Legacy Ford

I traded my truck in for a new one on 3/13/24. As of 4/7/24 they havent paid it off and now Ford has sent me to collections. They have the money from the new purchase for at least 15 days. The fin As of 4/7/24 they havent paid it off and now Ford has sent me to collections. They have the money from the new purchase for at least 15 days. The financing manager says that it's dealership policy to wait 30 days to make the payoff and his hands are tied... Stay away from these guys. More

Had recall and couldn’t get scheduled nowhere Ms Sami Daugherty fit me in her busy schedule and took care of me THANK you ms Daugherty Daugherty fit me in her busy schedule and took care of me THANK you ms Daugherty More

I wish I read these reviews before taking my vehicle to get a simple signal light changed. This was my worst Ford Dealership experience ever, and I only went in for a light bulb change. The service departm get a simple signal light changed. This was my worst Ford Dealership experience ever, and I only went in for a light bulb change. The service department is unprofessional, deceptive & greedy. The service department broke my rear light casing on my 2007 on Lincoln Navigator while changing my rear signal lights on 6/21/2023, then they had the audacity to put clear tape on it to hold it in place. The female Service agent says it was rusted the reason for it breaking and proceeds to provide me with a price of $300 per light if I want to get it repaired. Totally unacceptable, I brought my vehicle in without any damages to the area of service and had to depart with tape on my vehicle. When I asked for the GM she said he is out of the country, I asked who was in charge and empowered to make decisions to assist the CUSTOMER, she said Justin, but he is out until Tuesday. I will be calling Justin on Tuesday to see how they're going to rectify this situation because the damages to my vehicle falls in them. They should have never proceeded with service if they couldn't remove the light casing to change the bulb, they made this decision on their own to do so. More

I have bought many vehicles in my life but never have I had such a wonderful experience like the experience I had buying my Ford Bronco from Mieet Patel!!! He took time to understand my needs and built out had such a wonderful experience like the experience I had buying my Ford Bronco from Mieet Patel!!! He took time to understand my needs and built out exactly wanted and kept me updated through the entire process!!! Delivery process was amazing I was in and out in 45 min!!! More

Had my second oil change done. Checked my oil, it did NOT even register on the dipstick! Oil leaked on my garage floor. Oil filter had the old gasket and the new one. Filter wa Checked my oil, it did NOT even register on the dipstick! Oil leaked on my garage floor. Oil filter had the old gasket and the new one. Filter was very loose, about to fall off. Dealer acted like they were unconcerned. "Gotcha" was the only response. Had to do my own oil change Sunday to be able to drive my new car. Never offered to compensate me for my extra oil change. Terrible service! More

Got new tires and brakes on a work van. Van drove very poorly and felt like I would lose control when tractor trailers pass on the highway. Got the van home and checked the tries. Found Van drove very poorly and felt like I would lose control when tractor trailers pass on the highway. Got the van home and checked the tries. Found that the dealership had put 85psi in all four tires. The tire tag on the inside of the driver door clearly states 52 for the front and 64 for the rear. Also noticed that I didn't get now valve steams. And the kicker, it took 3 working days to get a set of tires and brakes. Poor attention to details. More

Raised price of vehicle that was posted online by $10,000 and wants to say are here for the community. and wants to say are here for the community. More

Had a dead 2020 XLT ranger in my garage. Had AAA tow as it would not jump. Alan Vigil Ford (where I purchased) is having issues. No loaners or rental available. Two week wait minimum, if not a simple fix. it would not jump. Alan Vigil Ford (where I purchased) is having issues. No loaners or rental available. Two week wait minimum, if not a simple fix. This is my only vehicle so with the holiday approaching I called Legacy. Better customer service skills. 1 week max wait. Fortunately it was just a bad battery. Sammy was awesome. Very thorough and informative. They sent Jim to deliver my truck in two days. Though I did have to take him back to the dealership he was a nice conversationalist. Very pleased. I hope this battery lasts. More

