Legacy Westbank Buick GMC

My truck i purchased muffler by my Manifold came undone I purchased the truck 2 weeks prior with the extended warranty I didn't know they had after market pipes they still did not fix the problem so I feel I purchased the truck 2 weeks prior with the extended warranty I didn't know they had after market pipes they still did not fix the problem so I feel I was taken advantage of me still got yet to get the delearship to fix my problem I just feel that they could of fixed my problem but I have to pay out of pocket instead of the warranty fixing my vehicle I will recommend to all my friends who asked where I purchased my vehicle I will tell them do not go to Legacy Buick on the westbank it is really not good spot to purchase vehicles be they are not honest More

Absolutely the best car buying experience I have ever had! No pressure sales, walked in and got the internet price, sat with the finance team and had a great experience. Would recommend Legacy to all my had! No pressure sales, walked in and got the internet price, sat with the finance team and had a great experience. Would recommend Legacy to all my friends! More

Always a pleasure when having my truck serviced at Legacy Westbank Buick GMC. The staff are great and very attentive Westbank Buick GMC. The staff are great and very attentive More

My visit was pleasant and they did a great job thanks GMC for being a good provider for my truck for being a good provider for my truck More

Poor service, could not finish what the vehicle was brought in for. Gave multiple excuses on why. First the overcast sky, then car did not have a GM windshield, then said the cameras module was damaged brought in for. Gave multiple excuses on why. First the overcast sky, then car did not have a GM windshield, then said the cameras module was damaged. Had someone else look at it and was able to fix the problem in about 2 hours. More

Chelsea was amazing. I told her what I was looking for and I didn’t want to spend a lot of time at the dealership. She got everything moving super fast so I could get in I told her what I was looking for and I didn’t want to spend a lot of time at the dealership. She got everything moving super fast so I could get in and out. More

I first start off by saying Rebecca is awesome. She is very patient, professional and handles the stress of this job very well. However, the dealership really needs help in the service area. There She is very patient, professional and handles the stress of this job very well. However, the dealership really needs help in the service area. There is only so much she can do with the tools she has. I applaud her efforts but was really troubled by the lack of information. I had to solicit the information, follow up with warranty companies on behalf of Legacy and that is unacceptable. I had to phone the General Manager twice for basic information. Of the 2 times, I spoke with him once and the second time never received the return call. Unacceptable. I have completely lost faith in the GM product and will not be purchasing a GM ever again. While this has nothing to do with the dealership, it's important that this feedback is shared. My last issue is the fact that on two of the occasions that I visited days apart, the AC did not work in the service area. Again, unacceptable for a dealership in the summer of New Orleans. More

Everything was great Never one who helped me was good doing their job Thanks for the help doing their job Thanks for the help More

My comments are in the main section of this survey Promises at the time of the sale that were ignored and then turned down by the floor manager Sales person who talked a big game then ignored to infor Promises at the time of the sale that were ignored and then turned down by the floor manager Sales person who talked a big game then ignored to inform me of the time required to spray my Bed-line More