Bohn Buick GMC - Service Center

Everything was fine We were kept informed of the work and the work was completed as they said the work was completed as they said More

Wonderful It was an easy experience. This was my 2nd time there and Vincent made it super eazu This was my 2nd time there and Vincent made it super eazu More

Vincent, the service advisor, was very pleasant, professional, and helpful. Will definitely return for future work. professional, and helpful. Will definitely return for future work. More

Claudia was friendly and professional. The waiting area was comfortable. The staff was friendly. The service department was very clean. The waiting area was comfortable. The staff was friendly. The service department was very clean. More

Very pleasant just disappointed the extended warranty I took out and pay so much for didn't cover the sensor took out and pay so much for didn't cover the sensor More

The service was performed efficiently and everyone was courteous I said what I had to say courteous I said what I had to say More

Service was typical of dealerships. However Clarissa was patient and got my son exactly what he came to get. However Clarissa was patient and got my son exactly what he came to get. More

She went beyond the call of duty to make sure I was taken care of because of employees like that you will always have my continued business care of because of employees like that you will always have my continued business More

The salesperson who helped me was excellent as well as Mr Clark They both were very patient kind and made sure I got the deal that I wanted and needed thank you Clark They both were very patient kind and made sure I got the deal that I wanted and needed thank you More

I bought a 2017 Chevy Equinox about a year and a half ago but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remai but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remained patient throughout the process. The dealership replaced it with a 2021 model, but I've encountered numerous issues with it. Legacy Buick Harvey acquired the car from a sister dealership and sold it to me. Recently, I brought the 2021 Equinox in for repairs on 2/14 but got it back on 2/23 without the issues being fixed. To my surprise, the car broke down again on 2/26. When I asked for a loaner car due to lack of transportation, initially, I was refused until I spoke with Patrick, the maintenance manager. I finally got a promise for a loaner. However, when I went to pick it up on 2/27, I was unexpectedly asked for my credit card and insurance info, which wasn't communicated earlier. Frustrated, I didn't have the necessary information and felt misled. The communication with the staff has been extremely poor, with many responses of "I don't know" and "there's nothing I can do for you." I am deeply disappointed and appalled by the lack of care and empathy shown, especially given the significant amount I paid for repairs that were not properly completed. More