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Legacy Nissan

London, KY

4.9
181 Reviews

395 Kentucky 192

London, KY

40741

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July 25, 2011

we were looking for a sm car and we have filed bankruptsy, we were lied to by the jake he told us he would call us back after several days no call then we got brian who wold be more than happy to More

by svnoble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake and the a Brian
Jul 26, 2011 -

Legacy Nissan responded

My name is Arvil Croley, and I am the Internet Sales Manager with Legacy Nissan. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. First and foremost, let me apologize on behalf of our dealership for the experience that you had previously with us. I have spoken to both Brian and Jake, as well as the Finance Manager who handled your application. I believe that we can resolve your issue, if you are willing to work with me personally to both put you into a vehicle, and to understand what went wrong during your last visit so that we as a dealership can prevent this from happening again. Thank you for bringing this issue to my attention. I look forward to working with you soon.

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