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Legacy Toyota of Dallas

Dallas, TX

4.7
80 Reviews

39660 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 80 reviews

August 16, 2026

Service was very quick and thorough. Everything was explained to me in a clear concise manner. More

by David.ross1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Aug 17, 2026 -

Legacy Toyota of Dallas responded

Thank you for sharing your experience, David! It’s wonderful to hear that you found our service prompt and informative. We aim to keep things clear and straightforward for our customers. Your feedback means a lot to us and motivates our team to keep delivering great service! Regards, The Legacy Toyota of Dallas Team

August 08, 2026

Service Center is HORRIBLE! !!!!!!!!!!!!!!!!!! Absolutely HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! I was not happy with the service at all today. Felt cheated and taken advantage of in More

by ShirleyMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person name is not mentioned above under tabs
Aug 10, 2026 -

Legacy Toyota of Dallas responded

Hi Shirley, We appreciate you sharing your experience this past weekend. Vehicle safety is our top priority here at our service center, which is why a tire replacement was our recommendation when we found the bolt in your tire. In this case, a repair may or may not hold and is not considered safe. We will be reaching out to you today to discuss this further, but also, please don't hesitate to contact Service Director, Ronnie Witt, at 945-313-8060 or rwitt@legacytoyotadallas.com. Thank you. Regards, The Legacy Toyota of Dallas Team

July 29, 2026

Efficient courteous and completed the necessary work! It was easy to set up an appointment on line. More

by nanstugillStu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Trimble
Jul 30, 2026 -

Legacy Toyota of Dallas responded

Thank you for your kind words! We're delighted to hear that your experience was efficient and courteous. It's great that you found the online appointment process easy. Your satisfaction is our priority, and we look forward to serving you again in the future! Regards, The Legacy Toyota of Dallas Team

June 24, 2026

Buyer be aware! Sold my wife a 2017 RAV4 with 145,000 miles for ~$20,000 (plus a $5,000 down payment and a $3,000 warranty) — with a dented fuel tank, a failing fuel More

by mykhastan
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Juan Vega
Jun 25, 2026 -

Legacy Toyota of Dallas responded

Thank you for taking the time to share this. We would like to learn more about this, as we're unable to find anything in our system under your last name or any recent appraisal of $9,000. At your convenience, please contact me, as I'd like to speak with you further about the issues with this pre-owned RAV4 that your wife purchased. I look forward to hearing from you. Regards, Dean Smith Jr. General Sales Manager dsmith@legacytoyotadallas.com

June 12, 2026

Oil change, multi-point vehicle inspection, air conditioner check and right passenger side window malfunctioning. More

by mwilyng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Moody
Jun 15, 2026 -

Legacy Toyota of Dallas responded

Thank you so much for sharing your experience! We're glad to hear that your oil change and vehicle inspection went smoothly. Our team is always here to help ensure everything is running perfectly. We appreciate your trust in us for your vehicle's needs, and we hope everything is running smoothly! Regards, The Legacy Toyota of Dallas Team

June 08, 2026

My experience was fantastic! Travis and the team really went above and beyond with my vehicle service! I will definitely be requesting Travis when I go back. More

by Mario.corral10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 09, 2026 -

Legacy Toyota of Dallas responded

Thank you for sharing your fantastic experience, Mario! It’s great to hear that Travis and the team made such a positive impact during your vehicle service. We appreciate your trust and look forward to welcoming you back for your next visit. Safe travels until then! Regards, The Legacy Toyota of Dallas Team

May 16, 2026

Jermaine was wonderful to deal with. I never felt pressured-he simply listened to what I wanted/needed More

by dlk9999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine
May 18, 2026 -

Legacy Toyota of Dallas responded

Thank you for sharing your experience! It's great to hear that Jermaine made you feel comfortable and listened to your needs. We believe in creating a pressure-free environment for our customers, and it’s fantastic to know we hit the mark with you. Don't hesitate to reach out if there's anything else we can help with! Regards, The Legacy Toyota of Dallas Team

May 06, 2026

I appreciate the dealer accepted that I brought my own oil, filter and drain plug gasket. But to suggestively sell that a cabin air filter was recommended for a car with just under 5000 miles is beyond re More

by 1974pontiacgrandville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Decker
May 08, 2026 -

Legacy Toyota of Dallas responded

Thank you for taking the time to share this concern. Unfortunately, given your reviewer name, we're unable to find you in our system to learn more about your recent visit. I would like the opportunity to speak with you and address this concern. Please contact me at your convenience. I look forward to hearing from you soon. Regards, Ronnie Witt Service Director rwitt@legacytoyotaofdallas.com

April 23, 2026

Travis was Excellent! !! He and his team did a Great job!!!! Both courteous and professional. I look forward to doing business with you again one day!!! More

by Johnny Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Apr 24, 2026 -

Legacy Toyota of Dallas responded

We love to hear that Travis and the team provided you with such excellent service, Johnny! Your kind words about their courtesy and professionalism mean a lot to us. We can’t wait to welcome you back for your next visit. Thank you for choosing us! Regards, The Legacy Toyota of Dallas Team

March 26, 2026

Excellent service. Travis Moody made sure Iall my car was took care of and he kept me informed about my car. More

by cmnewforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Moody , Gerald Battles, Ricky Chavez, Jose Magdaleno, Frontis Green, John Decker, Jack Smith
Mar 27, 2026 -

Legacy Toyota of Dallas responded

Thank you for your fantastic review! We're thrilled to hear that Travis provided you with excellent service and kept you informed throughout the process. Your satisfaction is our priority, and we appreciate your feedback! Regards, The Legacy Toyota of Dallas Team

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