Legacy Ford of Rosenberg

I had been going back and forth with their sales dept for 3 weeks. Came to an agreed upon price. Went in to purchase, signed the invoice with the agreed upon price then the manager came out to tell us that 3 weeks. Came to an agreed upon price. Went in to purchase, signed the invoice with the agreed upon price then the manager came out to tell us that the price was no longer valid and that it would increase by $500 due to "changes in inventory". When we questioned him about these changes that apparently occurred within 24 hrs, he could not give us an acceptable answer. They are greedy and untrustworthy and we will never deal with them again. The 2 salespersons that we dealt with were Erik and Rebecca and they were very nice however their managers screwed them over in the process also. If I could give them a 0 star, I would!! More

Never had problems with this dealership. Altogether, they did a great job. Employed quick lane or quick indeed and courteous Altogether, they did a great job. Employed quick lane or quick indeed and courteous More

Terrible business ethics. Their word means absolutely nothing. Untrusutworthy and they will go back on a deal for a few bucks Their word means absolutely nothing. Untrusutworthy and they will go back on a deal for a few bucks More

Mia took great care of us and made the entire car buying experience a breeze. She answered all of our questions, gave us a great deal, and was always prompt in getting back to us. She is extremely knowledge experience a breeze. She answered all of our questions, gave us a great deal, and was always prompt in getting back to us. She is extremely knowledgeable about Ford, we would highly recommend working with her for your ford car buying needs! More

I’m a repeat customer here at legacy ford Rosenberg. Each time I come it’s the same stellar service and craftsmanship. Zech makes sure what I want completed is done and the rest of the staff is busy mak Each time I come it’s the same stellar service and craftsmanship. Zech makes sure what I want completed is done and the rest of the staff is busy making other customers just as happy. Both my trucks have been in the hands of great workers/people at legacy ford and I tend to keep coming back for all my truck maintenance needs. Luther Smith More

Bought a new 2025 vehicle that was a demo with 3800 miles on it. There was supposed to be a dealer discount on the vehicle and I was told that I would get the dealer add one’s like paint protection, tint, et on it. There was supposed to be a dealer discount on the vehicle and I was told that I would get the dealer add one’s like paint protection, tint, etc for no charge since I had came to the dealer three times trying to make a deal. The starting line on the vehicle on the finance contract is above the vehicle MSRP. When I called and questioned this they said it was because ford gave me a special rate on financing which is bull there website says nothing about any exceptions for the discount and it’s a dealer discount not a ford discount. The dealer is trying to hide there add one’s cost that they said I wasn’t going to get charged for almost $5k worth. I have called and talked to several people at the dealership with no success including ford finance who said the deal isn’t even funded yet. This could easily be resolved but I keep getting the run around. Watch your paperwork very closely if you buy a vehicle here. More

I brought my car in for service at Legacy. I had a recall notice, and the computer kept restarting and needed to be replaced. During the time they had my vehicle, there was absolutely ZERO com I had a recall notice, and the computer kept restarting and needed to be replaced. During the time they had my vehicle, there was absolutely ZERO communication about my vehicle unless I was calling to track down the agent to ask the status of my vehicle repairs. I was passed off to other agents almost every time I called or came by. They were kind, professional and helpful. My agent was kind and courteous when we interacted but not proactive in any way. If I had not called, my car could have stayed there for a month, and no one would have cared. I was paying for the rental out of pocket for the second week, so it could have been very expensive had I not called them to check on the status. My agent just needs a little coaching when it comes to communication, otherwise, service experience was average. The building was clean and bright. The Enterprise rental office was located inside the dealership, however there was never anyone from Enterprise staff on site when I was there. I had to wait for an hour or more for someone to drive over from another location in Rosenberg and shuttle me over to rent a car. This was very inconvenient and disappointing. It took approximately two weeks for my vehicle to be repaired. The first week it sat waiting in line for repair behind the sale cars taking priority. They started on it the second week it was there. So far, my car has been running since I picked it up, so I have faith that they repaired it correctly. I brought my vehicle in for service hoping to get help from the fleet manager to get appraisals on several of my fleet vehicles. I have 23 vehicles. We need to rotate six of them out of our fleet so we can purchase some new fleet vans. The fleet manager promised he would have the appraisals for me on several occasions. I called weekly for three months to get the appraisals, and he kept promising to get them done for me. I also spoke with another person who represented herself as a fleet manager and also said she would help with the appraisals. When I came in for service, I dropped in to check on the appraisals in person, he told me it wasn't worth his time to do the appraisals, because he nor the appraiser got any value from it, then I offered to pay a fee for the appraisals. At that point, he promised to get them done for me the next day. Of course, another lie, still not done, excuses, excuses. You would think that getting the service business for 17 vehicles would be of some value to the company, but I suppose he would not benefit directly from that. It has been over three months and the insurance for our extra six vehicles each month is more than the value of the vehicles. We cannot sell them until we get the appraisals. Our business is growing, and our fleet vehicles need to be replaced but we cannot do it without getting the existing vehicles off our books. I have been very patient with Legacy through the manager's excuses and personal problems and now have no desire to do business with Legacy Ford at this point. The manager cannot be trusted to follow through with his promises. I will be finding another dealership to service our business. I am truly disappointed in Legacy Ford, partly because of the lack of communication, which can easily be fixed, but mostly because of the dishonest fleet manager, who promised to help me for three months then told me that my business is not worth his time. More

I bought my F-150 from Legacy Ford and had it recalled. I was pleased to find out that their Mobile technician could come to my home and make the repairs. He made the repairs, and a couple of days later, a I was pleased to find out that their Mobile technician could come to my home and make the repairs. He made the repairs, and a couple of days later, an engine warning light came on. The technician gave me his business card with a direct line, and I called him to tell him about the new problem. He said he would be back home in about an hour. After spending about an hour working on the issue, he fixed it! Great job Mobile service I highly recommend them. More

Absolutely horrible. .. Lies and dishonest!! Sold us a truck that needed big repairs right after we bought it. Will never buy from here! .. Lies and dishonest!! Sold us a truck that needed big repairs right after we bought it. Will never buy from here! More

My husband and I recently bought a 2024 Bronco from Legacy Ford in Rosenberg, Texas and really love the staff there. They were so accommodating and willing to go that extra mile to ensure that we were Legacy Ford in Rosenberg, Texas and really love the staff there. They were so accommodating and willing to go that extra mile to ensure that we were 100% happy with our purchase. TJ, our salesman and Aaron the manager were so helpful and informative about different accessories we wanted for our new Bronco. We have big dogs and we were looking for an accessory for the cargo area that would protect the seats from them. Aaron was so helpful and informative on what would better suit our needs. We are truly pleased with the customer service and whole car buying experience we got at Legacy Ford. We will be returning to Legacy Ford to purchase our next new vehicle when the time comes. So many helpful employees to shout out besides Aaron and TJ such as Jesse in accessories and Joe another salesman who was kind enough to help us troubleshoot tow hooks (we got a Bronco Sport and tow hooks do not come standard) and where we could go to get the modifications done to our bumper. More