Legacy Ford

Trash dealer don’t waste your time! Jason is a liar and the management team are only worried about their pockets. Bought a new edge and they had to fix damage only to make it look worse. Body shop paint wo the management team are only worried about their pockets. Bought a new edge and they had to fix damage only to make it look worse. Body shop paint work looked like a parking lot spray can job. Once they get your money customer service goes out the window. More

I would like to sincerely thank Service Manager, Scott Driver, for going above and beyond to help us with our dilemma that happened on 75 N. just 20 miles south of Atlanta. On Saturday, May 15, I drove o Driver, for going above and beyond to help us with our dilemma that happened on 75 N. just 20 miles south of Atlanta. On Saturday, May 15, I drove over a block or brick in the middle of my lane that punched a hole in my gas tank. As the gas poured out of the tank I was able to coast into a motel off Exit 216. Unfortunately the dealership closed at 3 and we had to wait until Monday to contact the Service Department. Scott did everything possible to get us a new tank out of Detroit and get it installed as quickly as possible. He stayed in contact with us to keep us updated on the order and installation. Wayne P Seely More

Took my 2016 truck in on Tuesday AM for a oil pan leak. They called Weds after lunch and said it was ready. Another dealer North of there said it would be 3 weeks before they could get to it. Spoke with Ju They called Weds after lunch and said it was ready. Another dealer North of there said it would be 3 weeks before they could get to it. Spoke with Justin who was great to deal with. I was expecting a fairly large bill. It cost me $19.00 More

I will never take my vehicle back to get it serviced here again. I drive a 2015 Ford Fusion that is in mint condition. After the service I noticed they had removed my skid plate and not replaced it. I very k again. I drive a 2015 Ford Fusion that is in mint condition. After the service I noticed they had removed my skid plate and not replaced it. I very kindly let him know my vehicles skid plate underneath my car was not replaced. I walked to the back with them and noticed in the corner a HUGE pile of skid plates that they apparently decided not to put back on other vehicles. After The manager Ricky got me out of there in a hurry... I decided to check my oil level. The oil was barely at the minimum level so I had to again Speak wIth Ricky. He was rude and disrespectful and continued to try and get me out of there. He had a ton of different service technicians check the oil level instructing them on what to say before they could open there mouth all before the cars oil had even settled from driving it back into the shop. Finally after being there for two hours, his technicians confirmed the oil was a quart low. After that They brought over fully synthetic oil to put in my car when I had told them it runs on semi synthetic. Ricky was unprofessional, extremely rude, defensive and deceptive. The only reason I wasn’t bullied out of there was the guy at the front desk was watching what happened. More

Tamicka and Lisa was wonderful. They were very helpful and Lisa worked to get me the best deal. They were knowledgeable and helpful. Nice and polite. and Lisa worked to get me the best deal. They were knowledgeable and helpful. Nice and polite. More

On December 27th, I took my Hyundai Santa Fe in for service as the engine was making a knocking sound. Upon arrival I was informed that the vehicle was under recall, and it would take 2-3 months for co service as the engine was making a knocking sound. Upon arrival I was informed that the vehicle was under recall, and it would take 2-3 months for completion because they were so slammed. They also told me they had no rental available and would not have any available for at least a month. After contacting Hyundai cooperate (who was no help either) we rented a car out of pocket for a month. By the next month the dealership called and said they had a rental. Although it was a small car and unable to accommodate our family, I was grateful for the rental. Last week (my car still not completed) the dealership called and stated I needed to return my dealership rental due to some type of policy changes between them and Hyundai and use a 3rd party rental service (which means pay out of pocket again). A week after returning the dealership rental, we received notice that our car was finished. Upon inspection of our vehicle, we noticed a large gap between the fender and the door (looks as though the door was maybe forced open too far?)Of course with no proof we got the “you must have dropped it off like that.” Yeah okay, lesson learned. My husband and I proceed to inspect the engine, my husband immediately notices the horrible, sloppy work that was done. Hoses not secure, a wrench left in the engine, screws and metal ties just left sitting on the engine, but that wasn’t even the worst! As I drove home the car was making a horrible whistling sound, didn’t shift correctly (struggled to shift during acceleration) and my air conditioner no longer worked. I immediately returned to the dealership. When the tech approached me, I started the car to show him what I was talking about. I accelerated so that he could hear the whistling sound and when I did coolant began to leak from the car, leaving a puddle in their garage. It’s one thing to be busy and behind, it’s another thing to return a pile a junk to someone. Such poor, obviously rushed and sloppy work that has impacted my family tremendously. I was promised by the technician that he would “go through the car himself” and that the “Individual” that did the work on my car was no longer employed there which doesn’t make me feel any better. Once again, I have no car, and an even bigger worry than I did before because the car I worked so hard to pay for, in hopes to have a reliable vehicle to enjoy for a few years, has just been taken from me. More

Why is it I keep bringing my vehicle into this place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone that can fix it. Even though your appointment was scheduled months ago!!!! ? Seems to me if someone is driving one of your vehichles that you would want to get that fixed instead of forcing the driver to repeatedly drive that vehicle back and forth putting customer lives in danger. Since no manager ever seems to be able to answer a phone at this location to answer that question maybe I'll find someone this way . More

Pathetic post sale service Excellent price, nice salesman and sales manager (james and cynthia) 3 weeks and 2 days later my trade in is NOT FUNDED, I AM GETTING PHONE CALLS Excellent price, nice salesman and sales manager (james and cynthia) 3 weeks and 2 days later my trade in is NOT FUNDED, I AM GETTING PHONE CALLS BECAUSE IT'S NOT PAID OFF! 3 weeks and 2 days later registrars office does not have title and registration paperwork No one could find the second key fob for my car, took 20 days about 20 phone calls and a 2 hour trip to dealer to get a new one... This dealership is all words, no results after the sale... Don't trust them... More

Worth the Drive It was definitely worth the 1hr drive to purchase our new vehicle from Legacy. They offered great professional service!! Alasia was an amazing salespe It was definitely worth the 1hr drive to purchase our new vehicle from Legacy. They offered great professional service!! Alasia was an amazing salesperson! I would definitely purchase another vehicle with Legacy. More