for service because of an electrical problem. It took them a week and a half for me to get the car back. I was told that the issue was fixed. Paid about 350 dollars for nothin electrical problem. It took them a week and a half for me to get the car back. I was told that the issue was fixed. Paid about 350 dollars for nothing since on the drive home the dash flickered on and off again. They gave me the run around for several days without updates and they didn't call me after being told they would update me. My guess is that they couldn't figure out how to fix the problem so they just told me that they fixed it knowing they didn't do anything to fix the issue. DO NOT take your vehicle to Legacy Ford in Rosenberg Texas. Very disappointed!!! More

We purchased a new 2017 Ford Escape. We have had several issues with it and most have been taken care of under warranty. The engine block cracked and I had it towed into the service department. It sat for o issues with it and most have been taken care of under warranty. The engine block cracked and I had it towed into the service department. It sat for over a week before they looked at it. During this whole time they never called me. I called many time but never a call back. Finally got with the service guy and he said they have to order a new engine block but it should only take a day or two to replace that was over a week and a half ago. They have never called me back, I always have to call them they never call back with an update. The only concession they have offered was they would pay for one day of car rental. Their excuse it they are too busy !!! We are still waiting for the car to be fixed and all they can say is they are working on it. Service is very very low her. We will not buy another car from these people and try to avoid anymore service here. More

Service Dept:Unorganized, Slow, Lack Communication Long story short, they didn't communicate to me what was going on while they had my car. The only time I learned anything was to call myself or stop b Long story short, they didn't communicate to me what was going on while they had my car. The only time I learned anything was to call myself or stop by. My car was there for a week and still not sure what all was completed as I just told them I couldn't wait any longer... I need to be able to commute. And they only allow you a rental for 1 or 2 days covered though they will string you along holding your car hostage for countless days. I still haven't gotten the completed ticket with tech notes. I am going up there tomorrow to talk to a manager. This is ridiculous!! I got my car a week ago with promises of a completed ticket for my records. And they clearly DID NOT address one of my concerns stating the technician didn't have time to drive the car. WHAT!! A whole week and the tech hasn't driven it to diagnose a problem that can only be seen by driving it. Sad. Tired of typical but there is more. More

Service Department is Clueless We bought a new 2016 Ford Explorer from Ryan Ford in Sealy (they came highly recommended - also another issue with a local dealership led us there, we We bought a new 2016 Ford Explorer from Ryan Ford in Sealy (they came highly recommended - also another issue with a local dealership led us there, we live in Sugar Land). After 2 weeks the electronics started having issues - the door lock on the handle wouldn't work sometimes, the mirrors would fold in but not out sometimes, the seat memory would get reset often and the back hatch wouldn't close automatically sometimes (had to manually close it) . It finally got to the point where it wouldn't start because the battery was low. When I went to jump it I found the positive cable was very loose. I tightened the cable then drove it for 20-30 minutes and after stopping it wouldn't start again. We took it to Legacy Ford and they tested it and said everything checked out and the battery just needed charging. I didn't buy it and talked to the Service Manager who assured me that was all it was. Well, about 2 weeks later the same thing happened again... this time after shopping we came out and couldn't get the doors unlocked with the key fob or door handle... we finally got the rear hatch open and crawled thru the car to unlock it. We drove it straight back to Legacy. The Explorer is used mainly on the weekend as my wife and I both work at the same place and ride together... I mentioned to the service rep that we didn't drive often during the week and after a week at Legacy the Service rep told me that if you don't drive it for 5 days the battery will lose charge and the issues we had could be from that. I was incredulous! When I challenged him he just said that is what our tech said. After a short discussion with the Service Manager (again) we came and picked up the car and drove it to Ryan Ford. They found the problem the first day... I tightened the positive cable on top of the battery... it turns out they have 2 positive cables - the other below the battery - and it was loose also. Hats off to Ryan Ford in Sealy! And a definite thumbs down to Legacy Ford service department. Legacy service just kept telling me there is nothing they can do as long as there are no error codes showing up... Ryan Ford did old fashion trouble shooting to find the problem! More

Horrible Service I had an extremely disappointing experience with Legacy Ford. Legacy’s service/maintenance staff displayed a very unprofessional behavior and did not I had an extremely disappointing experience with Legacy Ford. Legacy’s service/maintenance staff displayed a very unprofessional behavior and did not take responsibility for their mistakes. According to Legacy’s website, “all of our customers here at Legacy Ford are customers for life” I can assure you this statement is not true in my case. Four months ago, I took my vehicle (2012 Focus) for a clutch recall and a service representative stated there was a three month wait for the replacement part. Now, my vehicle started acting up even more and I went back to Legacy’s maintenance department. The same service representative stated that there was a mixed up with my original paperwork and I’ll have to wait an additional six months to a year for them to get the replacement part and fix my car. Legacy’s website states “being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect”. I’m certain that negligence in managing customer’s paperwork is the complete opposite of the courtesy, service and respect that is expected from a professional. It is impossible to trust and continue to do business with Legacy Ford after such display of irresponsibility. If Legacy's service staff is not able to properly manage paperwork and order replacement parts correctly, then how can I trust the quality of their services? Legacy should be ashamed of these low quality standards. More