I would NOT recommend Legacy Ford, McDonough to my worst enemy. This dealership is highly unprofessional, from the management on down to the service department. I purchased a 2021 Ford Mustang Mach-E in Sep enemy. This dealership is highly unprofessional, from the management on down to the service department. I purchased a 2021 Ford Mustang Mach-E in September of 2021. The dealership actually found my vehicle in Texas and it was shipped here, however, I am definitely paying for it now. My salesman, Mr. Rollins was very well-mannered and respectful but he didn’t seem to know what he was doing. However, he had to do a lot of checking with the dealership's manager, Mr. Jackson, who constantly reminded me that he was doing me a favor for finding the vehicle but he made lots of money off of me and that sale. During the process of my vehicle being shipped here, I was put in several loaner vehicles because I had traded my vehicle in, and it took the dealership forever to send the payoff to my lien holder. There was several times when I was contacted, while at work, because they needed to come pick up the loaner I was driving, for whatever reason. They came to my job at least three times to switch out loaners, which was very annoying, because I would have to meet them outside to sign paperwork. I was also given loaners with less than a half tank full, which means I had to put gas in each of these loaners because Legacy neglected to do so. When my vehicle finally arrived I had to ask for it to be washed because it had not been done. It should have been thoroughly detailed because that's what a highly professional dealership would have done. I noticed that there were scratches on the doors around the handle and there were scratches/missing paint on the hood of the car. I pointed them out to Mr. Jackson, the dealership manager and he told me I could bring it back so that they could get the scratches out. When I did bring it back and the detailing shop finished the so called detail, the scratches were still there and it didn't look like anything had been done. They definitely didn't wash my vehicle and I'm sure they didn't buff the vehicle. I pointed out that the scratches were still there but Mr. Jackson acted as if he didn't see anything. At that point, I was just ready to get away from that dealership due to poor customer service. Legacy does not care about their customers, they are all about making money! A few weeks ago I had to take my vehicle in to get the tire pressure checked and to possibly get some air in my tires. I went to the dealership on a Saturday because that was convenient for me and Mr. Jackson stated that they were open on Saturdays. I arrived approximately 45 minutes before the dealership was supposed to close. Apparently the person who deals with tire pressure had already left and I was sent next door to the Quick Lane oil change place. When I arrived the young lady told me it would be $40 to put air in my tires because my tires take nitrogen…That’s the first time I had heard anything about nitrogen. After assessing the situation, I was told my tire pressure was fine and I didn’t have to have any air put in them. In September, I received a recall notice for my vehicle related to the windshield. The recall stated to call the dealership after November 15th to schedule service. When I contacted the Legacy Ford's service department about bringing my vehicle in to for the recall repair, I spoke with Jackie. Jackie was not aware that there was a recall and put me on hold several times. When she finally figured everything out Jacki scheduled my appointment. I asked about being put in a loaner and she said that they didn't have any loaner vehicles available due to the pandemic. I asked her how long would they need to keep my vehicle and she said 1-2 days, hopefully not longer than that. I told her that my warranty states that if my vehicle has to be in the service department for more than four hours, I'm supposed to be put in a loaner. Jacki again stated that they didn't have a loaner to put me in and I would have to find my own transportation or rent a car myself, which is totally unacceptable because when I purchased the vehicle I was told I would be put in a loaner whenever my vehicle was serviced. After I got off the phone with Jacki, I called Mr. Jackson, the dealership manager to see if he could assist in anyway. As usual, Mr. Jackson was not friendly and his tone was that of someone who is being bothered. He said he was at the dentist and to call him back the next day. When I did call Mr. Jackson he told me to contact the Servicemanager, Justin to see if he could work something out for me. I contacted Justin and he was just as unprofessional as everyone else at the dealership. Justin did not attempt to work anything out and rudely told me I would need to find transportation or rent a car myself because Ford had not sent them any loaner vehicles in six month. At that point, I told Justin to cancel my appointment. When I received my cancellation it stated that my appointment for my 2013 Ford E250 had been cancelled. I drive a 2021 Ford Mustang Mach-E SUV. I contacted Ford to see if I could get some kind of resolution and they reached out to Legacy and got the same response. For did tell me that I could rent a vehicle and the dealership would reimburse me. I decided not to do that because of my previous negative experiences with them. While on the phone with Ford, I was told that my vehicle was not listed in my name on their records. The lady on the phone stated that she could not tell me the name my vehicle was listed in, but asked me several times if my vehicle could be in another name. She even asked what my middle name was. Apparently, Legacy had sent the wrong information to Ford and had my first name wrong. Thankfully, I was able to get that straightened out. I will not step foot in that dealership again nor will I be contacting anyone there. I am taking my vehicle to a dealership that cares about their customers and knows how to treat them. The culture of Legacy Ford, McDonough is horrible and highly unprofessional. They reel you in and then leave you hanging after you have purchased from them. DO NOT VISIT THIS DEALERSHIP LET ALONE BUY ANYTHING FROM THEM! More

I've gone to Legacy Ford for my last 2 oil changes and have used them throughout the years to service my truck. I was driving along the highway when my engine warning light for overheating came on. I pull have used them throughout the years to service my truck. I was driving along the highway when my engine warning light for overheating came on. I pulled off the exit and stopped at a gas station. I realized my overfill tank for antifreeze was very low and I slowly removed the overfill tank with a towel and let the engine cool down some. It took 2 gallons of antifreeze to fill the reserve tank and I called their quick service supervisor and he tries to tell me there's a leak in my system. The reserve tank has dropped at all and it shows their incompetence when it comes to customer service. I wouldn't spend another penny with this dealer, it's not the first time I've had issues but it will be the last. More