September 20, 2019
I have taken my time in written this review, as I wanted to write it after our disappointment regarding our experience with this used car lot had a chance to subside.
The journey that brought us to Legends Used Motorcars of Carrolton Texas began about 9 months before our purchase of the 2016 Ford Expedition 4x4 EL they had for sale. We had been looking for the right vehicle to assist my wife in transporting her sport dog and equipment to and from events and the Ford Expedition seem to fit the bill and since it was going to be in the mud and the muck a used vehicle seem to make more sense than new. We took our time researching, talking to other owners and dealership service mechanics before deciding on the Expedition EL.
We decided to expand our search outside of California to increase our chances of finding the exact vehicle we were looking for. Which brought us to Legends. We spoke with Justin, who was extremely knowledgeable about the vehicle, very friendly and informative about purchasing a vehicle from out of state. We expressed our reservations regarding the high miles 92k and attempted to negotiate the price. We were told that they didn’t negotiate on price due to the high standards they place on their vehicles sold, we were informed that all vehicles were placed through a rigorous 150+ point inspection and all were road ready, non-salvage with no major defects and worth the price they were asking. We were assured that this vehicle would have no problem making a trip back to California.
We exchanged a few more emails and a couple of phone conversation with Justin just to be sure this was truly the SUV my wife wanted. We both felt comfortable (at the time) with the establishment and decided to buy from Legends, my wife was very excited to finally have the vehicle she has had her eye on for the past few months. We placed the required deposit, the purchase date was set and airline arrangements were made.
I was fortunate to enough to have an uncle that lived in Carrolton and only a short distance from Legends Auto. So, on Aug 12th after landing in Dallas, I headed straight to the dealership to make the purchase. My uncle also accompanied me to the car lot. Upon our arrival, we were shown nothing but courtesy, respect and patience by the sales staff. I was shown the vehicle and as we were informed, it met our expectation and it appeared to in good condition. We were again assured that they take great pride in being one of the area’s best places to buy a car and want all their customers to leave happy after their purchase.
The purchase took a little longer than anticipated, that was due in part to my financial institution wanting more information regarding our out of state purchase. While we were waiting, we were shown around the establishment, it appeared to be a high-end establishment, they had exotic cars, a service center, a detail area and a state of the art photography booth, we were also given a chance to see the owner’s RV or should I say motor coach ($800K+), all very impressive and aside from selling used cars, they also sold Boats, Very Nice Boats!
After we completed the transaction I retired to my uncle’s house for the rest of the evening to enjoy dinner and catch up. They plan was to leave early the next morning for the return to California. The morning consisted of running a few errands, grocery store, drug store, and gas stations. I received a text message in the morning from Justin stating that he had found the second key fob to the Expedition and asked if I wanted to pick it up or have it mailed to me. I responded and informed him that I was still in town and would swing by to pick it up.
I have owned 4x4 vehicles for over 40 years and during my errands, I noticed a noise similar to that of a 4x4 left engaged and being driven on dry payment. This noise was only noticed when driven at a slow rate of speed, more so when turning and not at highway speed. When I returned to retrieve the key I brought my concern to Justin and asked him to take a drive to see what his opinion was, after a short drive and a few low speed turns he stated that it was the new tires that were causing the noise and that it should subside as the tires wear down. He again reiterated that the Expedition had been thoroughly inspected by their mechanics and that it was fully capable of making the trip to California.
I took him at his word and proceed to finish my errands and head out to California. During the trip home the noise continued and since it was mostly highway miles all the way I didn’t notice any change in the noise, it didn’t get worse not did it get better as I was told it would. I arrived home in about 5 days and still concerned about the noise, I made arrangements to have our local FORD DEALER inspect the vehicle the following day, keep in mind to have a dealer look at a vehicle just because, will still cost you around $225-$250 and if they find a problem the price is only going to go up, which in my case is exactly what happened.
The dealer mechanics pinpointed the problem to the rear differential clutches and not the new tires. Since this is an important item in the safe operation of the vehicle we were left with no choice but to replace the clutches at a cost of $1663.67. The mechanic at the dealership stated that any mechanic worth his salt (experience and know-how) should have caught the problem during their inspection as soon as he was driving it. It is not a common problem with this model or any other model of Expedition, but he stated: “it was quite obvious as soon as he was driving it”.
He also stated that most used car mechanic will just go off a checklist that they have been provided in which to present to the buyer to say look at all the stuff we check off on our list and your car passed everything, it is not a detailed look into what might be causing the noise.
When we contacted the car lot and told them of the situation, we were informed that the car is sold “AS IS” and unless we purchased the warranty, there was nothing they would do about it, not their problem it was our problem. Funny thing is when I was signing the paper I declined the extended warranty (due in fact that they stated they were the best car sales lot in the area and they didn’t sell cars with problems, that it was mechanically based on their mechanic evaluation) I jokingly said I guess this car only comes with a taillight guarantee, (once they can’t see the taillights, the guarantee is up) the finance guy just laughed and said “yea something like that! But really, this is a great SUV you are getting”
You can imagine my wife’s disappoint, a SUV that she had waited so long to obtain, one that she had done so much research on, talk to so many people about including the salesman at LEGENDS, trying to get the right SUV for the best price possible only to find out that this car lot was no different than any other car lot. Getting awards from internet search engines means nothing if you can’t back-up the product that you sell. Never, Ever, Forget you are dealing with a used car lot
I’m not saying NOT to buy from this car lot, what I am saying is if they truly stand by the vehicles they sell, then they won’t have a problem with you taking it to your mechanic or dealership for an inspection. Spend the 200+ dollars to have it looked at, just to make sure you are getting your money’s worth (especially if you are from out of town) because this used car lot will not make it right, not when you are nearly 1800 miles away. Remember “TRUST BUT VERIFY” and if you find out it is an auction car be even more diligent in your research, (they are not buying cars from Barrett Jackson) there is a reason this car went to auction. This is a Used Car Lot and the buyer truly needs to beware!
Now I sure they will come back with some rebuttal about how right they are and how wrong I am. But, I want to remind you the last guy, who was perfect DIED on the cross and I’m not him. I’m not one to ask for much, my dad always said “A person is only as good as their word.” I was up front with them, I took them at their word, that this would be a great SUV for my wife. NOT SO MUCH. I’m disappointed in myself for not being more through in my selection of used auto sellers.
I try and see the best in people, in my professional life I work as a firefighter/paramedic. One of the reason I’m so delayed in writing this review is that I spent the last week in Charlotte, North Caroline standing by to assist with Hurricane efforts. I spend so much time away from home taking care of others who require assistance that sometimes it takes me a while to get to a place in time where I can sit and relax a send a review. So I guess in a way I am helping take care of others in letting them know about my experience with Legend Motorcars of Carrollton Texas. Happy Shopping!