Legends Honda

Legends Honda responded

Thank you for taking the time to share your feedback. First and foremost, I'm sorry to hear about the loss of your vehicle and the frustration you've experienced throughout this process. After reviewing your situation, I can confirm that your vehicle was financed through Honda and that the loan has been paid in full. In most total-loss situations, the insurance settlement is applied to satisfy the outstanding loan balance, which includes any financed products such as an extended service contract. When an extended service contract is canceled, any applicable refund is generally processed according to the terms of the contract and, if there is an active lien at the time of cancellation, is typically sent to the lienholder to be applied toward the loan balance. I sincerely apologize if this process and the status of your cancellation were not communicated clearly or in a timely manner. Regardless of the outcome, you deserved better communication from our team, and for that I take responsibility. If you still have questions regarding the cancellation or would like us to review the documentation with you, I would be happy to personally assist and ensure you have a complete understanding of how the refund was processed. Thank you again for your feedback. We appreciate the opportunity to learn from your experience and improve our communication with every customer. Calvin Ricks General Manager Legends Honda

kris kendrick responded

My insurance company paid the remainder of the loan and the lien holder has no record of legends attempting to send them the cancellation reimbursement.

Legends Honda responded

Thank you for the outstanding 5-star review! We're thrilled to hear you had an excellent purchasing experience and that Audrina, Kaleel, and Charles provided the exceptional customer service we strive to deliver every day. Your recognition of their knowledge, professionalism, and willingness to help means a great deal, and I'll be sure to share your kind words with each of them. Thank you for choosing Legends Honda. We truly appreciate your business and look forward to serving you for all of your automotive needs for years to come. Enjoy your new vehicle! Calvin Ricks General Manager Legends Honda

Legends Honda responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience and that our team made you feel welcome with friendly, helpful, and pressure-free service. It's especially rewarding to know that our transparent pricing and customer-first approach earned your trust and that you plan to return for future purchases. That's the highest compliment we can receive. Thank you for choosing Legends Honda. We truly appreciate your business and look forward to welcoming you back when you're ready for your next vehicle! Calvin Ricks General Manager Legends Honda

Legends Honda responded

We're honored that you and your wife traveled all the way from Springfield, Missouri, to visit us at Legends Honda. We know you had many options available to you, and we're grateful for the opportunity to earn your business. It's wonderful to hear that Caiden Rempel and Caesar Wong provided such an exceptional experience throughout your visit. We take great pride in creating a transparent, customer-focused environment where our guests can shop with confidence, without pressure or unnecessary negotiation. Knowing that our pricing, professionalism, and straightforward approach stood out to you is exactly the kind of experience we strive to deliver every day. Congratulations on your new Honda Pilot! We're thrilled that we were able to assist with your trade-in and help you find the right vehicle for your needs. Most importantly, thank you for your recommendation and for choosing Legends Honda. There is no greater compliment than a customer who is willing to recommend us to others, and we sincerely appreciate your trust in our team. With gratitude, Calvin Ricks General Manager Legends Honda

Legends Honda responded

What an incredible review — thank you for sharing your experience with Khalil Cullors and our team at Legends Honda. I truly enjoyed reading your comments regarding Khalil’s professionalism, confidence, and top-notch customer service. Even more impactful is hearing how his positive energy and welcoming personality immediately made you feel comfortable the moment you walked through our doors. That first impression matters, and it’s wonderful to know Khalil delivered the kind of experience that stood out after visiting several dealerships. Your statement, “The rest is history,” says everything about the trust and connection he was able to build throughout your visit. Thank you again for recognizing Khalil and for allowing our team the opportunity to earn your business. Congratulations on your new vehicle, and we sincerely welcome you to the Legends Honda family! — Calvin Ricks General Manager | Legends Honda

Legends Honda responded

Thank you so much for taking the time to share this incredible feedback! We’re thrilled to hear that you had such a comfortable and positive experience with our team. Marquis Captain demonstrated the patience and professionalism we strive for in every interaction, and Esmeralda Herrera’s commitment to answering every question truly reflects our dedication to transparency and care. Creating an environment where our guests feel valued, informed, and at ease is what “Legendary Customer Experience” is all about—and we’re grateful you felt that during your visit. Enjoy your new vehicle, and we look forward to welcoming you back again in the future!  Calvin Ricks - General MAnager

Legends Honda responded

Thank you so much for sharing your experience! We’re thrilled to hear that Marquis Captain and Asher Searcy made the process easy and enjoyable for you. Trading in your Bronco and upgrading to a new Honda Touring is a fantastic move—we’re excited for you! We truly appreciate your trust in our team and are grateful to welcome you to the Legends Honda family. Enjoy every mile in your new ride, and we look forward to serving you again in the future! — Calvin Ricks General Manager Legends Honda

Legends Honda responded

Thank you so much for your thoughtful feedback! We’re thrilled to hear that our team provided a friendly, straightforward, and helpful experience while working hard to find a vehicle that fits both your needs and your budget—that’s exactly what we strive for every day. A special thank you for recognizing Khalil Cullors and Juan for their hard work and honesty. We’ll be sure to share your kind words with them—they’ll truly appreciate it. Welcome to the Legends Honda family, and enjoy your new ride! — Calvin Ricks General Manager Legends Honda